Service Walkround

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Perth Service Audit

• Did you see the 4ft rule being applied when you walked the customer journey - eye contact, acknowledged and approached?

  Yes

  No

  N/A

• Till queues across the store - are they being managed by a till coordinator and is the tilling SOP being followed?

  Yes

  No

  N/A

• Sample till point conversations - did you hear "give me 5"? Did the assistant write their name on the CSAT slip?

  Yes

  No

  N/A

• Did you hear the 'every till every time' message at the till banks and was there any up-selling involved in the transaction?

  Yes

  No

  N/A

• Customer toilets - are they clean and to an acceptable standard? Have they been checked hourly?

  Yes

  No

  N/A

• Are customer baskets and trollies available at both entrances to the store and across all BUs?

  Yes

  No

  N/A

• Are all iPads visible on the floor and are they being actively used?

  Yes

  No

  N/A

• Is the cafe fully stocked and the tables clean? Is someone monitoring the queue?

  Yes

  No

  N/A

• Is the ISB fully stocked and is a baker present? Is tasting available?

  Yes

  No

  N/A

• Are the fitting rooms appropriately manned? Is robust repro taking place?

  Yes

  No

  N/A

• Has PACK been demonstrated on your journey through the store?

  Yes

  No

  N/A

• Have you given feedback?

  Yes

  No

  N/A