Title Page
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Conducted on
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Prepared by
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Being the face of the store. <br><br>Are guards at the front area of the store providing a welcoming presence to our customers? <br>They should only be at the lectern when following a suspect or when reviewing the target system. <br>They should be in full uniform with agency guards displaying their SIA badge.
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Protecting our highest risk products. <br><br>Guards understand what our highest risk areas are and should know the stores top losses from the dashboard. <br><br>Our guards have a good working knowledge of the product protection audit and carry out regular product protection health checks.
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EAS gate activations. <br>Review the guard at the front of the store. <br>Customers are approached with a smile and an apology for the inconvenience. All EAS activations should be logged. <br>Guards know exactly what products at RF tagged.
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Dealing with Security related incidents. <br>All guards are proficient in using the incident reporting system. Ask a guard how many incidents have been reported instore. Review the incident reporting system th check all guards are reporting incidents.
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Protecting our vulnerable areas. <br>Guards carry out regular patrols of the back areas, high risk aisles on the shopfloor. Guards communicate with the team and highlight any areas of concern. <br>Guards daily routines are completed and signed off by the security manager.
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Are guards made to feel part of the team and is the periodic KPI review meaningful and constructive. <br><br>Do guards attend the stock loss meeting? Does everyone in the store know the guards name? Check the periodic KPI review to ensure it reflects the standards seen.
