Training Champions

• Trainee Name

• Clock in #

• What type of learning style?

  Visual

  Practical

  Logical

  Verbal

• Start Date

  Date

Front Counter / Register

• Front Counter

  Ready to Go!

  In Training

• Register

  Ready to Go!

  In Training

• Register Training

  Done

• Trained by:

  Sign

• Front Counter 1st Shift

  Done

• Trained by:

  Sign

• Front Counter 2nd Shift

  Done

• Trained by:

  Sign

• Front Counter 3rd Shift

  Done

• Trained by:

  Sign

• Front Counter 4th Shift

  Done

• Trained by:

  Sign

• Front Counter 5th Shift

  Done

• Trained by:

  Sign

Dining Room

• Dining Room

  Ready to Go!

  In Training

• Dining Room 1st Shift

  Done

• Trained by:

  Sign

• Dining Room 2nd Shift

  Done

• Trained by:

  Sign

• Dining Room 3rd Shift

  Done

• Trained by:

  Sign

Drive Thru

• Drive Thru

  Ready to Go!

  In Training

• Window

  Done

• Trained by:

  Sign

• Headset

  Done

• Trained by:

  Sign

• Bagging

  Done

• Trained by:

  Sign

• Outside $$$

  Done

• Trained by:

  Sign

• iPOS

  Done

• Trained by:

  Sign

Kitchen

• Kitchen

  Ready to Go!

  In Training

• Kitchen 1st Shift

  Done

• Trained by:

  Sign

• Kitchen 2nd Shift

  Done

• Trained by:

  Sign

• Kitchen 3rd Shift

  Done

• Trained by:

  Sign

• Kitchen 4th Shift

  Done

• Trained by:

  Sign

• Kitchen 5th Shift

  Done

• Trained by:

  Sign

• Kitchen 6th Shift

  Done

• Trained by:

  Sign

• Kitchen 7th Shift

  Done

• Trained by:

  Sign

• Kitchen 8th Shift

  Done

• Trained by:

  Sign

Lean

• Lean

  Ready to Go!

  In Training

• Lean 1st Shift

  Done

• Trained by:

  Sign

• Lean 2nd Shift

  Done

• Trained by:

  Sign

• Lean 3rd Shift

  Done

• Trained by:

  Sign

• Lean 4th Shift

  Done

• Trained by:

  Sign

• Lean 5th Shift

  Done

• Trained by:

  Sign

• Lean 6th Shift

  Done

• Trained by:

  Sign

• Lean 7th Shift

  Done

• Trained by:

  Sign

• Lean 8th Shift

  Done

• Trained by:

  Sign

Pre-Prep

• Pre-Prep

  Ready to Go!

  In Training

• Pre-Prep 1st Shift

  Done

• Trained by:

  Sign

• Pre-Prep 2nd Shift

  Done

• Trained by:

  Sign

When Trainee Arrives

• Ready to Go!

  In Training

• Lockers - Personal Items in the Back

  Done

• Cell phones are for Managers Only. No cell phones in pockets. This is a write up offense.

  Done

• Does the Trainee know how to clock in?

  Yes

  No

• Clock in before Training

• Introduce trainee to as many people as possible.

Proper Uniform

• Ready to Go!

  In Training

• Non Slip Shoes or Shoes for Crews

  Done

• Black Socks Only (No Colors)

  Done

• Guys

  Off

  On

• Only Black Undershirts or No Show V-Necks

  Done

• Clean Shaven at all times

  Done

• Appropriate Hair off collar and tasteful

  Done

• Girls

  Off

  On

• Natural Color Hair

  Done

• Jewelry:<br>Earrings - Plain small earrings<br>Necklaces - Tucked into shirt<br>Rings - No gemstones<br>Watches - Not allowed in food prep areas <br>Bracelets/Wrist Bands - Not allowed

  Done

• No false finger nails

  Done

• Fingernail polish:<br>Solid Color<br>No Glitter or Metallic Colors

  Yes

  No

  N/A

Washing Hands

• Ready to Go!

  In Training

When Do We Wash Hands?

• Upon Arrival

  Done

• After Handling Money

  Done

• After Break

  Done

• In Between Tasks

  Done

• After going to restroom

  Done

• After Touching Trash or Floors

  Done

• Before & After Wearing Gloves

  Done

• Touching Uniform, Face, Nose, Hair etc.

  Done

Practice Washing Hands

• Washing Hands
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_101496.pdf

Grand Tour

• Ready to Go!

  In Training

• Ice Machine

  Completed

  Begin

• Ice Buckets

  Done

• How to bridge/break the ice

  Done

• Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Prep Sink

  Completed

  Begin

• Produce Only!

• Filtered water vs. Unfiltered

  Done

• Dish Sink

  Completed

  Begin

• Wash, Rinse Sanitize

  Done

• Never place knives in the sink

  Done

• Raw Chicken - Yellow

  Done

• Always put raw chicken dishes under the sink.

  Done

• Tea Brewers

  Completed

  Begin

• How to brew Tea
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100976.pdf

• Hang ladle on the tea to indicate no sugar

  Done

• Whisk up whirlpool of tea

  Done

• Chill in cooler

  Done

• Drying Racks

  Completed

  Begin

• Place dishes exactly the same each time. Refer to laminated chart to place dishes correctly.

  Done

• 8 oz Sauces

  Done

• Chemical Rack

  Completed

  Begin

• Sanitizer (Green)

  Done

• Sink Sanitizer (Red)

  Done

• Mop Sink

  Completed

  Begin

• Red - Outside

  Done

• Blue - Dining Room

  Done

• Yellow - Kitchen

  Done

• Trash Cart

  Completed

  Begin

• Break down all boxes

  Done

• Take trash out if needed

  Done

• Parking Lot

  Completed

  Begin

• Look for trash explain why it is important

  Done

• Outside Storage

  Done

• Dumpsters

  Completed

  Begin

• Right side is for trash

  Done

• Left side is for cardboard

  Done

• Make sure there is no trash outside on the sidewalk or cement

  Done

• Back Door & Buzzer

  Completed

  Begin

• Explain security and looking out the window

  Done

• Door Buzzer

  Done

• Employees when coming to work must always come through the front doors

  Done

• This is to keep calibrated on what the customer sees. We always want to focus on how they are perceiving us and the business.

• Employee Parking

  Done

• Park more than 3 spaces away from the store

• Freezer

  Completed

  Begin

• Show Panic Alarms

  Done

• Chicken

  Done

• Cookies

  Done

• Fries

  Done

• Cooler

  Completed

  Begin

• Show Panic Alarms

  Done

• Ice Dream

  Done

• Shake Base

  Done

• Bullets for milkshakes

  Done

• Do not throw these away!

• Chocolate milk, regular milk, apple juice, orange juice

  Done

• Lemonade Pulp

  Done

• Dressings

  Done

• Whipped Cream

  Done

• FIFO (First In First Out)

  Done

• Lemonade (Regular vs. Diet)

  Completed

  Begin

• Show how to make Lemonade
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100149.pdf

• Coffee Rack

  Completed

  Begin

• Hot and Iced Coffee

  Done

• Regular Coffee - Silver Bags

  Done

• Decaf Coffee - Gold Bags

  Done

• Prep Area

  Completed

  Begin

• Day Dot Stickers

  Done

• Explain Kanban System

  Done

• Dry Stock

  Completed

  Begin

• Importance of organization

  Done

• Don't leave empty or almost empty boxes

• Explain Cup Location and Sizes

  Done

• Ketchup/Mayo/Sauces

  Done

• Soda Bibs

  Done

• Napkins

  Done

• Explain Bag Sizes

  Done

• Apple Sauce

  Done

• Office

  Completed

  Begin

• Request off book

  Done

• Requests need to be in by Tuesday at 4

  Done

• Fires

  Completed

  Begin

• Red Fire Extinguishers (Class A)

  Done

• Non-Oil & Regular Combustibles

• Silver Fire Extinguisher (Class K)

  Done

• Oil/fat/grease Fires

• ANSUL System (Wet Chemical Fire Suppresion)

  Done

• Henny Penny Fires (Emergency Only)

  Done

• Shut down store for the day

  Done

• Hand Wash Sinks

  Completed

  Begin

• Only use for Hands (Nothing Else!)

  Done

• Thaw Cabinets

  Done

• Breading Table

  Completed

  Begin

• Yellow = Raw Chicken

  Done

• Those people have leprosy - Don't touch them or anything yellow.

• Hennies

  Done

• Boards

  Completed

  Begin

• Coolers

  Done

• Explain Kanbans Completely

  Done

• Swinging Door

  Completed

  Begin

• OE Scores

  Done

• What is OE?

  Done

• Front Counter

  Completed

  Begin

• Layout Sheet

  Done

• Coffee

  Completed

  Begin

• How to make Coffee
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_128885.pdf

• New Thrive Coffee<br>Hold Time is Only 1 Hour

  Done

• Pre-Heat Coffee Server

  Done

• Drain water

  Done

• Brew Coffee

  Done

• Bleed out 2 oz to get rid of water

  Done

• Drive thru

  Completed

  Begin

• Positions

  Done

• Shake base

  Done

• Ice Dream Machine

  Done

• Security

  Completed

  Begin

• Never open the doors before opening or after closing

  Done

• Explain and show all panic buttons

  Done

• In case of robbery

  Done

• Do as you are told, observe discreetly, use silent alarms only if safe

  Done

• DO NOT play the "hero"

  Done

• Lock doors then call the police

  Done

• Dining Room

  Done

• Condiment Counter and Storage

  Done

• High Chairs and Placemats<br>Make sure to wipe off and clean high chairs when you replace them.

  Done

• Hand Wipes near Playground

  Done

• Trash Cans and Cup Recycling

  Done

• Bathrooms and Cleaning Closet

  Done

• Straighten up bathroom whenever you go in

• Wet Floor Signs

  Done

• Straighten tables, chairs and booths

  Done

Register

• Register

  Ready to Go!

  In Training

• Does a leader know you will be in the office training?

  Yes

  No

• Communication is key. Go make sure leadership knows where you are.

• Sign into register in training mode

  Done

• Only sign into your register when told to do so

  Done

• Only use your register

  Done

• There might be times where you are asked to run a leadership drawer or when a person in leadership takes over your drawer for a short time. That is acceptable.

• You are responsible for your money. $200 in each drawer.

  Done

• Explain cashier accountability logs

Entrees/Meals

• Meals in Yellow

  Done

• Entrees in Blue

  Done

• Kids Meals in Red

  Done

• Salads in Green

  Done

• Fries

  Done

• Beverages

  Done

Sides

• Filets

  Done

• Side Salads

  Done

• Soups (Tortilla Seasonal)

  Done

• Apple Sauce

  Done

• Parfaits

  Done

• Fries

  Done

• Coleslaw/Chicken Salad

  Done

• Don't use the "small" button for slaw or chicken salad

Beverages

• Water

  Done

• Cup of ice

  Done

• 1/2 & 1/2 options (Tea/Lemonade)

  Done

• Beverages Condiments

  Done

Condiments

• Discuss all condiments

  Done

• Open comment button

  Done

• Make sure it is under the item being modified

• Red flag button

  Done

• Sauces/Salad Dressings

  Done

• Soup/Salad Condiments

  Done

Desserts

• Ice dream cups

  Done

• Ice dream cones

  Done

• Cookies

  Done

• Sundaes

  Done

• Milkshakes

  Done

• Iced Coffee

  Done

• Coffee

  Done

Premiums

• Gift Cards

  Done

• Show how to ring

  Done

• Kids toys

  Done

• Balance inquiry

  Done

• Misc Sale

  Done

Catering Pick-up (brief)

• Someone will help ring these up for now

• Small/Medium Trays - 1 Sauce

  Done

• Large Trays - 2 Sauces

  Done

Catering Delivery

• Do not touch this tab

Breakfast (if needed)

• Show each item on breakfast screen

Local Items

• Kids CFA Meal

  Done

• Kids meal substitutions

• Ring up with a kids drink

• Change milks and apple juice to kids size

• Mini Bread

  Done

• Large Hashbrowns

  Done

• Charge for 5+ sauces for 1 meal

  Done

Dine In or Carry Out

Descriptors

• Always ask for descriptors

  Done

• Can always put clothing descriptors in first. Helps speed up the order.

• Seated with kids teal shirt

  Done

• Red pants black hat

  Done

• Green t-shirt with glasses

  Done

Other Function

Manager Function

Promo Free

Cancel Item

Tender

• Register Functions

  Ready to Go!

  In Training

• How to change meals to large

  Done

• How to change a side

  Done

• Price in different sides

  Done

• Take off or add items to sandwich

  Done

• How to ring up meal with water

  Done

• Always ask "A bottle of water?"

Discounts

• Police/EMS/Firemen

  Done

• Coupons

  Done

• Explain receipts

• Kids ice dream instead of a toy

  Done

Order Flow

• The guest should never wait on you

  Done

• Order must be taken within 2 minutes

  Done

• Will you be dining in with us?

  Done

• Always find out first if it is dine in or carry out

• Suggestive Selling

  Done

• Suggestive selling needs to be done on every order

  Done

• 3 Exceptions to Suggestive Selling

• If there is a really long line and we need to speed up the orders

  Done

• The guest is a regular and knows what they want

  Done

• The guest seems to be in a hurry

  Done

• May I have a name with your order?

  Done

• Always get a name from the guest
  Only exception would be a single beverage or dessert

• Always get clothing descriptors

  Done

• Always. No matter if it is one person or a full dining room.

• Always choose the most distinct characteristics

  Done

• Always ask for sauces

  Done

• Explain how it slows the bagger down when sauces aren't given

• Confirm and repeat order

  Done

• Tender order

  Done

• Explain how to accept cash

  Done

• Explain how to accept card

  Done

• $50 or $100 checked by a leader

  Done

• Make drinks immediately

  Done

• Sweet Tea is a Full Cup of Ice

  Done

• All other drinks are half ice

  Done

• Try to learn how to make drinks with one hand while ringing up the order

  Done

• Give clear direction to the guest

  Done

• Have them seated if a high needs guest or if waiting on food

  Done

• Present food to guest by name

  Done

• During peak times this will be done by the Bagger or Runner

• Practice Orders

  Ready to Go!

  In Training

• Chick-fil-A Sandwich with Cheese<br>Extra Pickles<br>No Butter

  Wrong

  Shown

  Correct

• CFA Deluxe<br>Medium Diet Coke<br>Small Ice Dream with Strawberries

  Wrong

  Shown

  Correct

• Grilled Wrap with Spicy Dressing<br>Large Fruit<br>Medium Lemonade

  Wrong

  Shown

  Correct

• #2 with American Cheese and Diet Coke<br>Value Sized<br>With an 8 count nugget<br>Honey Mustard and Ranch

  Wrong

  Shown

  Correct

• #4 with Medium DR. Pepper<br>Large Fry<br>Polynesian sauce

  Wrong

  Shown

  Correct

• #7 Large Size<br>Fruit instead of Fry<br>Sweet Tea

  Wrong

  Shown

  Correct

• CFA Filet<br>Side of Pickles<br>Sprite

  Wrong

  Shown

  Correct

• Cobb Salad with Ranch<br>2 Large Sweet Teas light ice<br>2 4 piece kids meals with sprite and tea

  Wrong

  Shown

  Correct

• Market Salad with Niggets<br>Ranch and Berry Balsamic Dressing<br>Large Bowl of Soup

  Wrong

  Shown

  Correct

• #2 with Colby Jack with Coke Zero<br>Coleslaw instead of fries

  Wrong

  Shown

  Correct

• #1 with Vanilla Shake

  Wrong

  Shown

  Correct

• #7 Large Fruit instead of Fry<br>Request cup of water

  Wrong

  Shown

  Correct

• CFA Filet, well done<br>Large lemonade with no ice

  Wrong

  Shown

  Correct

• #5 12 count<br>Soup instead of Fry<br>With Coke

  Wrong

  Shown

  Correct

• 6 piece kids meal with Orange Juice, under 3 toy<br>Sm ice dream cup<br>2 piece kids meal with coke<br>Extra kids toy

  Wrong

  Shown

  Correct

• Kids sandwich meal without pickles<br>With Milk<br>Trade out toy for kids cone

  Wrong

  Shown

  Correct

• CFA Sandwich meal<br>Large Half and Half<br>(Make sure they verify half sweet and half unsweet

  Wrong

  Shown

  Correct

• #1 with Pepper jack Cheese<br>No Salt Fries<br>Diet DR Pepper

  Wrong

  Shown

  Correct

• Market Salad<br>What all comes on the salad?<br>Gallon of Lemonade

  Wrong

  Shown

  Correct

• 4 #1s all on multigrain buns<br>1 with extra pickles<br>1 with cheese<br>All with side salads with ranch instead of fries<br>Another side salad with ranch<br>3 bottles of water<br>1 with Cherry Coke

  Wrong

  Shown

  Correct

• Small fruit cup<br>Large Coleslaw<br>Large chicken salad

  Wrong

  Shown

  Correct

• Cobb salad with strips<br>Large fruit cup<br>Bottled water

  Wrong

  Shown

  Correct

• 4 piece kids meal no drink<br>#3 with no drink

  Wrong

  Shown

  Correct

• #4 with chocolate milk<br>Another spicy sandwich

  Wrong

  Shown

  Correct

• 2 Strip Kids Meal with Water

  Wrong

  Shown

  Correct

• CFA Kids sandwich meal with water

  Wrong

  Shown

  Correct

• Request 6 piece strips<br>Change to 4 piece<br>Cookie

  Wrong

  Shown

  Correct

Attentive and Courteous

• Core 4

  Ready to Go!

  In Training

• The Core Four
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100991.pdf

• Share a Smile

  Done

• Create Eye Contact

  Done

• Speak Enthusiastically

  Done

• Stay Connected

  Done

• 2nd Mile Service

  Ready to Go!

  In Training

• Deliver Trays To Tables

  Completed

  Begin

• Guests with children

  Done

• Elderly

  Done

• Disabled

  Done

• Table touch-ins

  Completed

  Begin

• Clearing Trays not Trash

  Done

• Refreshing Beverages

  Done

• Checking on guest experience (15 minutes)

  Done

• Only 3 table touch-ins per visit

  Done

• Let those sitting for a length of time to let you know if they need anything

  Done

• Carry Large Orders to Car

  Completed

  Begin

• "I'll bring these out for you. Where are you parked?"

  Done

• Don't ask but tell them

  Done

• Going Above and Beyond
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_125601.pdf

• Language of Hospitality

  Ready to Go!

  In Training

• Language of Hospitality
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100941.pdf

• My pleasure if only 1 example

  Done

• "Certainly" or "sure" instead of "ok" or "no problem"

  Done

• Words to avoid: Ok, Sure, Alright

• May I refresh your beverage?

  Done

• I can serve the next guest here!

  Done

• Will you be dining in with us?<br>NOT here or to go!

  Done

• May I have a name with your order?

  Done

• How may I serve you?

  Done

• What else may I get for you?<br>

  Done

• Do not say "What else?" Or "Is that all?"

• Will that complete your order?

  Done

Observe and Rate

Order Taking

• Immediately acknowledged guest

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Took order in timely manner

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Respond appropriately with upgraded language

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Verified order before tender

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Gave appropriate change & receipt

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Uses Core 4

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Creates Eye Contact

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Share a Smile

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Speak Enthusiastically

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Stays Connected

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

Beverages

• Make drink as they take the order

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Proper amount of ice

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Uses ice scoop

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• No spills on the outside of cup

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Not over filled or under filled

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Pushes appropriate dimple

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Seated high needs guests

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

Desserts

• Properly Proportioned Ice Dream Cups

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Properly Proportioned Ice Dream Cones

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Properly Portioned Milkshakes

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Properly Proportioned Sundaes

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

Tasks

• Stays productive

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Restocks

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Clean Area

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Completes Jobs

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Moves Quickly and Efficiently

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Washing Hands Correctly

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Getting Ice

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Changing Trash

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Preparing Tea

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Preparing Lemonade

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

Window

• Window

  Ready to Go!

  In Training

• Using the Core 4 is a Must!

  Completed

  Begin

• The Core Four
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100991.pdf

• Window Flow

  Completed

  Begin

• Show Interest and Enthusiastic Tone to the Guest.

  Done

• Greet the Guest Immediately when they Approach the Window

  Done

• NEVER Turn Your Back on the Window

  Done

• Language of Hospitality - Make sure to use the correct language

  Done

• Always start off with Good Morning/Good Afternoon/Good Evening

  Done

• Accepting Payment
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100998.pdf

• Presenting and Closing
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_101007.pdf

• Window Ratings

  Off

  On

• Enthusiastic Tone to the Guest

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Show Sincerity and Interest in the Guest

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Initial Conversation with the Guest Immediately

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Proper Chick-fil-A Language

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Repeat and Confirm the Order

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Transaction needs to be completed within 30 seconds

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Double Check the Bags

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Handout Drinks and Repeat Orders Simultaneously

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Never Turns Back to the Guest

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Create Eye Contact

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Stay Connected to Make it Personal

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Share a Smile

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Speak Enthusiasticly

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

Headset

• Headset

  Ready to Go!

  In Training

• Taking a Speaker Order
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_101009.pdf

• Great Guest Immediately when they Approach the Speaker box

  Done

• Respond with Appropriate Chick-fil-A Language

  Done

• Good Morning/Good Evening, Welcome to Chick-fil-A! My name is Ben. How may I serve you?

  Done

• Suggestively Sell to the Customer

  Done

• Ask for Ketchup, Mayonnaise, and Sauces - If busy have the Window Team Member Ask for Sauces

  Done

• Multiple Car Orders - Maximum of 3 Same Car Orders - If the Guest would like more invite them to dine in with us.

  Done

• Multiple Car Orders - Same Car Button/Seat Total

  Done

• Press Store as soon as order is completed

  Done

• Make Drinks while taking the order and Press the Correct Dimples

  Done

• Ask for Drink Carriers

  Done

• Headset Ratings

  Off

  On

• Greet Guest Immediately at the Speaker Box

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Appropriate Chick-fil-A Language

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Speak Enthusiastically to the Guests

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Suggested a meal if the guest doesn't order within 15 seconds

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Suggestively Sell

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Listen Carefully to the Guest

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

• Press the Appropriate Dimples on Drinks

  Not at All

  Sometimes

  Is ok

  Consistent

  Always

Pusher

• Pusher Ratings

  Off

  On

Bagger

• Bagger Ratings

  Off

  On

Breading

• Ready to Go!

  In Training

• Opening Shift

  Completed

  Begin

• Setting Up Breading Table

  Completed

  Begin

• Turn on breading table as soon as you come in

  Done

• Show where coater and Milkwash are located.

  Done

• Stress the importance of leaving the strainer in the Milkwash

  Done

• Add coater and chicken and prepare to bread

  Done

• Filters

  Completed

  Begin

• Set up - Get fry box and place bag inside of it, get 5 filters out of the filters box

  Done

• Pull out drip pan and dump into the bag

  Done

• Untwist wing-nut and pull out the filter bottom

  Done

• Stand up lid against trash can and place pieces inside drip pan.<br>This helps keep oil off of the floor.

  Done

• Replace all filters and drip pans

  Done

• Milkwash

  Completed

  Begin

• Making Milkwash
  https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100358.pdf

• Always use filtered water

  Done

• 8 Quarts of water in a 12 Quart Container

  Done

• Pour in 2 bags into water and whisk, then pour the remaining and stir

  Done

• Lids and sticker with day sticker. Place underneath the lowboys

  Done

• Salad Meat

  Completed

  Begin

• Explain what we use salad meat for and to ask the Lean person on how much meat they need.

  Done

• Cook Grilled and Diet meat for the day

  Done

• Breading

  Completed

  Begin

• Filets/Spicy

  Completed

  Begin

• Nuggets

  Completed

  Begin

• Strips

  Completed

  Begin

• Grilled Nuggets

  Completed

  Begin

• Grills

  Completed

  Begin

• Explain Marinade and how we marinade 1-1. One bag of Grilled meat for one bag of marinade

  Done

• Importance of mixing up the marinade very well so that all filets are thoroughly covered

  Done

• Stress filleting the chicken from the top to the bottom to ensure large filets. (The grill does not press them down, it is our job to make them big!)

  Done

• Grab appropriate amount of Grills indicated on breading table iPad and carry over to the grill

  Done

• Place Grills on the grill shiny side down with tips pointing outward

  Done

• Layout

  Completed

  Begin

• Notice and show empty slots in the breading table

  Done

• Day stickers on full length pan

  Done

• Dump chicken using the Use Next clip. Explain the importance of always getting the same cases to ensure proper rotation.

  Done

• Place full length pans in the bottom of the breading table or thaw cabinets if preparing for lunch

  Done

• Grab yellow trays per the amount needed. Label trays with day stickers in ascending order from the number that is written on the thaw cabinet

  Done

• Rip off label of the chicken case and place 2 bags on 3 of the same numbered trays

  Done

• Ensure that the Use First Clip has been moved

  Done

• Closing Shift

  Completed

  Begin

• Setting Up For Closing

  Yes

  No

  N/A

• Breading Table Ratings

  Off

  On

• Yes

  No

  N/A

Boards

• Ready to Go!

  In Training

Fries/Nuggets

• Ready to Go!

  In Training

Biscuits

• Ready to Go!

  In Training

Breakfast Boards

• Ready to Go!

  In Training