Action Plan


Fully issued daily

Top 150 Ethical Availability - 100% daily

Owings - Process

EPS Nomination and sign up process in place, Verbal consent form, stamps to be used, 10 per week

Bags off-shelf 4 Wk actual 2 Wk target, Inc. Fridge

Switching and levies lost, SRP process in place.

Ethical PI counts completed to timescale, Negative stocks daily.

PAS minimum 50%

EOM Back Office 12pm 1st, Pharmoutcomes last day of month.

P2P data collation on track


All Planograms implemented.

All promotions fully implemented - P7 checklist

Availability - Total 98% and Top 150 100%

PI counts completed

GK processes completed daily

Planogram OOS report actioned


MURs/NMS - Process in place, stamp and stickers

Colleague knowledge and engagement with LCS

Private service engagement: MASTA, VITALITY, SONETIK

Contract changes: NUMSAS, DMIRS, GPDMIRS


My knowledge 100% by 15th of each month

All colleague training on track

ACD reviews in place

Rotas: 6 weeks in place with protected learning time

Colleague induction & probationary reviews completed


Near Miss, logs complete daily and reviewed

CD management review

Date checking up to date and poster completed?

H&S checks completed daily and poster updated

5 PSA key questions review

New SOPs Implementation

Stickers check

PQS Review

HLP up to date, include leaders & Champions

Asthma tracker and stickers in use

CPPE updates completed: Pharmacists & Colleagues

NHS mail access

SCR access


Inspire Wheel - update current results and briefed

Weekly newsletter and visit reports.

Email review

Operation Diary in use

Communications check. CM/RM cold call

First Impressions: PASS / FAIL


Shop Floor

Consultation room


Colleague Areas



Customer Queue


RSC Focus



Induction process

Switching/ Retros


Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.