Team Contract and Personal Responsibilities

Attendance


▪ You are to be signed in and on route to your first job at 8.00 am. (First job and not stock. Stock can be collected at any time through the day)
▪ ETA’s completed the night before, no later than 7pm. If this is not possible then they must be completed before 9am on the day of the visit.
▪ ALL ETA’s require a phone call to the customer.
▪ You are expected assist your colleagues when needed. This will help us develop a good team spirit and ensure maximum completion
▪ When you complete your work, you must have a conversation with whoever is running the team via a phone call in case there are outstanding jobs or help required this is to be done as soon as you finish your last job.
▪ You do not finish your days’ work until told so by the TM or TM cover
▪ If sick you must call your TM or Cover TM between 07:00 – 07:30. A daily call while you are off will also be necessary (Unless directed by TM)

Communication

▪ All communication must be done on company mobile phones only.
▪ You must keep all memo’s or briefs in iBook’s on your iPad
▪ All H&S and Training manuals must be also kept on your IPad
▪ All Team Manager requests must be responded to on time
▪ You MUST read any Email that are sent to you as this is a means of passing on very important information, if a response is required then do so on time
▪ You must behave in a professional manner at all times
▪ Dirty or marked uniform will not be tolerated, you will be recharged for silicon damaged uniform.
▪ Swearing or aggression will not be tolerated


Vehicle, Tools and equipment.

▪ You are responsible for the vehicle and contents, this includes servicing and MOT’s
▪ Drills must be kept in the case supplied
▪ Phones and Ipads must not be left in the vehicle unattended
▪ Any damage or misuse caused by you may result in a recharge up to £500
▪ All vehicle accidents and damage must be reported to UTL immediately and a reference number gained, this should then be reported to your Team Manager
▪ You must check the vehicle every day to ensure it is roadworthy and safe for you to drive.

o Check your tyres every day, if you have any doubt, get a professional to check immediately.
o Tyres may need to be ordered, ensure you allow time for this when planning your visit.

▪ All ladders must be secured using the correct straps, clamps
▪ The vehicle must be cleaned on a regular basis; Dirty vehicles will result in you being charged for cleaning.
▪ The inside of your van must be clean and tidy. All equipment should be stored correctly with rubbish cleared on a regular basis. No Stock is to be kept in the cab area.
▪ You must report your personal mileage as requested by your Manager
▪ You must get your van serviced on time and ensure the service manual is completed (18k miles Caddy and 25kmiles Transporter)


Health and Safety

▪ Spot checks and unannounced visits will occur on a regular basis by ANY TM or RM
▪ Breaks and Lunch must be taken daily.
▪ You must report the following jobs to covering manager via the telegram thread prior to starting a job giving an estimated time and contact again when down.
o Triple Ladder work
o Flat roof work
o Attic/Loft work
o Sloping roof, flat roof less than 2m working
o All roof work
o Corner working
▪ You must leave the details of exactly what equipment you intend to use
▪ Wait for the thumbs up before starting.
▪ Hard hat must be worn for all external work
▪ Manual handling gloves must be worn when using equipment
▪ All H&S procedures apply

Compliance

▪ STB compliance, like for like swaps must be carried out, Boxes scanned in and out.
▪ Stock to be scanned at lock box when collecting.
▪ Noncompliance will need to be emailed to TM; failure to complete this will result in further action.
▪ Any Q Jobs requiring a hard wire must be escalated to a TM.
▪ Firmware and Channel lists to be kept up to date on your SM3, failure to this will result in issues on service and install calls.
▪ Data Logging must be completed on ALL jobs and attached to the open job
▪ On all Sky Q installs, The Install journey on Iknow2 must be followed
▪ On all Sky Q Service calls the service journey on Iknow2 must be followed
▪ A WiFi test carried out and the Chrome app must be used to ensure a Good Mesh
▪ All cancellations are to be discussed with the covering TM, Any suspected DAT/SAT work must be discussed with the available SE’s. and James Bailey TM W0405
▪ Only SE’s and James know what a true DAT/SAT job is.
▪ STS. Target of 2 sales per engineer per week. Plans and further action will be taken if target is not met.
▪ FS App must reflect your day correct with all times adding up (ie start time, onsite and finish time)