TAG: Restaurant Visit Checks

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager on duty

1. Exterior & Entrance

• Signage is clean, well-lit, and in good condition

  Yes

  No

  N/A

• Entrance and pathway are clean, free of litter, and well-maintained

  Yes

  No

  N/A

• Outdoor seating area (if applicable) is tidy, with clean furniture and no debris

  Yes

  No

  N/A

• Windows and doors are clean and free of smudges

  Yes

  No

  N/A

2. First Impressions

• Guests are greeted warmly upon arrival within 30 seconds

  Yes

  No

  N/A

• Host/Hostess stand is organised and presentable

  Yes

  No

  N/A

• Reservation system is being used effectively, with minimal waiting times

  Yes

  No

  N/A

• Menus are clean, undamaged, and up to date

  Yes

  No

  N/A

3. Dining Area Cleanliness & Ambiance

• Tables, chairs, and booths are clean and in good condition

  Yes

  No

  N/A

• Floors are clean, free of debris, and not sticky or slippery

  Yes

  No

  N/A

• Lighting is appropriate for the time of day (not too dim or harsh)

  Yes

  No

  N/A

• Music is at an appropriate volume and suits the restaurant ambiance

  Yes

  No

  N/A

• Restroom cleanliness is checked regularly and meets high standards

  Yes

  No

  N/A

4. Table Setup & Presentation

• Tables are set up neatly and consistently with clean napkins and utensils

  Yes

  No

  N/A

• Condiments, salt, and pepper shakers are clean and fully stocked

  Yes

  No

  N/A

• Glassware and cutlery are polished, free of fingerprints and watermarks

  Yes

  No

  N/A

5. Service Standards

• Staff are well-groomed, in proper uniform, and wearing name badges

  Yes

  No

  N/A

• Servers engage with guests professionally and provide menu recommendations

  Yes

  No

  N/A

• Orders are taken accurately and efficiently

  Yes

  No

  N/A

• Food and drinks are served within acceptable timeframes

  Yes

  No

  N/A

• Staff check back on guests within 5 minutes of food being served

  Yes

  No

  N/A

6. Food & Beverage Quality

• Food is served at the correct temperature and presented well

  Yes

  No

  N/A

• Portions are consistent and match menu descriptions

  Yes

  No

  N/A

• Drinks are properly prepared and served at the right temperature

  Yes

  No

  N/A

• Special dietary requests/allergies are handled correctly

  Yes

  No

  N/A

7. Kitchen Cleanliness & Food Safety

• Kitchen is clean, well-organised, and free of clutter

  Yes

  No

  N/A

• Proper food handling procedures are followed

  Yes

  No

  N/A

• Refrigeration and storage temperatures are checked and logged

  Yes

  No

  N/A

• Handwashing stations are stocked and used correctly

  Yes

  No

  N/A

• Expiry dates on food products are checked and followed

  Yes

  No

  N/A

8. Bar & Beverage Area

• Bar area is clean and well-organised

  Yes

  No

  N/A

• Glassware is properly washed and stored

  Yes

  No

  N/A

• Spirit bottles and garnishes are fresh and neatly arranged

  Yes

  No

  N/A

• Ice bins are clean, with no signs of contamination

  Yes

  No

  N/A

9. Staff & Team Performance

• Team appears well-trained and confident in their roles

  Yes

  No

  N/A

• Staff work efficiently together with clear communication

  Yes

  No

  N/A

• No visible tension or conflicts among team members

  Yes

  No

  N/A

• Manager/supervisor is actively engaged and present on the floor

  Yes

  No

  N/A

10. Overall Guest Experience

• Guests appear satisfied, with positive body language and interactions

  Yes

  No

  N/A

• No major guest complaints observed during the visit

  Yes

  No

  N/A

• Online reviews and recent feedback have been reviewed and addressed

  Yes

  No

  N/A

11. Maintenance & Equipment Check

• All lights, heating, and air conditioning are functioning properly

  Yes

  No

  N/A

• No broken furniture, torn upholstery, or damaged decor

  Yes

  No

  N/A

• Kitchen and bar equipment are in good working order

  Yes

  No

  N/A

• Fire exits and safety equipment are accessible and properly maintained

  Yes

  No

  N/A

• Strengths:

• Areas for Improvement:

• Urgent Issues to Address:

• Operations Manager’s Signature:

  Sign

• Restaurant Manager’s Acknowledgment

  Sign

• Yes

  No

  N/A