Service Records

  • Correct name on PDA?

  • Site survey - does the PDA Locations,Numbers& Products match the site?

  • If survey and site do not match,has the service person put in a RED ALERT to have it changed?

Customer Report:

  • Introduction: Does the service person introduce themselves and sign in and out?

  • Is the service person Asking and Acquiring a Signature and name on the PDA or scanned if Barcoded?

  • Feedback to customer: Is Vandal damage reported & Red Alert Raised?


  • Correct Branding of products?

  • Cleanliness of units: Have all units serviced been cleaned correctly?

  • All unit serviced are functioning correctly(if not RED ALERT raised)?

General service:

  • Treatments: All scheduled treatments on site completed?

  • W.C treatments completed as per service handbook?

  • Urinal treatments completed as per service handbook?

  • Air fresheners: all scheduled units on site service as per service handbook?

  • Soap dispensers: All scheduled unit on site filled,cleaned and operating correctly?

  • Sharps units: All scheduled units on site service as per service handbook?

  • Smokers please: All scheduled units on site serviced as per hand book?

  • Vending units: All scheduled unit on site service as per service handbook?

  • Sanitary/Nappy: All scheduled units on site changed over?

  • Are all auto lids on site activated and in good working order?

  • Eco-Pink Treatment.Sanitiser and sleeve all serviced as per service handbook?

  • Hand Dryers: all cleaned correctly,free from lint and operating correctly?


  • Location/placement: correct according to paper work?

  • Correct Fixing and Branding Labels attached?

  • Clean up of area?

  • Was all waste taken away from site?

  • Was the site left in a clean and tidy manner?

  • Correct operation: All units installed in good working order?


  • Was the customer effectively communicated with?

  • Are We Servicing as per your expectation?

  • Have you needed to contact the office outside of any scheduled services?



  • Please rate the level of service between 1 to 10 with 1 being poor and 10 exceeding expectations.

  • Enter agreed actions in point form based on audit findings

  • Service technician has reviewed audit with auditor and signs as confirmation.

  • Confirmation signature from Auditor

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