Store Visit Report

• Document No.

• Store Visit Report

• Store Name

• Conducted on

  Date

• Prepared by

Action from previous SVR:

• Are the actions completed?

  Yes

  No

  In progress

• What is the status?

• Are the actions completed?

  Yes

  No

  In progress

• What is the status?

• Are the actions completed?

  Yes

  No

  In progress

• What is the status?

Know

• Key Data:

• Store Standards

  Compliant

  Non Compliant

• Hub Review

  Compliant

  Non Compliant

• NewCo Adoption

  Compliant

  Non Compliant

• Risk Assurance

  low Risk

  High Risk

Feel

• Observations & Commentary of Discussion

Commit

• Agreed Actions

• Due Date

  Date

Know

• Key Data:

• Evidence of Coaching:

  Yes

  No

• Standards:

  Yes

  No

• Resourcing

  Yes

  No

Feel

• Observation & Commentary of Discussion:

Commit

• Agreed Actions:

• Select date

  Date

Know

• Key Data:

• TNPS by Segment:

• Consumer

• PAYG

• Business

• Environment:

  Very Good

  Acceptable

  Improvements needed

• Power Selling

  Yes

  No

Feel

• Observations & Commentary of Discussion:

Commit

• Agreed Actions:

• Due Date:

  Date

Know

• Key Data:

• KPI Review:

• New Volume %MTD:

• MBB% :

• SIMO % :

• 2nd Line % MTD:

• RED + % :

• Accessories Attachment % MTD:

• Business Mix % MTD:

• Promo Implementation

  Yes

  No

• Power selling adoption

  Yes

  No

Feel

• Observation & Commentary of Discussion

Commit

• Agreed Actions

• Due Date

  Date

• 1.

• 2.

• 3.

• Store Manager

  Sign

• RM/RSM

  Sign