Information
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Document No.
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Conducted on
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Prepared by
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Personnel
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please email to all morning briefing team on the follow morning
audit
Hotel Main Entrance
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Hotel exterior<br><br>Car park is properly organized<br>Drive-way clean and well presented <br>Exterior signage and all lighting working<br>Water figures are on and surrounding is clean<br>Plants looking fresh and well maintained<br>Loading deck music available <br>Doorman present and well presenting
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Lobby<br>Welcome drink area clean and tidy<br>All luggage trolleys polished<br>Lights working properly<br>Lobby cool & fresh<br>Welcome sensory感官礼遇:white tea scent白茶香/music音乐/botanical绿植<br>Cleanliness & Condition干净和状态:flooring地面/walls墙面/doors门/ceiling天花<br><br>
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Associate员工<br><br>Friendly,Attentive, address guest by name<br>On brand grooming and uniform制服干净整洁,仪容仪表符合品牌标准
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Luggage store room <br><br>Are all areas clean and in order? Locked at all times? All luggage are recorded and tagged?
Public Area
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Public rest rooms are clean and has fresh smell<br><br>
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All lights are working
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All information displayed on LCD screen are correct<br>
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Shopping mall entrance opens/closes on time
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B3 entrance clean and tidy
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Any cleanliness / condition defect?
Front Office
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The Welcome Observation<br>SPG membership is recognized and benefits are delivered/enrollment offered to non members<br>Departure date&room type confirmed<br>Departure time asked<br>ID/passport scanned <br>Collect method of payment/confirm rate(written room number on the key packet instead of say it loud)<br>Key provided in proper key packet<br><br>
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The Farewell Observation<br><br>Inquire about stay and take responsibility for any additional request or issues<br>Verify charges&payment before issuing final invoice<br>Confirm UNICEF donation<br>Thank for staying&invitation to return<br>Offer to assistant with transition to what is next
Seasonal Taste / Open Kitchen
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Arrival Experience<br>Greeting, Lighting, Scent, Music
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Quality of Buffet<br>Clean and tidy, all food are well displayed with label
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Department Head is present部门负责人是否在场<br><br>All associates well grooming
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming
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Any cleanliness / condition defect?
Five Senses Chinese Restaurant
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Department Head is present部门负责人是否在场<br>
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Delivery of products(Timing, Quality, Temperature, Taste)
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Toilet clean?<br>
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Any cleanliness / condition defect?
Grange Grill
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Toilet clean?<br>
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Department Head is present部门负责人是否在场<br>
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Delivery of products(Timing, Quality, Temperature, Taste)
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Any cleanliness / condition defect?
Exchange Bar
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Delivery of products(Timing, Quality, Temperature, Taste)
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Department Head is present部门负责人是否在场<br>
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Any cleanliness / condition defect?
Daily Treats
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Any cleanliness / condition defect?
In Room Dining
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The way of taking order<br>Associate greeting by guest name<br>Associate take order with attentive approach and repeating the order<br>Associate conclude order by advising delivery time<br>
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Delivery of order<br>Identify by department name through door viewer<br>Quality of products - Timing, Temperature, Presentation and Taste<br>Offering of dining option-desk or trolley<br>Presentation of bill - folder with hotel pen and comment card<br>Bid "enjoying dining" and farewell/ advising of collection
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Any recovery if delivery time unmet ?
Westin Executive Club
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Quality of Buffet<br>Clean and tidy, all food are well displayed with label
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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All meeting rooms are in good condition
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Restroom clean?<br>
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Any cleanliness / condition defect?
Banquet & Function Rooms
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LCD signage providing accurate information <br>Temperature is cool and fresh
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Awareness of departure time and farewell
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Restroom clean?<br>
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Store rooms and pantry are closed<br><br>
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Any cleanliness / condition defect?
Business Center
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Newspaper and magazines are updated<br><br>
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Any cleanliness / condition defect?
Guest Elevator inspection
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Any cleanliness / condition defect?
Westin Workout Fitness Studio
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Temperature is comfortable
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Waterfall is clean and functioning
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Any cleanliness / condition defect?
Swimming Pool & Pool Bar
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Lighting level adequate and no burnt out bulbs
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Changing room is clean and tidy
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Life Saving Equipment clean and well presented
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Any cleanliness / condition defect?
Heavenly SPA
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Arrival Experience<br>Greeting, Lighting, Scent, Music<br><br>
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Staff 员工<br><br>Attentiveness through out the service, anticipate and prompt response <br>On brand uniform and grooming<br>
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Treatment room are clean and tidy
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Changing room are clean & tidy
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Any cleanliness / condition defect?
Back of House
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Lighting setting(energy saving)?
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The air condition setting(energy saving)?
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All electrical equipment in good working condition and energy saving setting 所有电气设备是否处于安全节能状态
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All office door locked after operation?
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Any cleanliness / condition defect?
Staff Canteen
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Food quality and quantity
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Any cleanliness / condition defect?
Locker
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Cabinet locked /Safety
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Any cleanliness / condition defect?
Heavenly Dormitory
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Bed linens clean and tidy
FCC & Staff Entrance
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Security present with on brand uniform and grooming
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All monitors are working<br>Any condition / facility defect?
Garbage Room
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B4 exit to garbage room is closed<br>Outside garbage room is clean and tidy.<br>Any condition defect?
Laundry Room
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Laundry room is clean and tidy<br>Laundry room is locked after operation
EHC Inspection
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Please check at lest one venue about food temperature record<br>Ask associate to show you how the temperature was taken.<br>Is the temperature same as the record?<br>Any explanation for temperature variance?
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Is the chef using the correct color of chopping board?
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Are all opened food / beverage labeled in the fridge?
Guest Room Inspection
Room No. & Room Type
A. Room Door
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Door /Room No. /Fire Escape Instruction <br>Double lock work<br>Evacuation plan<br>MAGC, BBK menu in place<br>Electronic DND sign working<br>
B. Closet
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Closet <br>Luggage shelf<br>Umbrella & on brand tag<br>Iron & board<br>2 pairs of slippers<br>Safe box functioning<br>1 laundry bag & 2 laundry list<br>1 heavenly bathrobe with logo on the left sleeve & on brand tag<br>6 wooden hanger+ 4 wooden hanger with clip<br>Sewing kit<br>Shoeshine mitt<br>Electronic torch<br><br>
C. Refreshment center
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Coffee plunger *1<br>Coffee bag*2<br>Paper napkin*2<br>Black tea bag *2, other tea bag *2<br>Stirrer*2, straw*2<br>Coffee cup*2, teaspoon*2, coaster*2<br>Brown sugar*2, white sugar*2, equal sugar*4<br>Kettle *1<br>Water glass*2, alcohol glass*2<br>Opener*1 <br><br>
D. TV & Mini Bar
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Check 3 program channels randomly base on the channel list
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Mini Bar<br>Check items expire date or any item missed
E. Work Station
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Lamp/ Cordless telephone is working<br>Telephone Bill List/ Internet cable/ Service Directory/ IRD Menu is clean<br>Guest envelop*4, Letter head*4<br>Recycle bin*1, Non recycle bin*1<br><br>
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Curtain & Sheers/ Window<br>Cleanness& Condition
F. Heavenly Bed
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Telephone / Clock / UNICEF introduction<br>Lighting controller is working<br>Heavenly bed elements are in brand<br>
G. Bath Room
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Heavenly bath amenity set *1, soap *1<br>Hair drier*1<br>Tissue box *1<br>Bottle water *2<br>Dental kit*2, shaving kit*1, comb *1, bath salt *1<br>Shower cap*1, vanity pack*1, bath towel *2, bath mat*1<br>Wash cloth *2, hand towel *2, heavenly bathrobe *1<br>
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Toilet<br>Roll paper *2, sanitary bag *1
H. Overall Condition/ Cleanliness
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Any defect need to be followed up?