Team Support one to one

Completion of previous next steps achieved

I deliver I don't queue <br>I ensure resource required covered , overtime filled<br>I co-ordinate resource to ensure customers don't queue<br>I report / chase faulty equipment until resolved<br>I send people to shop floor to support when I can<br>I support rumble

Communication<br>I communicate with colleague team supports, complete detailed handovers <br>I keep my team informed on any business updates that affect them

Training / legal training<br>All operational and legal training completed with my team<br>All training record cards completed and signed off correctly<br>All legal refreshers completed <br>I am fully trained and validated to the required level for my role, my role pack signed off by my manager and training record cards reflect this<br>I have a technical training plan for any outstanding training<br>My e learning is all complete and up to date<br><br>

Standards<br>I set up the front end each day ensuring each till has what's needed for the day<br>I score the area based on superscores and put next steps in place to ensure I achieve 10/10 every day- quality, full, price, clean, service <br>I complete the safe and legal record with effective next steps if any reds<br>I complete till checks at start and end of day<br>Waste is regularly returned to areas and not allowed to build up on tills<br>Standards of dress are maintained, uniform ordered where needed

Absences<br>I complete welcome back meetings and update the absence log with the duty manager<br>I communicate any absences with my team manager, and plan to resolve

Service<br>I use the customer viewpoint app, communicate results to my team<br>I use the inform app to save time for customers at the checkout and reduce dept key entries<br>I know how the store is performing on customer service, customers recommend and brand guarantee<br>I feedback any pricing issues to duty manager and CSD<br>I celebrate success through values awards with my colleagues<br>I achieve at least one wow comment a period<br>I observe service all the time and coach my team where needed, service health checks completed

Health and safety<br>I ensure the checkout areas are clean and tidy and safe for customers and colleagues<br>I follow health and safety guidelines all the time and feedback to my manager where practises are compromised <br>

Fun at work / community<br>I participate in all fun at work activities and encourage my team to do the same<br>I look for opportunities to get envolved in our local community<br>

PDP<br>I have a behavioural PDP which develops my leadership skills

Colleague what matters to you results<br>I know any issues my team have and communicate with my team manager<br>I ensure I deal with any underperformers with my team managers help<br>I issue let's talk discussions where needed, and understand how I can manage my team<br>I know what my dept what matters to you plan is to improve colleague viewpoint results, top 3 priorities to improve I recommend to work and shop<br>

Shrink<br>I ensure all detaggers locked when tills unmanned<br>I ensure till 4 always manned<br>I am always a presence at the front end ensuring self serve manned all the time too<br>I know the top three loss lines for the store and my dept<br>I keep my eyes open and report any issues to duty manager <br>Gates are closed when when not manned<br>Keys are kept securely and signed for all the time<br>