Task management focusses on how people (or teams) organise resources and required activities to achieve goals, be they individual case plans or longer term scheduling issues. It has four skill elements: planning and preparing; prioritising; providing and maintaining standards; identifying and utilising resources. (See source link: ANTS)
This tool is to help observers of clinical team work identify key behaviors which contribute to effective task management. This is so the team can reflect upon and receive feedback on their performance.
Ideally, dedicate 5-10 minutes to discuss task management with the team ahead of the observation:
1. Elicit good and bad behaviors
2. Describe the different sections of the observation tool
3. Elicit areas in which individuals or the team would like specific feedback.
Develop in advance a plan and communicate to relevant staff
Review plan in light of changes
Make necessary arrangements to ensure plans can be achieved
Discuss priority issues
Convey the order of actions in critical situations
Identify and draw attention to critical areas (e.g. during escalation SBAR handovers)
Follow published protocols and guidelines
Maintains safety standards e.g. correct patient identification; minimum monitoring, cross check of drug labels, at each encounter
Adheres to infection control best practice
Maintain accurate and contemporaneous notes
Identify and make use of all necessary resources (people, expertise, equipment, time) and requests additional resources if needed
Allocate tasks to appropriate team members without overloading
Keep track of allocated tasks and their completion (e.g. use of close loop communication or of task lists.)
How do you rate the task management in todays team?
[ 1= Not useful at all 5= Neutral 10= Very Useful]