Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
STAFF EVALUATION FORM
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Employee's name
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Employee's job description
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Review date
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Prepared by
APPRAISAL RATINGS AND CRITERIA
UNSATISFACTORY - Employee must demonstrate improved work performance within immediate period of time (eg. 3 months) DEVELOPMENT NEEDED - Performance standards are not fully achieved; employee needs to improve performance during next appraisal period (12 months) SUCCESSFUL - Work is fully satisfactory; employee consistently meets and occasionally may exceed performance standards. This represents the expected level of performance as established by a manager ABOVE EXPECTATIONS - Work is fully satisfactory and often exceeds performance standards EXCEPTIONAL - Work performance consistently exceeds performance standards
JOB KNOWLEDGE/FUNCTIONAL AND TECHNICAL SKILLS
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Has achieved required level of knowledge and skills in position-related areas
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Applies knowledge and skills to meet job requirements
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Keeps up to date in all relevant knowledge and skills areas to meet job requirements
SERVICE ORIENTATION
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Actively seeks information to understand customers circumstances, problems, needs, and expectations
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Shares information with customers to build their understanding of issues and capabilities
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Responds quickly to meet customers needs and resolves problems
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Seeks opportunities to improve the products and/or services to meet customer needs
INTERPERSONAL COMMUNICATIONS
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Relates well to all people, up, down, and across; internally and externally to the site
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Establishes rapport; builds and maintains effective working relationships
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Practises attentive and active listening
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Uses diplomacy and tact; can diffuse high-tension situations comfortably
INITIATING ACTION
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Readily takes action consistent with department objectives
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Looks for and takes action consistent with department objectives
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Takes independent actions when appropriate
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Volunteers readily
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Suggests methods and procedures to improve departmental operation
ORGANISING AND PLANNING
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Determines tasks and secures appropriate resources to get things done
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Uses time effectively and stays focused to ensure work is completed
QUALITY OF WORK
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Accurately and carefully follows process and procedures for completing work
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Ensures a high quality output of work (resulting in minimal acceptable/zero errors)
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Attentive to all details and aspects of a job or process to ensure a complete, high quality output
WORK HABITS
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Conducts work within the established (and accepted) site and company practises
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Conducts work according to the established and approved work schedule
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Demonstrates professionalism and workplace etiquette
DECISION MAKING
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Identifies issues, problems, and opportunities and determines that action is needed
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Probes all relevant sources to better understand problem, issue, or opportunities
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Analyses information and generates options for addressing problem, issue, or opportunity
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Chooses appropriate action by evaluating options and considering implications in a timely manner
COMPOSURE
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Maintains effective performance under pressure
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Copes effectively and develops effective approaches to deal with pressure or stress
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Presents a positive disposition and maintains constructive interpersonal relationships when under stress
LEADING OTHERS
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Inspires and guides individuals toward higher levels of performance
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Treats people with dignity, respect, and fairness
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Creates a climate in which people want do their best
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Serves as a positive role model
COACHING OTHERS
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Clarifies expected behaviours and levels of performance
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Provides the necessary information, support, and resources for staff to be effective
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Provides timely feedback and guidance on performance
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Works with employees to reinforce effective efforts and progress or improve performance
SUPERVISORS OVERALL SUMMARY AND RATING
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If overall score is:
0 - 40: Unsatisfactory
41 - 80: Development needed
81 - 120: Successful
121 - 160: Above expectations
161 - 200: Exceptional -
Summary
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Additional information:
