Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Personnel
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Is resource planned for tills each hour?
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Is the till point clean, tidy and ready to trade?
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Is the employee signed on using their own id?
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Does the advisor greet the customer? Say goodbye to the customer?
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Advisor takes item from conveyor with right hand and scans item with their left?
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Are security tags and hangers removed from the product?
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Offer to pack bags? Items folded and packed with care?
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Payment processed correctly? Reciept provided?
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Is notice me showcased? Where a queue arises are further tills opened?
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Does the advisor hi-light CSAT (if printed)? Does the advisor hi-light voucher (if printed)?
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Are any tills out of order? If so, are they logged?
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Do all advisors process vouchers and coupons correctly?
