Store Visit Operational Check for all stores

• Store Name and number

• Conducted on

  Date

• Prepared by

Initial arrival to the store

• Staff challenging or asking who you are? After asking for Head Coach what was the response?

  Yes

  No

  N/A

• Signing procedures, did they ask why you are in store and did they ASK YOU to sign in and for identification?

  Yes

  No

  N/A

• During signing in, was you given the appropriate information regarding what to do in the event of an emergency? Including fire assembled points?

  Yes

  No

  N/A

• Does signing in book have history of contractors and have people been signed out properly from previous days?

  Yes

  No

  N/A

Start from street / front entrance looking back towards Nike store entrance and surrounding areas, if more than one entrance, please advise.

• Nike signage- Fully visible, clean and up to standard. Does signage have lights present and are they working?

  Yes

  No

  N/A

• External windows and Walls clean? Check for spider webs, graffiti and dirt and grime.

  Yes

  No

  N/A

• Visible Drains clear of debris and maintained.

  Yes

  No

  N/A

• Main entrance clean and doors fully operation with appropriate signage for customers

  Yes

  No

  N/A

• Door heaters/ curtains in operation, condition of unit and visual of filter if possible?

  Yes

  No

  N/A

• What is the state of the entrance floor Mat?

  Needs Replacement

  To be Replaced within Year

  Good

  Excellent Condition

• All chewing gum removed from floor Mat?

  Yes

  No

  N/A

• Windows cleaned inside of building? Also check window seals/rims?

  Yes

  No

  N/A

• Shop window lighting working 100%

  Yes

  No

  N/A

• Any potential brand damaging issues?

  Yes

  No

  N/A

• Mannequins clean and dust free?

  Yes

  No

  N/A

• Compliance signage present? Including fire escape plan or assembly point?

  Yes

  No

  N/A

Main Sales Floor checks

• Is store lit to satisfactory standard? Approx how many lights are out.

  Yes

  No

  N/A

• HVAC - is there an Main AHU/s ducted onto floor? What is the condition of the ducts supplying the sales floor? Are all grills free from dirt and dust?

  Yes

  No

  N/A

• HVAC - Are there cassette units on the sales floor? Are the filters clean? Please show pictures and locations of issues should there be any?

  Yes

  No

  N/A

• Are Floors/walls/ceiling/lights are free from dust/dirt/Marks/fingerprints/spiderwebs/dead flies/mopped?

  Yes

  No

  N/A

• Shelves, panels and displays free from dirt, dust and debris? Check over head height shelving also?

  Yes

  No

  N/A

• Mirrors on the sales floor free from dirt and smudge free?

  Yes

  No

  N/A

• Balustrades and glass edging between floor levels free from stains, dirt and dust

  Yes

  No

  N/A

• Changing room free from dirt and dust? Including mirrors?

  Yes

  No

  N/A

• Escalators including sides, panels, glass, hand rails and metallic items such as top and bottom entrances and exits free from dirt,stains, marks and dust?<br>

  Yes

  No

  N/A

• Elevators- is the inside and out free from dirt, marks and dust Including glass and mirror panels

  Yes

  No

  N/A

• Benches, stools and seating- is it free the dust and debris below particular units

  Yes

  No

  N/A

• Counter clean and tidy? Front and back?

  Yes

  No

  N/A

• Sales floor fire extinguishers? Are they present and in date?

  Yes

  No

  N/A

• Overall customer journey? Do you feel comfortable walking around and shopping in the store or can improvements be recommended for the overall journey?

  Gold experience

  silver experience

  Bronze experienec

Back of house checks

• General cleanliness of the back of house area, packaging away and tidy?

  Yes

  No

  N/A

• Managers office tidy and files visible?

  Yes

  No

  N/A

• Work sheets present from contractors also showing correct landlord owned items

  Yes

  No

  N/A

• Store O&M's available or do they exist?

  Yes

  No

  N/A

• Are the sufficient compliance checks been carried out? Spot check certificates, ladders inspections and other compliance kit

  Yes

  No

  N/A

• Is the correct H&S info visible?

  Yes

  No

  N/A

• Is there cleaning info/schedules available for viewing?

  Yes

  No

  N/A

• Racking all correct and safe?

  Yes

  No

  N/A

• Ladder inspection up to date? And what are the condition of the ladders?

  Yes

  No

  N/A

• Pest control paperwork I store and visible if required? Has store had any issues that need following up?

  Yes

  No

  N/A

• Open draws and cabinets to see if in orderly, manageable state

  Yes

  No

  N/A

• Floor, seating and walls free from dirt and dust?

  Yes

  No

  N/A

• Staffroom is clean and tidy to company standards which is found in safe work practice

  Yes

  No

  N/A

• Sink clean, dishes etc being cleaned as you go?

  Yes

  No

  N/A

• Fridge, kettle and microwave clean and tidy. Coffee and tea/sugar supplied. Cups and plates supplied

  Yes

  No

  N/A

• Bin is present, has a lid, it's clean and emptied regularly. Garbage bags used and supplied

  Yes

  No

  N/A

• Staff changing area tidy and free of rubbish? Lockers all working and being used correctly?

  Yes

  No

  N/A

• Any visible signs of pest issues?

  Yes

  No

  N/A

• Mirrors cleaned and also check behind the door?

  Yes

  No

  N/A

• First Aid box/kit present and upto date with correct kit?

  Yes

  No

  N/A

• Safety board has up to date information to planner

  Yes

  No

  N/A

• Code of conduct present?

  Yes

  No

  N/A

• Bathroom clean, toilet clean, basin clean, wall and mirror clean

  Yes

  No

  N/A

• Hand wash available, toilet paper available, hand towel available or hand dryer available

  Yes

  No

  N/A

• Cleaning roster in place, toilet brush available,

  Yes

  No

  N/A

• Consumables available. Is there enough toilet roll in the holders?

  Yes

  No

  N/A

• Lights working and locks working

  Yes

  No

  N/A

• Sanitary bin present in ladies toilet/area?

  Yes

  No

  N/A

• Appropriate decals and signage available?

  Yes

  No

  N/A

• Mirror or behind the door clean?

  Yes

  No

  N/A

• MSDS (material safety data sheets) Sheets available?

  Yes

  No

  N/A

• List of material present in the actual cleaning area? Is it correct? If items are not on the list they should be removed?

  Yes

  No

  N/A

• What is the condition of the area? Is it free from dirt and rubbish?

  Yes

  No

  N/A

• Cleaning chemicals and material stacked correctly and safely?

  Yes

  No

  N/A

• Is the cleaning material the correct LEED standard?

  Yes

  No

  N/A

• Condition of the cleaning equipment? Is it free from defect and is it upto standard I.e PAT tested (if applicable)

  Yes

  No

  N/A

• Server room AC present and working, area free from debris and rubbish?

  Yes

  No

  N/A

• Back of house HVAC for staff use, is the appropriate cooling/ventilation available throughout offices, stockrooms and services?

  Yes

  No

  N/A

• Main HVAC Panel (if available) are there any fault codes present?

  Yes

  No

  N/A

• Main fire controls panel, are there any fault lights present?

  Yes

  No

  N/A

• Back of house Fire extinguishers visible and in date? Report any defects or issues straight away

  Yes

  No

  N/A

• All electrical distribution boards in safe manor? Correctly labelled and Not been blocked with stock?

  Yes

  No

  N/A

• Condition of plant in stockroom, roof or loading yard? Are they maintained correctly and free from dirt and debris? Are condensers and filters clean?

  Yes

  No

  N/A

• When was the filters last changed or cleaned?

  Yes

  No

  N/A

• Waste management? What is the condition, access and route of wate material when leaving the building? Is it correct?

  Yes

  No

  N/A

• WEEE directive (if applicable) are tubes new and old been stored correctly in store? Are "dead tubes" being left in the lamp coffins?

  Yes

  No

  N/A

• Are all tasks that are in managers control completed? <br>If not is there any email/phone call notes from manager?<br>Note any outstanding. Yes is given if completed all tasks in managers control.

  Yes

  No

  N/A

• Random check of contractors work that have been carried out lately? Please state full details and show pictures and comments of the general workmanship? Is it satisfactory?

  Yes

  No

  N/A

• Overall general decoration of the store? Is it satisfactory? Anything that can be recommended?

  Yes

  No

  N/A

• Is there sufficient bundling works that you can raise whilst in the store today?

  Yes

  No

  N/A

• Are all jobs and PPM's upto date and complete, please note any outstanding issues that should have already been completed?

  Yes

  No

  N/A

• Is the PPM planner for the store sufficient?

  Yes

  No

  N/A

• Is the cleaning schedule sufficient enough for the store? Are any changes required?

  Yes

  No

  N/A

• Potential CAPEX Program

  Yes

  No

  N/A

Summary of findings

• Summary

Sit with manager and review findings before finalising. SM to sign to acknowledge this has occurred

• Regional Manager Sign

  Sign

• Potential CAPEX program issues to be added?

  Yes

  No

  N/A