Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Expectations


  • SAFTEY

    • Health & Safety working practices followed.
    • Risk assessment completed and recorded accurately on all jobs.
    • Use PPE as required.
    • 10mm Eyebolt installed into brick work.
    • Safe System of Work adhered to.
    • Focus on Telematics report to improve driving efficiency/safety.
    • Carry out daily equipment checks and escalate any issues.
    • Safe drilling practice followed.
    • Accidents and Near Misses reported immediately.
    • Follow ladder hierarchy and Escalation process.
    • MFT correctly installed in vehicle.
    • Be safe.


















    Customer

    • Offer the best customer service in the country.
    • ETA- Contact made with customers- the night before where possible-customers updated if delayed on the day.
    • Neat and tidy appearance.
    • Van clean, tidy & organised
    • Walkthrough of work required to install.
    • Best practice followed on install/service calls.
    • Cable clipped in accordance with guidelines & cable holes sealed.
    • On Demand, My Sky & Sky Go Set up wherever possible.
    • Apps Promoted.
    • Contact details left with the customer for engineer and Team Manager with job number and date of visit.
    • All waste removed and recycled appropriately.
    • Contact SAT team for support with any H&S, No LOS or Technical issues, keeping TM informed.

















    Operational

    • Right First Time- Delivers the expected KPI performance levels.
    • Rota checked to ensure that working days are observed.
    • Holiday requests put in in a timely fashion.
    • All sickness reported correctly.
    • Engineer available to support customers and colleagues during working hours.
    • Stock balance maintained and correctly rotated.
    • Box compliance adhered to.
    • Damage awareness-impact on the customer and cost to the business.
    • Voicemail and group messaging managed correctly- Distribution list set up and used for the team.
    • Up to date with all communications from the business which include H&S and Technical briefs.
    • Chatter utilised.
    • Focused on personal development.
    • After you have completed your jobs ensure you call others and offer support. Contact TM to find out who needs support.
    • Work effectively with others in the team and the region.
    • Share ideas and give feedback to others to help support and improve the team.
    • Communicate openly, honestly and respectfully.
    • Understand the goals of the team and help shape and support them.
    • Build working relationships that help make things better and support the customer and the business. Safety Customer Operational Team Safety Customer










    TEAM

    • After you have completed your jobs ensure you call others and offer support.
    • Contact TM to find out who needs support.
    • Work effectively with others in the team and the region.
    • Share ideas and give feedback to others to help support and improve the team.
    • Communicate openly, honestly and respectfully.
    • Understand the goals of the team and help shape and support them.
    • Build working relationships that help make things better and support the customer and the business

    I fully understand and will comply with agreed expectations

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.