探鱼新马 - Supervisor Monthly Appraisal

• Date of Review

  Date

• Outlet

• Department

  FOH

  BOH

• Name of Employee

• Name of Person In Charge

量化指标 Quantitive Index

• 

• 门店不得出现对品牌有影响的负面传播<br>Brand should not be reflected negatively in store

  4

  3

  2

  1

  0

• 达成门店月度预算收入目标，并有效的执行促销活动，使销售潜力达到最大<br>Achieving restaurant's monthly target, and effectively maximising promotional activities

  Achieve 100% & above

  Achieve 80% & above

  Achieve 70% & above

  Achieve less than 70%

• 协助完成并确保每日行政文书工作，和每周、每月盘存、报废的准确<br>Ensure accuracy of all administrative tasks including and weekly/monthly/ losses stock take

  4

  3

  2

  1

  0

• 协助降低门店退款事宜及客户需求<br>Assist in reducing refund and rebates or customer recovery

  1 refund or no refund

  2 refund

  3 refund

  4 refund

  5 refund & above

• 协助调控食品成本、及有效控制人力及能源成本 Assist and ensure Cost Control (Food Costs, Wastages, Manpower, Electricity, utilities etc) and supervise procedures

  Select Cost more than 20% and above compare last month Cost more than 10% and above compare last month Cost maintain compare last month Cost reduce compare last month

  • Cost more than 20% and above compare last month
  • Cost more than 10% and above compare last month
  • Cost maintain compare last month
  • Cost reduce compare last month

• 追踪培训员是否有完成所有人的月度考核、确保人员保持及格状态<br>Ensure trainer had done all the monthly appraisal and all staff passed the appraisal

  4

  3

  2

  1

  0

• 当月客诉不超过4次 (前厅/后厨) (Store complaint)<br>Monthly complaints not more than 3 genuine cases (lobby/ kitchen) (Store complaint)

  Have 1 or no complaint

  Have 2 complaints

  Have 3 complaints

  More than 4 complaints

• 对他延迟的决定负责 <br>Owns responsibility for his delayed decisions

  4

  3

  2

  1

  0

• 执行所有食品安全和卫生消毒的要求和工作<br>Perform all food safety and hygiene requirements and work

  4

  3

  2

  1

  0

• 协助保留服务意识高的人员<br> Assist in retaining service-minded personnel

  4

  3

  2

  1

  0

• 衡量和评估商店活动的成功，以确定哪些活动效果良好，哪些需求起色<br>Measure and evaluate the success of store activities to identify what worked well and what needs

  4

  3

  2

  1

  0

人员发展 Staff Development

• 确保培训员有传达公司品牌承诺，FSC & V (问4个关于FSC & V 的问题) Staffs are aware of Company's Brand Promise, FSC & V (4 questions)

  Select Able to answer all questions Only able to answer 3 questions Only able to answer 2 questions Only able to answer 1 questions

  • Able to answer all questions
  • Only able to answer 3 questions
  • Only able to answer 2 questions
  • Only able to answer 1 questions

• 确保主管与培训人员及全体员工达到公司操作标准和服务标准<br>Staffs are trained and competantly fulfill Company's SOP & SOC

  4

  3

  2

  1

  0

• 确保培训人员与受训人建立良好的沟通及团队精神并及时给予受训人反馈<br>Good communication skills, team work and timely feedback on staff progressions

  4

  3

  2

  1

  0

• 展示领导行为和基本人员的管理（如工时、食材、人事以及沟通等），赢得下属的认可<br>Demonstrate leadership and man management skills, gaining subordinates' respect

  4

  3

  2

  1

  0

• 负责餐厅的正常运营，带领餐厅员工切实满足顾客需求，并协助店长完成营运目标<br>Responsible in leading staff and assisting manager to fulfill operational objectives

  4

  3

  2

  1

  0

• Train employees on food safety and hygiene requirements<br>对员工进行食品安全和卫生要求培训

  4

  3

  2

  1

  0

常规标准 Standard Procedures

• 能对岗位标准和技能掌握透彻贯通；示范所有岗位的操作和设备维护保养，成为员工学<br>习的榜样<br>Able to excel in all workstations; display effectivness and maintenance of facilities

  4

  3

  2

  1

  0

• 起到负责员工岗位操作技能的训练；对训练成果及时追踪并反馈；积极执行完成每月培<br>训以及指定计划 <br>Able to display responsiblity in staff's training, follow up on progress and monthly training

  4

  3

  2

  1

  0

• 能执行标准的服务流程，保证高质量的服务水平，确保值班管理期间员工的卓越服务<br>Able to implement standardised service procedure, ensure service excellance from all staffs

  No Compliment

  Have 1-5 store compliment

  Have 6-10 store compliment

  Have 10 store compliment

• 达到保证基本的设备设施维修工作，发现问题及时报修和追踪，确保餐厅稳定运营<br>Able to ensure maintenance of equipments and timely follow up for operational needs

  4

  3

  2

  1

  0

• 能保证餐厅财务管理符合公司财务制度，保证餐厅财产安全；严格执行和监督收银操作 规范以及点单出与单操作流程，确保餐厅不出现飞单，拼单，促销作假，偷盗行为 Able to ensure financial safety of Restaurant and accuracy in Restaurant's financial reports

  Select 4 finance issue and above 3 finance issue 2 finance issue 1 finance issue / no finance issue

  • 4 finance issue and above
  • 3 finance issue
  • 2 finance issue
  • 1 finance issue / no finance issue

• 能协助店长处理餐厅人事管理工作（包括排班，考勤管理，假期管理，违纪管理，入离<br>职审核及手续办理，档案管理，公告栏维护等）<br>Able to assist manager in: (Rostering, Disciplinary, Resignation, Administrative, Memo)

  3 person and above resign

  2 person resign

  1 person resign

  No resign

• 能执行标准订货，收货流程，保证餐厅每天有足够合理的备货，避免餐厅因订货和原物<br>料管理不善造成的断货，报废，过期变质的情况 <br>Able to ensure effective instock/outstock, resulting in item sold out or wastages

  4

  3

  2

  1

  0

加分项

• 当月顾客正面反馈

  4

  3

  2

  1

  0

• 当月同事正面反馈

  4

  3

  2

  1

  0

• 当月上级评价

  4

  3

  2

  1

  0

• 每月无薪假

  No Unpaid Taken

  UPL more than 1 day

  UPL more than 2 days

  UPL more than 3 days

• 每月工作准时

  No Lateness

  More than 1 Day Lateness

  More than 2 Days Lateness

  More than 3 Days Lateness

Completion

• 查看上面的总分并选择相关的总体绩效评级。

  100% Commission

  80% Commission

  50% Commission

  0% Commission

• Reference Guide

  

• 店长将在下个月安排什么任务？

• 总体表现评价

本人对以上问题确认无误

• 员工全名和签名

  Sign

• 店长全名和签名

  Sign