Store Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

NHS

• Fully issued daily

  ✔

  ✖

  N/A

• Top 150 Ethical Availability - 100% daily

  ✔

  ✖

  N/A

• Owings - Process

  ✔

  ✖

  N/A

• EPS Nomination and sign up process in place, Verbal consent form, stamps to be used, 10 per week

  ✔

  ✖

  N/A

• Bags off-shelf 4 Wk actual 2 Wk target, Inc. Fridge

  ✔

  ✖

  N/A

• Switching and levies lost, SRP process in place.

  ✔

  ✖

  N/A

• Ethical PI counts completed to timescale, Negative stocks daily.

  ✔

  ✖

  N/A

• PAS minimum 50%

  ✔

  ✖

  N/A

• EOM Back Office 12pm 1st, Pharmoutcomes last day of month.

  ✔

  ✖

  N/A

• P2P data collation on track

  ✔

  ✖

  N/A

OTC

• All Planograms implemented.

  ✔

  ✖

  N/A

• All promotions fully implemented - P7 checklist

  ✔

  ✖

  N/A

• Availability - Total 98% and Top 150 100%

  ✔

  ✖

  N/A

• PI counts completed

  ✔

  ✖

  N/A

• GK processes completed daily

  ✔

  ✖

  N/A

• Planogram OOS report actioned

  ✔

  ✖

  N/A

Services

• MURs/NMS - Process in place, stamp and stickers

  ✔

  ✖

  N/A

• Colleague knowledge and engagement with LCS

  ✔

  ✖

  N/A

• Private service engagement: MASTA, VITALITY, SONETIK

  ✔

  ✖

  N/A

• Contract changes: NUMSAS, DMIRS, GPDMIRS

  ✔

  ✖

  N/A

Colleagues

• My knowledge 100% by 15th of each month

  ✔

  ✖

  N/A

• All colleague training on track

  ✔

  ✖

  N/A

• ACD reviews in place

  ✔

  ✖

  N/A

• Rotas: 6 weeks in place with protected learning time

  ✔

  ✖

  N/A

• Colleague induction & probationary reviews completed

  ✔

  ✖

  N/A

Professional

• Near Miss, logs complete daily and reviewed

  ✔

  ✖

  N/A

• CD management review

  ✔

  ✖

  N/A

• Date checking up to date and poster completed?

  ✔

  ✖

  N/A

• H&S checks completed daily and poster updated

  ✔

  ✖

  N/A

• 5 PSA key questions review

  ✔

  ✖

  N/A

• New SOPs Implementation

  ✔

  ✖

  N/A

• Stickers check

  ✔

  ✖

  N/A

PQS Review

• HLP up to date, include leaders & Champions

  ✔

  ✖

  N/A

• Asthma tracker and stickers in use

  ✔

  ✖

  N/A

• CPPE updates completed: Pharmacists & Colleagues

  ✔

  ✖

  N/A

• NHS mail access

  ✔

  ✖

  N/A

• SCR access

  ✔

  ✖

  N/A

Communications

• Inspire Wheel - update current results and briefed

  ✔

  ✖

  N/A

• Weekly newsletter and visit reports.

  ✔

  ✖

  N/A

• Email review

  ✔

  ✖

  N/A

• Operation Diary in use

  ✔

  ✖

  N/A

• Communications check. CM/RM cold call

  ✔

  ✖

  N/A

First Impressions: PASS / FAIL

• External

  Pass

  Fail

  N/A

• Shop Floor

  Pass

  Fail

  N/A

• Consultation room

  Pass

  Fail

  N/A

• Dispensary

  Pass

  Fail

  N/A

• Colleague Areas

  Pass

  Fail

  N/A

• Yard

  Pass

  Fail

  N/A

• Colleague

  Pass

  Fail

  N/A

• Customer Queue

  Pass

  Fail

  N/A

• Windows

  Pass

  Fail

  N/A

RSC Focus

• Coral

  ✔

  ✖

  N/A

• P2P

  ✔

  ✖

  N/A

• Induction process

  ✔

  ✖

  N/A

• Switching/ Retros

  ✔

  ✖

  N/A

• Endorsing

  ✔

  ✖

  N/A