Store Support Repair Request.

• Store name?

• Requested by?

• Store address and post code?
  Address

• Visit date

  Date

• Service Manager appointed : Name

Store Request for Service Manager Visit.

• To be completed when requesting a Service Manager to store.

Store display model (fault report.)

• Store name?

• Date request sent to ?

  Date

Generic information. All sections must be completed by store before emailing this request.

• Name and position of sender?

• Is there a health and safety risk?

  no risk

  H&S risk

• Is the damage/ fault affecting sales?

  Yes

  No

Product and fault/ damage information?

• Please complete all the following information for each piece/ model to be repaired?

• List all issues found.

Issues

• Supplier?

• Model name.

• What piece is damaged?

• Date delivered to store?

• Position of furniture in store?

  Close to windows

  Close to front door

  Close to Admin

  Upstairs

• Details of fault/ damage?

• Please photograph this issue and the I.d. Lable.

  Media

• How did this occur?

• Can this be repaired without parts?

  Yes

  No

• What parts are required? Please advise of any component numbers on the requested part.

• Please check all information is correct, tick the check box and forward to and a Service Manager will be appointed as soon as possible.

• Please retain this section of the support request on the I-pad and hand to the Service Manager on his arrival. He will then complete the following report section. Please note the completed inspection and or repair will need to be inspected by the Store Manager (or authorised person) and signed off in the final section of this report.

• Please check all information and tick the check box.

This section is to be completed by the Service Manager on inspection and repair of all issues.

• Please check all issues listed above and complete an individual issue report for all.

• List all issues/ faults found.

Issue

• Supplier?

• Model name.

• What piece is damaged?

• Position of furniture in store?

  Close to windows

  Close to front door

  Close to Admin

  Upstairs

• Details of fault/ damage?

• Please photograph this issue and the I.d. Lable.

  Media

• I.D. Number from suppliers lable?

• How did this occur?

• What is the liability for this issue?

  Select Sofaworks delivery to store Store staff moving items Maintenance issue Customer damage Stolen component Position of furniture in store

  • Sofaworks delivery to store
  • Store staff moving items
  • Maintenance issue
  • Customer damage
  • Stolen component
  • Position of furniture in store

• Can this be repaired without parts?

  Yes

  No

• What parts are required? Please advise of any component numbers on the requested part.

• Is the issue now resolved?

  Yes

  No

• Please advise what is required to resolve this issue?

• Do these issues require a Store revisit?

  No revisit required

  Revisit with parts

  Revisit with more time

• What parts are required and why?

• What time is required to complete all repairs and why?

Final Inspection and sign off.

• This section to be completed by Store Manager or appointee.

• Have all issues been resolved?

  Yes

  None

  Not all resolved

• Please advise what pieces were not repaired and need further action and or parts?

• I have inspected all completed repairs listed in the report and can confirm all are acceptable and fit for purpose. Please sign.

  Sign

• I have inspected all items and can confirm all are acceptable and fit for purpose. Please sign.

  Sign

Additional Notes:

• Notes.