Store presentation

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

First Impression

• Shop front is clean and free from any marks, dust or general rubbish.

  Yes

  No

  N/A

• Windows, mirrors and glass surfaces are clean and smudge free.

  Yes

  No

  N/A

• Floors are clean and free from any marks, lollies and rubbish.

  Yes

  No

  N/A

• Music is of an appropriate selection and volume.

  Yes

  No

  N/A

Retail area

• All products are fully restocked neatly and using appropriate rotation.

  Yes

  No

  N/A

• Business cards and special order forms are stocked up and on display.

  Yes

  No

  N/A

• All products have a correct best before date on their ingredient sticker.

  Yes

  No

  N/A

• All surfaces are clean and free from any dust, lollies or other.

  Yes

  No

  N/A

• Display shelves and merchandisers are clean and free from any smudges.

  Yes

  No

  N/A

• All products are labelled clearly and correctly.

  Yes

  No

  N/A

• The VECTRON machine is clear of any notes, scraps of paper, receipts, etc.

  Yes

  No

  N/A

• Appropriate samples are available.

  Yes

  No

  N/A

• All lights in the store are in working order.

  Yes

  No

  N/A

• Appropriate stationary is available for customers (black pen only).

  Yes

  No

  N/A

• No visual clutter in benches, floors, counter top, etc.

  Yes

  No

  N/A

• Cleaning roster is filled in and up to date.

  Yes

  No

  N/A

• Product specification (ingredients, etc) is up to date and available.

  Yes

  No

  N/A

Kitchen Area

• All equipment is clean and well maintained.

  Yes

  No

  N/A

• Accurate stock rotation is in place.

  Yes

  No

  N/A

• Cleaning roster is filled in and up to date.

  Yes

  No

  N/A

• Floors, benches and sink area are free from any rubbish, stock, lollies or general clutter.

  Yes

  No

  N/A

• Colour and flavour bottles are labelled neatly and accurately and are stored in appropriate areas.

  Yes

  No

  N/A

• All lights are in working order.

  Yes

  No

  N/A

• Burners and pots are well maintained and clean.

  Yes

  No

  N/A

Customer service

• Staff members are well groomed and wearing appropriate uniform (clothing, jewellery, etc).

  Yes

  No

  N/A

• Staff knowledge is being used in consideration.

  Yes

  No

  N/A

• The team is working with urgency to achieve sales.

  Yes

  No

  N/A

• Customers are greeted within 30 seconds of entering the store.

  Yes

  No

  N/A

Management

• The daily diary/ communication book is filled out and up to date including tasks for the day.

  Yes

  No

  N/A

• The team is actively engaged in the performance of the sales.

  Yes

  No

  N/A

• Cleaning schedule is up to date and accurate.

  Yes

  No

  N/A

• Stock control is in practice and accurate.

  Yes

  No

  N/A

• Poor performance is being managed.

  Yes

  No

  N/A

• All maintenance issues are being recorded and appropriate action in taken.

  Yes

  No

  N/A

• Documents and forms are well maintained, easy to find and accurate.

  Yes

  No

  N/A

Storage

• All stock has a clearly labelled spot and everything is in it's correct place.

  Yes

  No

  N/A

• Stock take is complete and accurate on a weekly basis.

  Yes

  No

  N/A

• Surfaces are clean and free from any marks.

  Yes

  No

  N/A

• Finished products are well within their best before date and stored appropriately.

  Yes

  No

  N/A

• All items are off the floor.

  Yes

  No

  N/A

• Accurate stock rotation is in place.

  Yes

  No

  N/A

• All products are sealed or covered.

  Yes

  No

  N/A

• Floor is clean and free from any rubbish, lollies, etc.

  Yes

  No

  N/A