Title Page
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Engineer
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Conducted on
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Form
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Attendance
▪️You are to be signed in and on route to your first job at 8am. (First job, not stock collection. Stock can be collected at any time throughout the day)
▪ ETAs are to be completed the night before, no later than 7pm. If this is not possible then they must be completed before 9am on the day of the visit
▪ All ETAs require a phone call to the customer. If this is not possible escalate to your TM/ covering TM
▪ You are expected assist your colleagues when needed. This will help us develop a good team working ethic and ensure maximum completion
▪ When you complete your work, you must have a conversation with whoever is running the team via a phone call in case there are outstanding jobs or help required, this is to be done as soon as you finish your last job
▪ You are not to go home until you have reported in to your TM/ covering TM
▪ If sick you must call your TM/ covering TM between 7am and 7:30am. A daily call while you are off will also be necessary (unless directed by TM)
▪️It is your responsibility to know when you are due to be in work. Be aware your rota is a good indication of your working pattern however, flexi-days may be moved by Capacity Planning or annual leave may not have been approved or booked in. If you are ever unsure contact a TM for conformation
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Communication
• All communication must be done on company mobile phones only. Should your company mobile phone stop working it is your responsibility to report it to your Team Manager (or covering).
• You must keep all memos or briefs in iBook’s on your iPad
• All H&S and Training Manuals must be also kept on your iPad
• All of the aforementioned Briefs/ Manuals can be found on iKnow2 should your iPad reset or is replaced
• All Team Manager requests must be responded to on time
• You are expected to read any emails that are sent to you as this is a means of passing on very important information, if a response is required then do so on time
• No customer information should be sent via Telegram as this is a breach of Sky’s Data Protection Policy (job number only). If you need to send screenshot of job details please do this via email.
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Vehicle, Tools & Equipment
▪ You are responsible for the vehicle and contents, this includes servicing and MOTs
▪ Drills must be kept in the case supplied
▪ Mobile phones and iPads must not be left in the vehicle unattended
▪ Any damage or misuse caused by you may result in a recharge up to £500
▪ All vehicle accidents and damage must be reported to UTL Fleet Dept immediately and a reference number gained, this should then be reported to your Team Manager
▪ You must check the vehicle every day to ensure it is roadworthy and safe for you to drive
⭕️ Check your tyres every day, if you have any doubt, get a professional to check immediately
⭕️ Tyres may need to be ordered, ensure you allow time for this when planning your visit
▪ All ladders must be secured using the correct straps or clamps and locked on
▪ The vehicle must be cleaned on a regular basis. Dirty vehicles may result in you being charged for cleaning
▪ The inside of your van must be clean and tidy. All equipment should be stowed correctly with rubbish cleared on a regular basis. No stock is to be kept in the cab area
▪️ No smoking in vehicles (this includes ecigs and vaping)
▪ You must get your van serviced on time and ensure the service manual is completed (18k miles Caddy, 25k miles Transporter & 20k or annually (whichever comes first) Transit)
▪️Ensure that the petrol station accepts the relevant fuel card before filling up. Failure to do so may result in you incurring the cost or should you not have the funds at the time, being recharged for the cost of the fuel
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Health, Safety & Wellbeing
▪ Unannounced visits will occur on a regular basis and by any TM or RM
▪ Lunch break or short breaks throughout the day are advised. Taking on sustenance is vital for maintaining focus and keeping up energy levels
▪ You must escalate the following jobs to your TM/ covering TM via the Telegram thread prior to starting a job giving an estimated time and contact again when down.
⭕️Flat roof work
⭕️Attic/Loft work
⭕️Sloping roof, flat roof less than 2m working
⭕️All roof work
⭕️Corner working
⭕️Strapping the ladder to the dish bracket or any other fixed feature - pictures must also be provided
▪ You must provide details of exactly what equipment you intend to use
▪ Wait for a reply before starting any of the aforementioned work (this may be just a thumbs up)
▪️ Escalate anything out of the norm to your TM/ covering TM
▪ Hard hat must be worn for all external work
▪ Manual handling gloves must be worn when using equipment
▪ All H&S procedures apply
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Compliance & Quality
▪ STB compliance, like for like swaps must be carried out, STBs to be scanned in and out.
▪ All stock is to be scanned at lock box when collecting
▪ Non-compliance will need to be emailed to your TM/ covering TM, failure to complete this may result in subsequent action
▪ Data Logging must be completed on all jobs and attached to the open job
▪ On all Sky Q Installations the Install Journey on iknow2 must be followed
▪ A WiFi test is to be carried out and the Chrome app must be used to ensure a good mesh
▪ All cancellations are to be discussed with your TM/ covering TM. Any suspected DAT/SAT work must be discussed with available SEs or TM
▪ FS App must always be an accurate reflection of your current working day with all times adding up (ie start time, on route, onsite, job completion, and finish time)
▪️ All cables are to have compression type f-connections on at both STB and dish ends. If this is not possible this should be escalated to your TM/ covering TM
▪️ All cable entry points are to be sealed externally and finished with a gromit internally
▪️ Should you happen to cause any damage to customers property or belongings whilst on site you must inform the customer and your TM/ covering TM
▪️ Be sure to walk through the job both before and after with the customer
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Branding
▪️ You are a representative of Sky. You are expected to be professional at all times this includes when driving
▪ Swearing or aggression will not be tolerated, towards either customers or other employees
▪ Dirty or marked uniform is not acceptable. You may be recharged for silicon damaged uniform
▪️ Smoking (including ecigs and vaping) is not acceptable whilst at a customers property
▪️ Be mindful of social media activity members of the public may see any posts and link them to the business
Declaration I have read and understand the aforementioned expectations and procedures which have also been explained to me by my Team Manager I understand that failure to be complaint with the aforementioned expectations and procedures may result in further action being taken. If I’m unsure about any part of the aforementioned expectations and procedures I will contact my Team Manager
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Engineer
