Title Page
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Preferred Name
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Age
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Clock In Number
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FOH Age Restrictions
14-15 Years Old:
May only work 3 hours on a school day.
May work up to 8 hours on a non-school day.
May work up to 40 hours on a non school week (Holiday).
May only work between the hours of 7AM-7PM.
May not use the the following machines: Ice Dream Machine, Oven, Trash Compactor, Cardboard Baler
16-17 Years Old:
No hours restrictions.
May not use the following machines: Oven, Trash Compactor, Cardboard Baler
18+ Years Old:
No Restrictions
Drinks
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Trained On
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Trained By
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Know All Drink Tabs and Labels
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Proper Use of Cups/Lids
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How Much Ice to Put in Drinks
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Bump/Recall Drinks Screen
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Cleans Drinks Before Serving
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Making Strawberry Lemonade (Local Item Drink)
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Brewing Coffee
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Serving Coffee (To Include Cream & Sweetener Options)
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Iced Coffee (Original/Vanilla)
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Mocha Cold Brew Coffee
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Milkshakes (Vanilla/Chocolate/Strawberry/Cookies N Cream/Seasonal)
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Frosted Beverages (Lemonade/Strawberry Lemonade/Coffee/Sunrise/Seasonal)
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Dessert Toppings
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Ice Cream Cup/Cone
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Bag of Ice
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Catering Beverages (Gallons/Box Coffee)
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Works with a Sense of Urgency
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Drinks Notes
Front Counter Register
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Trained On
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Trained By
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Working Knowledge of POS Menu
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Use of Local Items Menu
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Use of Red Flag and Comments
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Recall Mobile Orders
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Use of Chick-fil-A App (Redeem Points/Scan for Rewards)
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Check Gift Card Balance
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Issuing a Gift Card
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Welcomes Guest to Chick-fil-A
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Appropriate Body Language
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Smiles
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Uses Appropriate Language of Hospitality
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Speaks Clearly and Enthusiastically
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Uses Script
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Ask for Condiments
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Repeats all Orders
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Knows How to Cancel Items
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Knows How to Pull Nutrition/Allergen Info
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Records Appropriate Clothing Descriptions with Guest Name or Table Marker with Guest Name
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Makes Their Own Drinks
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Offers Fond Farewell
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Attentive to Guest's Needs
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Keeps Work Station Clean/Stocked
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Assists with Drink Making for Mobile Orders
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Assists with Dining Room Checks
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Front Counter Notes
iPad Order Taking/Headset
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Trained On
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Trained By
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Signing In/Out of iPad
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Wears Hi-Vis Vest
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Recall Drive Thru Mobile Orders
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Uses Provided Script
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Warm Welcome
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Records Guest Name
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Appropriate Body Language
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Language of Hospitality
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Makes Eye Contact and Shares a Smile
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Speaks Clearly and Enthusiastically
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Uses Guest Name Throughout Transaction
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Ask for Condiments
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Knowledge of Local Items Page
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Use of Bag Separate Function
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Communicates Upcharges to Guests
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Use of Same Car Function (Max of 2 Orders per Car)
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Asks Guest if They Have an App They Would Like to Scan
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Repeats All Orders (Including Mobile Orders)
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Record Car Descriptions (Color/Make/Model)
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Inputing Cash Payments
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Walks Cars Forward
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Knows How to Store Orders in Order
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Able to Direct Cars to Window/Cash Cart
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Stores Cars Loudly & in Order
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Clearly Communicates with Fellow Team Members
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Knows When to Switch Lanes
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Understand When to Store Out of Order
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Understands When to Stop Taking Orders
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Knows Weather/Rotation Protocols
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How to Send Messages Inside
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Knows Not to Leave Station without a Replacement
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Knows How to Use Headset
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iPad/Headset Notes
Serving
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Welcomes Guests to Chick-fil-A
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Speaks Clearly and Enthusiastically
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Uses Language of Hospitality
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Understands Table Marker System
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Understands Mobile Dine In Table Numbering System
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Understands Name and Clothing Descriptor System (Carry Out)
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Removes Table Markers from Tables
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Removes Identifier Stickers from Trays
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Does not Cow Call Carry Out Orders
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Attentive to Guests Needs
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Offers Fond Farewell
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Able to Read KPS Monitors (Mobile Drinks)
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Assists with Mobile Drinks
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Keeps Workstation Clean and Organized
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Assists with Dining Room Cleanliness
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Helps Stock Bagging and Front Counter
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Serving Notes
Outside Passing
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Wears Hi-Vis Vest
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Able to Set Up Meal Delivery Zone
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Remains Customer Facing
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Appropriate Body Language
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Uses Language of Hospitality
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Makes Eye Contact and Shares a Smile
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Speaks Clearly and Enthusiastically
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Works with Urgency
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Pulls Cars Down
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Able to Read Bag Identifier Sticker
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Knows How to Collect Cash Payment
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Uses Guests Name when Serving
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Encourages Guests to Check Their Bags
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Offers Fond Farewell
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Attentive to Customer Needs
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Understands When and How to Park Cars
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Can Help Direct Traffic
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Able to Break Down Meal Delivery Zone
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Restocks Outside Condiment Stand
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Outside Passing Notes
Expediting
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Understands Hairnet and Glove Protocol
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Able to Work Print N Prep Label Maker
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Refill Lemonade/Tea/Cold Brew
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Restock Drive Thru Wall
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Restock Dessert Tubes/Oreo Pieces/Chocolate Syrup
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Bake Cookies/Brownies
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Assemble Cookies/Brownies
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Refill Ice Dream Machine
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Refill Shake Base Dispenser
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Cut/Stock Lemons Slices
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Restock Whipped Cream/Cherries
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Restock Syrups
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Restock Cups/Lids/Straws
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Restock Ice
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Restock Gallon Jugs/Lids
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Restock Utensils
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Restock Condiments/Salad Toppers/ Dressings
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Restock Salads
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Restock Cold Sides
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Break Down Boxes
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Compact Cardboard or Where to Store if too Young
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Compact Trash or Where to Store if too Young
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Brew Coffee
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Restock Condiment Stands
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Cleans Up After Themselves
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Works with a Sense of Urgency
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Expediting Notes
