Team 5

SAFTEY

• Health & Safety working practices followed.
• Risk assessment completed and recorded accurately on all jobs.
• Use PPE as required.
• 10mm Eyebolt installed into brick work.
• Safe System of Work adhered to.
• Focus on Telematics report to improve driving efficiency/safety.
• Carry out daily equipment checks and escalate any issues.
• Safe drilling practice followed.
• Accidents and Near Misses reported immediately.
• Follow ladder hierarchy and Escalation process.
• MFT correctly installed in vehicle.
• Be safe.


















Customer

• Offer the best customer service in the country.
• ETA- Contact made with customers- the night before where possible-customers updated if delayed on the day.
• Neat and tidy appearance.
• Van clean, tidy & organised
• Walkthrough of work required to install.
• Best practice followed on install/service calls.
• Cable clipped in accordance with guidelines & cable holes sealed.
• On Demand, My Sky & Sky Go Set up wherever possible.
• Apps Promoted.
• Contact details left with the customer for engineer and Team Manager with job number and date of visit.
• All waste removed and recycled appropriately.
• Contact SAT team for support with any H&S, No LOS or Technical issues, keeping TM informed.

















Operational

• Right First Time- Delivers the expected KPI performance levels.
• Rota checked to ensure that working days are observed.
• Holiday requests put in in a timely fashion.
• All sickness reported correctly.
• Engineer available to support customers and colleagues during working hours.
• Stock balance maintained and correctly rotated.
• Box compliance adhered to.
• Damage awareness-impact on the customer and cost to the business.
• Voicemail and group messaging managed correctly- Distribution list set up and used for the team.
• Up to date with all communications from the business which include H&S and Technical briefs.
• Chatter utilised.
• Focused on personal development.
• After you have completed your jobs ensure you call others and offer support. Contact TM to find out who needs support.
• Work effectively with others in the team and the region.
• Share ideas and give feedback to others to help support and improve the team.
• Communicate openly, honestly and respectfully.
• Understand the goals of the team and help shape and support them.
• Build working relationships that help make things better and support the customer and the business. Safety Customer Operational Team Safety Customer










TEAM

• After you have completed your jobs ensure you call others and offer support.
• Contact TM to find out who needs support.
• Work effectively with others in the team and the region.
• Share ideas and give feedback to others to help support and improve the team.
• Communicate openly, honestly and respectfully.
• Understand the goals of the team and help shape and support them.
• Build working relationships that help make things better and support the customer and the business

I fully understand and will comply with agreed expectations