SWAS RGM Visit

• Audit Title

Store review

• Store Name / Branch Number

• Date

  Date

• Completed by

• Team present

Customer Environment

• Standards - Is the store clean, tidy and set out to be welcoming to the customer. Inc. Windows, Entrance and Outside

  Yes

  No

  N/A

• Is the store delivering on promotional execution - Posters correct/ promotional elements correct within the store

  Yes

  No

  N/A

• Slat walls are full with products spaced and faced, clean and dust free. Store plan in place to replenish key lines in a timely fashion.

  Yes

  No

  N/A

• Demo products powered and rolling content. Live devices being used and brought to life on the shop floor, integrated within the PINPOINT journey.

  Yes

  No

  N/A

Customer Experience

• SFL/ Customer champion - is this in place, can you and your customer's tell who is running the shop floor?

  Yes

  No

  N/A

• Are all colleagues using PINPOINT effectively? Are colleagues delivering a seamless sale using PIE as a vehicle to just process? not as a sales aid, for all relevant sales.

  Yes

  No

  N/A

• Witness correct upsell journey for customers adding value through correct questions and solutions being provided.

  Yes

  No

  N/A

• Live PINPOINT observations and documented feedback taking place.

  Yes

  No

  N/A

• Are the team welcoming customers on approach and meeting and greeting within 1 minute?

  Yes

  No

  N/A

Customer metrics

• WCSS performance

  <70

  <74

  75

  76

  >77

• Is the appeals process in place

  <70

  <74

  75

  76

  >77

• Mystery shopping performance- what's the plan to deliver?

  <70

  <74

  75

  76

  >77

Performance

• Does the Branch Manager have a good understanding of volume requirements and overall shape of the business case model

  Yes

  No

  N/A

• Does the store team have an effective store referral plan with performance demonstrating it is working effectively with Sales and URS the lag metrics and shop observations the lead metrics.

  Yes

  No

  N/A

• Does the Branch Manager have the necessary controls in place for the new reward OE dash? SOH, Shrink, Cash Loss, discounting?

  Yes

  No

  N/A

• Are the team aware of the bandings in the reward structure and creating a performance environment with Right Sell?

  Yes

  No

  N/A

• Is the store set up for financial success with all the new reward structure?

  Yes

  No

  N/A

• Are the team making commercial decisions and using the tools on offer? Trade in, discounting?

  Yes

  No

  N/A

Creating high performance culture

• Is the business plan updated and the Branch manager able to articulate the outputs

  Yes

  No

  N/A

• Are colleague reviews occurring in a monthly cycle. (PDR evidence)

  Yes

  No

  N/A

• Do all colleagues have set performance targets and able to articulate their performance

  Yes

  No

  N/A

• Do all colleagues have an active PDR

  Yes

  No

  N/A

Controls

• Are the safe cabinets locked and keys secured with the Manager or Keyholder?

  Yes

  No

  N/A

• Are MSC's being carried out. Guidelines: Green 1 week, Amber 3 week, Red daily. Ideally all stores Green should get to 3 weekly, Mon,Tues, Weds.

  Yes

  No

  N/A

• Search sheets, Cash Sign on sheets and Audit/MSC cover sheets in place?

  Yes

  No

  N/A

• What shrinkage controls are in place?

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Additional media

  Media

• Branch Manager / Deputy

  Sign

• RGM

  Sign