Metro Shift Leaders

• Team leader

• Conducted on

  Date

• Conducted by

• Standards of dress

  Yes

  No

  N/A

• Service Checks

  Yes

  No

  N/A

• Customer viewpoint green and knows the score and feedback

  Yes

  No

  N/A

• Detailed morning walkrounds and score out of 10 with at least 30 next steps. Next steps completed in a timely fashion and passed onto next duty

  Green

  Amber

  Red

Sales based availability

• Shift leader knows current and last weeks score Leads replenishment team to improve score

• Duty logbook completed

  Yes

  No

  N/A

• Right for Nights Handovers

  Yes

  No

  N/A

• Keys Signed in and out

  Yes

  No

  N/A

• Staff Searches Completed

  Yes

  No

  N/A

• Waste signed off and checked and waste area cleared

  Yes

  No

  N/A

• Quality handovers given and received with communication in the logbook for all to see or on what's app group

  Yes

  No

  N/A

• Canteen Clean and Tidy and Vending Machines Full

  Yes

  No

  N/A

• Welcome backs completed

  Yes

  No

  N/A

• Incidents and accidents reported

  Yes

  No

  N/A

• Workplan

  Yes

  No

  N/A

Overall Rag

• Overall

  Green

  Amber

  Red

• Signature

  Sign

Result Page

• Signature below

• Add signature

  Sign