Store visit Audit

• Document No.

• Store Visit Audit

• Store code

• Conducted on

  Date

• Prepared with

• Location
  Address

• Personnel

Previous visit

• Have next steps from previous visit been completed /<br>Apakah hasil kerja dari kunjungan terakhir telah selesai dikerjakan?

  Make note

Sales review

• Make summary note of ytd performance by group division clothing, HTT, Toys / Buat catatan ringkas hasil prestasi dari group divisi fashion, HTT dan ELC

• Make note of 3 biggest cash loss department by MTD / Buat catatan dari 3 departemen yang mengalami nilai kerugian terbesar secara MTD

• Make note of 3 worst department by % MTD vs Last year / buat catatan untuk 3 departemen terburuk secara persentase MtD vs Tahun lalu

• Make note of 3 best department by % MTD vs Last year / buat catatan untuk 3 departemen terbaik secara persentase MTD vs Tahun lalu

• Is the staff room clean, tidy and locked all the time? /<br>Apakah ruang staff bersih, rapi dan selalu tertutup setiap saat ?

  Yes

  No

  N/A

• Is the customer facilities clean and operational ? /<br>Apakah fasilitas untuk pelangan bersih dan berfungsi dengan baik?

  Yes

  No

  N/A

• Is the store AC working properly with cool temperature? /<br>Apakah AC di toko berfungsi baik dan dingin sesuai standar?

  Yes

  No

  N/A

• Is all lights on and operational? / <br>Apakah semua lampu menyala dan berfungsi dengan baik ?

  Yes

  No

  N/A

Process

• Is the store follow up last GST result and make necessary preventive action ? /<br>Apakah hasil GST terakhir ditindaklanjuti dan dibuatkan Tindakan pencegahan yang sesuai ?

  Yes

  No

  N/A

• Is there any evidence that the store controlling stock movement through daily stock take partial ? Generated ASN ? /<br>Apakah terdapat bukti bahwa toko melakukan pengontrolan terhadap perpindahan barang melalui audit partial stok? Apakah ASN sudah digenerate?

  Yes

  No

  N/A

• Are there any top 20 best seller info, newsletter, communication plan on notice board ? /<br>Apakah terdapat info 20 produk terlaris , newsletter dan rencana komunikasi di papan pengumuman ?<br>

  Yes

  No

  N/A

• Is there any evidence that the store controlling till shortages, cashier log book, and safe deposit ? / <br>Apakah terdapat bukti bahwa toko melakukan kontrol terhadap kekurangan , buku log kasir dan brankas?

  Yes

  No

  N/A

• Is there any evidence that the store brief code of conduct periodically ? / <br>Apakah terdapat bukti bahwa toko telah melakukan briefing tentang COC secara berkala ?

  Yes

  No

  N/A

• Is there any evidence that the store have routine security check up? Etc checking bags and locker

  Yes

  No

  N/A

Scheduling

• Does the store update their peak hour trading by weekday and weekend, maximum 1 month ?<br>Apakah toko memperbaharui data mingguan dan bulanan terhadap peak hour trading, paling lama 1 bulan sekali

  Yes

  No

  N/A

• Is the store maximising head count through peak hour trading? /<br>Apakah toko memaksimalkan jumlah orang terhadap data peak hour trading ?

  Yes

  No

  N/A

• Is there any 4 weeks rotas on display ? /<br>Apakah terdapat jadwal kerja untuk 4 minggu kedepan ?

  Yes

  No

  N/A

Training and development

• Is there any development plan for team member for the next three months highlighting training requirement with dates plan for completion ? / <br>Apakah terdapat rencana pengembangan terhadap seluruh team untuk 3 bulan kedepan terhadap kebutuhan training dengan rencana waktu dan penyelesaian ?

  Yes

  No

  N/A

• Does the store manager using OJT form to develop new member ? /<br>Apakah store manager menggunakan form OJT untuk mengembangkan staff baru ?

  Yes

  No

  N/A

• Are the management team driving performance of the score card through 121s with the team and evidence of performance management were appropriate? <br>Apakah seluruh 1st incharge berusaha meningkatkan prestasi melalui form 121 dan bukti untuk hal tersebut sudah sesuai ?

  Yes

  No

  N/A

• Is there evidence of recognition for team member who "make it better" and driving performance /<br>Apakah terdapat bukti pengakuan untuk setiap staff yang berkinerja lebih baik dan meningkatkan prestasi ?

  Yes

  No

  N/A

• Is there any daily training plan to improve all staff product knowledge and they able to do product demonstration? <br>Apakah terdapat rencana pelatihan harian untuk meningkatkan kemampuan Pengetauan produk dan mampu melakukan demonstrasi terhadap produk tersebut ?

  Yes

  No

  N/A

Standard and VM - front of store

• Store frontage, logo, lighting clean and operational ? /<br>Tampak luar store, logo, lampu bersih dan berfungsi ?

  Yes

  No

  N/A

• Window display clean and compliant with marketing campaign? /<br>Window display bersih dan sesuai dengan program kampanye marketing? <br>

  Yes

  No

  N/A

• Shopping bags and box are clean and ready to use ? /<br>Tas belanja dan box tempatnya bersih dan siap digunakan ?

  Yes

  No

  N/A

• Entrance section is appropriate to season / compliant to guideline ? / <br>Area masuk sesuai dengan musim atau sesuai dengan arahan ?

  Yes

  No

  N/A

• Till point is clean and tidy and has conversion driver ?<br>Area kasir bersih dan rapi dan apakah ada produk yang bisa meningkatkan konversi

  Yes

  No

  N/A

• QMS is compliant to guideline, clean, full and priced ? /<br>QMs sesuai dengan guideline, bersih, penuh dan diberikan harga yang sesuai ?

  Yes

  No

  N/A

Standard and VM - Clothing

• Is the division full - check random item picked up from stock room ? <br>Apakah divisi ini displaynya penuh - ambil barang secara acak di gudang

  Yes

  No

  N/A

• Is all clothing fixture clean and used accordingly to the standard? /<br>Apakah fixture pakaian bersih dan digunakan sesuai standar ?

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS ?/<br>Apakah seluruh produk diberikan harga sesuai termasuk headers dan POs promosi ?

  Yes

  No

  N/A

• Are VM guidelines being adhere to ? /<br>Apakah VM guideline digunakan dan sesuai ?

  Yes

  No

  N/A

• Are best seller by cash amount (by company and by store ) in appropriate place and full - check 3<br>Apakah produk terlaris berdasarkan value ( by company dan store) sudah sesuai pada tempatnya dan penuh - cek 3

  Yes

  No

  N/A

• Key Action

• Please relate to sales review were appropriate and make notes for next steps ? Buat langkah kerja yang berhubungan dengan data sales dan sesuai

Standard and VM - HTT

• Is the division full - check random item picked up from stock room ? <br>Apakah divisi ini displaynya penuh - ambil barang secara acak di gudang

  Yes

  No

  N/A

• Is all HTT fixture clean and used accordingly to the standard? /<br>Apakah fixture HTT bersih dan digunakan sesuai standar ?

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS ?/<br>Apakah seluruh produk diberikan harga sesuai termasuk headers dan POs promosi ?

  Yes

  No

  N/A

• Are VM guidelines being adhere to ? /<br>Apakah VM guideline digunakan dan sesuai ?

  Yes

  No

  N/A

• Are best seller by cash amount (by company and by store ) in appropriate place and full - check 3<br>Apakah produk terlaris berdasarkan value ( by company dan store) sudah sesuai pada tempatnya dan penuh - cek 3

  Yes

  No

  N/A

• Key Action

• Please relate to sales review were appropriate and make notes for next steps ? Buat langkah kerja yang berhubungan dengan data sales dan sesuai

Standard and VM - ELC dan toys

• Is the division full - check random item picked up from stock room ? <br>Apakah divisi ini displaynya penuh - ambil barang secara acak di gudang

  Yes

  No

  N/A

• Is all ELC fixture clean and used accordingly to the standard? /<br>Apakah fixture ELC bersih dan digunakan sesuai standar ?

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS ?/<br>Apakah seluruh produk diberikan harga sesuai termasuk headers dan POs promosi ?

  Yes

  No

  N/A

• Are VM guidelines being adhere to ? /<br>Apakah VM guideline digunakan dan sesuai ?

  Yes

  No

  N/A

• Are best seller by cash amount (by company and by store ) in appropriate place and full - check 3<br>Apakah produk terlaris berdasarkan value ( by company dan store) sudah sesuai pada tempatnya dan penuh - cek 3

  Yes

  No

  N/A

• Key Action

• Please relate to sales review were appropriate and make notes for next steps ? Buat langkah kerja yang berhubungan dengan data sales dan sesuai

Promotion

• Is the store check all promotion using updated list? /<br>Apakah toko mengecek dan memakai list promosi yang terbaru ?

  Yes

  No

  N/A

• Check random promotion around the store to ensure they are launched correctly by division clothing, htt, toys / Cek secara acak beberapa promosi yang ada pada divisi clothing, htt, elc di toko untuk memastikan bahwa telah sesuai

• Is there any action for underperform customer satisfaction with minimum score 87?/<br>Apakah ada tindakan terhadap kepuasan pelangan dengan nilai minimum 87 ?<br>

  Yes

  No

  N/A

• Colleagues are zoned and correct to daily planner ? <br>Apakah penempatan staff telah betul dan sesuai dengan rencana harian?

  Yes

  No

  N/A

• A manager is proactively managing the sales floor ?<br>1st incharge selalu proaktif sebagai pelaksana di area penjualan

  Yes

  No

  N/A

• Are colleagues in the correct uniform , clean and wearing badges? /<br>Seluruh staff berseragam yang sesuai, bersih dan memakai lencana nama ?

  Yes

  No

  N/A

• Are colleagues proactively approaching customers? /<br>Apakah staff selalu aktif menghampiri pelangan ?

  Yes

  No

  N/A

• Are colleagues in till point showing a positive lasting impressions of the brand : chatting to customer naturally, up selling and offering great service ?<br>Apakah kasir memperlihatkan pelayanan yang positif seperti berbicara lancar kepada pelangan, meningkatkan dan menawarkan pelayanan yang terbaik ?

  Yes

  No

  N/A

• Are colleagues at till point inform e-receipts ?<br>Apakah kasir menginformasikan ereceipt?

  Yes

  No

  N/A

Operational

• Is the store visit compatible with the operational checklist ? <br>Apakah hasil kunjungan toko sesuai dengan operational cheklist ?

  Yes

  No

  N/A

Final summary

• Add additional visit for next steps or comments with 3 action priorities to drive sales and date line Buatlah 3 langkah kerja atau komen tindakan untuk meningkatkan penjualan dengan date line

• Action 1

• Select date

  Date

• Action 2

• Select date

  Date

• Action 3

• Select date

  Date

• What would you rate the store visit from 1 to 10 after we have completed our visit ? / Berikan nilai antara 1 sd 10 untuk keseluruhan hasil kunjungan toko kali ini ? ( komen dari 1st incharge)

• Store manager signature

  Sign