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Team Member Training Checklist
Team Member Training Checklist
Northlake Festival FSU

Team Member Training Checklist

This checklist is intended for new hires. By fully completing this checklist new hires will be considered out of training and regular staff members able to execute all core service positions.

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Free Team Member Training Checklist Checklist

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Title Page

  • Team Member Name

  • Preferred Name

  • Birth Date

  • Clock In Number

  • Start Date

  • FOH Age Restrictions

    14-15 Years Old:
    May only work 3 hours on a school day.
    May work up to 8 hours on a non-school day.
    May work up to 40 hours on a non school week (Holiday).
    May only work between the hours of 7AM-7PM.
    May not use the the following machines: Ice Dream Machine, Oven, Trash Compactor, Cardboard Baler

    16 Years Old:
    No hours restrictions.
    May not use the following machines: Trash Compactor, Cardboard Baler

    17+ Years Old:
    No Restrictions

Drinks

  • Trained On

  • Trained By

  • Bump/Recall Drinks Screen

  • How Much Ice to Put in Drinks

  • Proper Use of Cups/Lids

  • Know All Drink Tabs and Labels

  • Cleans Drinks Before Serving

  • Knows when to use cup carriers

  • Brewing Coffee

  • Serving Coffee (To Include Cream & Sweetener Options)

  • Iced Coffee (Original/Vanilla)

  • Mocha Cold Brew Coffee

  • Making Strawberry Lemonade (Local Item Drink)

  • Milkshakes (Vanilla/Chocolate/Strawberry/Cookies N Cream/Seasonal)

  • Frosted Beverages (Lemonade/Strawberry Lemonade/Coffee/Sunrise/Seasonal)

  • Dessert Toppings

  • Ice Cream Cup/Cone

  • Bag of Ice

  • Catering Beverages (Gallons/Box Coffee)

  • Works with a Sense of Urgency

  • Overall Position Competency

  • Drinks Notes

Front Counter Register

  • Trained On

  • Trained By

  • Welcomes Guest to Chick-fil-A

  • Appropriate Body Language

  • Smiles

  • Speaks Clearly and Enthusiastically

  • Uses Appropriate Language of Hospitality

  • Attentive to Guest's Needs

  • Offers Fond Farewell

  • Working Knowledge of POS Menu

  • Ask for Condiments

  • Repeats all Orders

  • Records Appropriate Clothing Descriptions with Guest Name or Table Marker with Guest Name

  • Use of Red Flag and Comments

  • Use of Chick-fil-A App (Redeem Points/Scan for Rewards)

  • Knows How to Cancel Items

  • Recall Mobile Orders

  • Use of Local Items Menu

  • Understands 2nd mile service

  • Issuing a Gift Card

  • Check Gift Card Balance

  • Knows How to Pull Nutrition/Allergen Info

  • Makes Their Own Drinks

  • Keeps Work Station Clean/Stocked

  • Assists with Drink Making for Mobile Orders

  • Assists with Dining Room Checks

  • Front Counter Notes

iPad Order Taking/Headset

  • Trained On

  • Trained By

  • Below 30 Degrees: Team Members should be rotated every 20 minutes
    30-45 Degrees: Team Members should be rotated every 30-60 minutes
    45-80 Degrees: No Rotation requirement
    80-90 Degrees: Team Members should be rotated every 60 minutes
    95 Degrees or Above: Team Members should be rotated every 30 minutes

  • Signing In/Out of iPad

  • Wears Hi-Vis Vest

  • Uses a Provided Script:

    “Welcome to Chick-fil-A! My name is _______, do you have a mobile order or will you be placing an order today? ….May I please have the name for your order?” **Take their order**

    **Repeat their order** “Would you like any sauce or condiments for your order? Will that complete your order for today?”

    “Did you have a Chick-fil-A App you would like to scan?” **Take or input payment type**

    “You are going to follow after _____ car, it’ll be our pleasure to serve you at the window (or direct to the cash cart). Thank you Guest Name, Have a Great Day!”

  • Warm Welcome

  • Language of Hospitality

  • Speaks Clearly and Enthusiastically

  • Makes Eye Contact and Shares a Smile

  • Records Guest Name

  • Record Car Descriptions (Color/Make/Model)

  • Appropriate Body Language

  • Uses Guest Name Throughout Transaction

  • Communicates Upcharges to Guests

  • Recall Drive Thru Mobile Orders

  • Ask for Condiments

  • Asks Guest if They Have an App They Would Like to Scan

  • Repeats All Orders (Including Mobile Orders)

  • Knows How to Input Payment Type (Cash Denomination)

  • Knowledge of Local Items Page

  • Walks Cars Forward

  • Communicates When Storing an Order

  • Knows How to Store Orders in Order

  • Able to Direct Cars to Window/Cash Cart

  • Use of Same Car Function (Max of 2 Orders per Car)

  • How to Send Messages Inside

  • Clearly Communicates with Fellow Team Members

  • Knows Not to Leave Station without a Replacement

  • Knows When to Switch Lanes

  • Knows Where to Stop Taking Orders

  • Knows Weather/Rotation Protocols

  • Knows How to Use Headset

  • Knows How to Greet Guests on Headset

  • iPad/Headset Notes

Order Modifications and Local Items

  • Knows How to Modify Salads

  • Knows How to Add Extra Chicken on Salads

  • Knows How to Enter a Salad w/ Chicken Separate

  • Knows How to Add Extra Fruit to Salads/Sides

  • Knows How to Ring Up a Special Fruit Cup

  • Knows How to Enter Special Mac Instructions

  • Knows How to Enter Special Wraps

  • Knows How to Ring up a Veggie Wrap Meal

  • Knows How to Change a Bun for Sandwiches

  • Knows How to Ring Up Buns a la Carte

  • Knows How to Sub for a Strawberry Lemonade

  • Knows How to Sub Kid's Meal Sandwiches

  • Knows How to Upgrade Kid's Meal Fries

  • Knows How to Ring in Split Drinks

  • Knows How to Add Extra Toppings to Shakes

  • Knows How to Ring in a Frosted Soda/Beverage

  • Knows How to Add Extra Syrup for Iced Coffee

  • Knows How to Ring in a Senior Drink

  • Knows How to Upgrade Hashbrowns

  • Knows How to Mark Well Done Breakfast Items

  • Knows How to Enter Special Burritos/Bowls

  • Knows How to Enter Folded or Scrambled Eggs

  • Knows How to Sub Bun on Biscuits

Serving

  • Welcomes Guests to Chick-fil-A

  • Speaks Clearly and Enthusiastically

  • Uses Language of Hospitality

  • Understands Table Marker System

  • Understands Mobile Dine In Table Numbering System

  • Understands Name and Clothing Descriptor System (Carry Out)

  • Removes Table Markers from Tables

  • Removes Identifier Stickers from Trays

  • Does Not Shout Names of Orders

  • Attentive to Guests Needs

  • Offers Fond Farewell

  • Able to Read KPS Monitors (Mobile Drinks)

  • Assists with Mobile Drinks

  • Keeps Workstation Clean and Organized

  • Assists with Dining Room Cleanliness

  • Helps Wipe and Line Trays

  • Helps Stock Bagging and Front Counter

  • Serving Notes

Outside Passing

  • Wears Hi-Vis Vest

  • Able to Set Up Meal Delivery Zone

  • Remains Customer Facing

  • Appropriate Body Language

  • Uses Language of Hospitality

  • Makes Eye Contact and Shares a Smile

  • Speaks Clearly and Enthusiastically

  • Offers Fond Farewell

  • Works with Urgency

  • Pulls Cars Down

  • Able to Read Bag Identifier Sticker

  • Knows How to Read DT Window Screen

  • Knows How to Setup Bags with Drinks

  • Knows How to Collect Cash Payment

  • Uses Guests Name when Serving

  • Encourages Guests to Check Their Bags

  • Attentive to Customer Needs

  • Understands When and How to Park Cars

  • Knows What to Do When Guests Are Missing Items

  • Can Help Direct Traffic

  • Able to Break Down Meal Delivery Zone

  • Restocks Outside Condiment Stand

  • Outside Passing Notes

Expediting

  • Understands Hairnet and Glove Protocol

  • Able to Work Print N Prep Label Maker

  • Knows When to Get a New Label

  • Refill Lemonade/Tea/Cold Brew

  • Restock Drive Thru Wall

  • Knows Where to Get Receipt and Sticky Paper

  • Restock Condiments/Salad Toppers/ Dressings

  • Restock Utensils

  • Restock Salads

  • Restock Cold Sides

  • Restock Dessert Tubes/Oreo Pieces/Chocolate Syrup

  • Refill Ice Dream Machine

  • Refill Shake Base Dispenser

  • Cut/Stock Lemons Slices

  • Restock Whipped Cream/Cherries

  • Restock Syrups

  • Bake Cookies/Brownies

  • Wrap Cookies/Brownies

  • Restock Cups/Lids/Straws

  • Restock Ice

  • Restock Bottle Beverages

  • Restock Gallon Jugs/Lids

  • Knows How to Do a Parking Lot Check

  • Knows How to Do a Bathroom Check

  • Knows Where to Get Extra Bathroom Supplies

  • Knows How and When to Take Out Trash

  • Knows What Color Mops, Squeegees, and Brushes to Use

  • Break Down Boxes

  • Compact Cardboard or Where to Store if too Young

  • Compact Trash or Where to Store if too Young

  • Brew Coffee

  • Restock Condiment Stands

  • Cleans Up After Themselves

  • Works with a Sense of Urgency

  • Expediting Notes

Team Member Training Checklist
Northlake Festival FSU

Team Member Training Checklist

This checklist is intended for new hires. By fully completing this checklist new hires will be considered out of training and regular staff members able to execute all core service positions.

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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