Store Director Weekly Walk

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Entrance & 1st Impression

• Exterior of Building - Drive around the building. Is the exterior of the building being well maintained? Are there stray carts on the lot? Are the trash cans overflowing?

  Yes

  No

  N/A

• Outside Entrance - If there is merchandise outside, is it well organized & signed? Is the concrete clean?

  Yes

  No

  N/A

• Vestibule - Has the vestibule been vacuumed? Carts organized? Carts free of trash?

  Yes

  No

  N/A

• Inside Entrance - Is the entrance clutter free? Front table/entrance properly set?<br>

  Yes

  No

  N/A

• APA - Is the APA present? Greeting customers as they walk in?

  Yes

  No

  N/A

Team Sports

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• What are the top 2 classes in the Department? List the top 2 sales classes, are they full & well presented?

  Yes

  No

  N/A

• Sales Focus - Does the manager know what the bottom 2 classes are costing their business? Have current Flash Sales numbers available?

  Yes

  No

  N/A

• Top Stock - Organized & labeled per company guidelines?

  Yes

  No

  N/A

• Endcaps/Sidekicks - Set, full, priced, image & generating business?

  Yes

  No

  N/A

• Merchandise Guidelines - Is the department compliant to the Merchandise Guidelines?

  Yes

  No

  N/A

• Overall Score - Please rate the overall presentation (1-100), 100 being perfect.

• Successes -

• Opportunities -

Footwear

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• What are the top 2 classes in the Department? List the top 2 sales classes, are they full & well presented?

  Yes

  No

  N/A

• Sales Focus - Does the manager know what the bottom 2 classes are costing their business? Have current Flash Sales numbers available?

  Yes

  No

  N/A

• Riser Stock - Are the risers sized & level?

  Yes

  No

  N/A

• Endcaps/Sidekicks - Set, full, priced, image & generating business?

  Yes

  No

  N/A

• Displays - Compliant displays?

  Yes

  No

  N/A

• Housekeeping - Is the floor vacuumed, free of trash? Mirrors clean?

  Yes

  No

  N/A

• Merchandise Guidelines - Is the department compliant to the Merchandise Guidelines?

  Yes

  No

  N/A

• Overall Score - Please rate the overall presentation (1-100), 100 being perfect.

• Successes -

• Opportunities -

Camping

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• What are the top 2 classes in the Department? List the top 2 sales classes, are they full & well presented?

  Yes

  No

  N/A

• Sales Focus - Does the manager know what the bottom 2 classes are costing their business? Have current Flash Sales numbers available?

  Yes

  No

  N/A

• Top Stock - Organized & labeled per company guidelines?

  Yes

  No

  N/A

• Endcaps/Sidekicks - Set, full, priced, image & generating business?

  Yes

  No

  N/A

• Merchandise Guidelines - Is the department compliant to the Merchandise Guidelines?

  Yes

  No

  N/A

• Overall Score - Please rate the overall presentation (1-100), 100 being perfect.

• Successes -

• Opportunities -

Field & Stream

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• What are the top 2 classes in the Department? List the top 2 sales classes, are they full & well presented?

  Yes

  No

  N/A

• Sales Focus - Does the manager know what the bottom 2 classes are costing their business? Have current Flash Sales numbers available?

  Yes

  No

  N/A

• Top Stock - Organized & labeled per company guidelines?

  Yes

  No

  N/A

• Endcaps/Sidekicks - Set, full, priced, image & generating business?

  Yes

  No

  N/A

• Audit - Are all audit pieces in place? Morning, evening, weekly & monthly?

  Yes

  No

  N/A

• BMT - Audit a few serial numbers in the BMT log book to make sure they are logged correctly.

  Yes

  No

  N/A

• Seasonal Zone/Boat Yard - If applicable, organized? Telling good seasonal story? Signed?

  Yes

  No

  N/A

• Merchandise Guidelines - Is the department compliant to the Merchandise Guidelines?

  Yes

  No

  N/A

• Overall Score - Please rate the overall presentation (1-100), 100 being perfect.

• Successes -

• Opportunities -

Apparel

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• What are the top 2 classes in the Department? List the top 2 sales classes, are they full & well presented?

  Yes

  No

  N/A

• Sales Focus - Does the manager know what the bottom 2 classes are costing their business? Have current Flash Sales numbers available?

  Yes

  No

  N/A

• Sizing/Stylizing - Test 2-4 fixtures per department, stylized, sized/size strips?

  Yes

  No

  N/A

• Apparel Backroom - Floor ready back stock?

  Yes

  No

  N/A

• Floor Layout - Compliant to CAD? Seasonally correct transition?

  Yes

  No

  N/A

• Merchandise Guidelines - Is the department compliant to the Merchandise Guidelines?

  Yes

  No

  N/A

• Overall Score - Please rate the overall presentation (1-100), 100 being perfect.

• Successes -

• Opportunities -

Receiving

• Bulk Stock - Organized & labeled?

  Yes

  No

  N/A

• Freight Process - Look for breakdowns. Well organized? Good process in place?

  Yes

  No

  N/A

• Fixtures - Organized & clean?

  Yes

  No

  N/A

• Doors - Roll Up doors secure?

  Yes

  No

  N/A

• Equipment - Equipment being maintained & organized? Forklift checklist being completed (if applicable)?

  Yes

  No

  N/A

• Campactor - Secure?

  Yes

  No

  N/A

Signing

• Sign Library - Well organized & a system in place?

  Yes

  No

  N/A

• Old Signs - Are there old signs on the floor?

  Yes

  No

  N/A

• Supplies - Is the store ordering only the supplies they need? Do they have to many of anything?

  Yes

  No

  N/A

• Credit Card Program - Being promoted by cashiers? Toppers on applicable product in SNL?

  Yes

  No

  N/A

Cashier & Customer Service

• Merchandise Presentation - Back of counter organized? Returns organized & being returned to departments? Top of counter presentable?

  Yes

  No

  N/A

• Impulse Fixtures - Full, priced, include GM & Consumables?

  Yes

  No

  N/A

• Register Cubicles - Inside Registers & Drawers cleaned & organized, free of clutter?

  Yes

  No

  N/A

• Front Wall - Telling a story? Organized?

  Yes

  No

  N/A

• Showcase- Signed? Stylized by brand? Full?

  Yes

  No

  N/A

Cashier Training

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• Zip Code Capture - Are Cashiers asking for zip codes?

  Yes

  No

  N/A

• Asset Protection - Are Cashiers looking inside of all open packages? Are they checking the bottom of the shopping carts?

  Yes

  No

  N/A

• POS - Cashiers observing merchandise for EAS tags & referencing prompt for accuracy? Price switching awareness?

  Yes

  No

  N/A

• Mismate Prevention - Are the cashiers following mismate prevention procedures?

  Yes

  No

  N/A

• Engaging Customer - Are cashiers robotic or enthusiastic?

  Yes

  No

  N/A

• Return/Exchange Policy - Look for consistency. Receipt vs. Non-receipt? Can associate speak to this?

  Yes

  No

  N/A

• Phone Etiquette - Call the store. Observe the process.

  Yes

  No

  N/A

Safe/Booth

• Safe - Organized?

  Yes

  No

  N/A

• Cash Out Booth - Organized?

  Yes

  No

  N/A

• Cashier Drops - Observe POS process. Check CC for cash drop violations.

  Yes

  No

  N/A

Asset Protection

• Amazing Service - Are the associates demonstrating AMAZING SERVICE? (Acknowledge, Assist, Appreciate)

  Yes

  No

  N/A

• AP Staff - Fully staffed? Look at the schedule for the day & the week. Is it adequate to perform floor requirements & maintain door coverage. Are AP assigned to cycle counts? Are the cycle counts being completed?

  Yes

  No

  N/A

• AP Awareness - Greeting/Thanking customers? Carry out process? Response to sensors? Exit inspections?

  Yes

  No

  N/A

• Reports - Adjustment Exception Reports? Transfer Exception Reports?

  Yes

  No

  N/A

• PCI Log - Log is being utilized every time PCI areas are accessed (even for auditing purposes)?

  Yes

  No

  N/A

• Symbols/Printers - All symbols & printers accounted for. Log in place, process in place?

  Yes

  No

  N/A

Paid Outs

• Donation Binder - Binder in place? Is it being maintained?

  Yes

  No

  N/A

• Paid Out Process - Binder in place? Is it being accurately maintained?

  Yes

  No

  N/A

Damage Process

• Customer Service - Damage Tags completed accurately/completely?

  Yes

  No

  N/A

• Central Collection Area - Is there one? Is it neat & organized for accurate reconciliation?

  Yes

  No

  N/A

• Processing - Are they processed completely everyday/morning by AP & approved by Manager?

  Yes

  No

  N/A

• Return To Stock - Are items recognized as sellable & returned to stock? Is a Manager involved?

  Yes

  No

  N/A

• Returns To DC - Are damages properly labeled/transferred/packed to return to DC?

  Yes

  No

  N/A

Safety

• Safety Inspection - Inspection forms contain noted issues & corrective action? Properly filled out?

  Yes

  No

  N/A

• Safety Teams - Verify the store safety teams are being scheduled monthly & lead by a Manager.

  Yes

  No

  N/A

More Options

• Did the store hit the weekly goals in sales for More Options?

  Yes

  No

  N/A

• Are the associates actively offering the customers the More Options for items not in stock?

  Yes

  No

  N/A

• Are all More Options devices on the Sales Floor?

  Yes

  No

  N/A

Ship From Store

• Are the SNS orders being pulled in a timely manner?

  Yes

  No

  N/A

• Are the orders packaged & the manifest closed out by 4 pm?

  Yes

  No

  N/A

Monthly Focus

• Inventory Management- In Stock Position<br>- Does the store have a good process to stay in stock & manage inventory?<br>- Has the message about the importance of inventory management been received by all associates?<br>- How is the store leveraging Weekly Pulse calls?<br>- Does the store have a good system in place for down stocking to maintain good in stock position?

  Yes

  No

  N/A

• Monthly Overview<br>- Is the store aware of the Monthly Overview?<br>- Has the Store Director & Management team read the Monthly Overview?<br>- What level of awareness do the associates have about the Monthly Overview?<br>- Are stores aware of the Fitness Reflow discussed in the Monthly Overview?<br>- Are stores aware of the Everything Spring Event discussed in the Monthly Overview?

  Yes

  No

  N/A

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