Title Page
-
Employee Name and Surname.
-
Conducted on
-
Trainer
-
Home Store
Life and Brand _ Waiter's Evaluation
Appearance and Presentation
-
Neatness and Cleanliness of Uniform.
-
Grooming and personal hygiene
-
Basic Food Safety and Hygiene
Guest Service
-
Friendliness and approachability
-
Attentiveness to customer needs
-
Ability to handle complaints and difficult situations
Product Knowledge
-
Familiarity with the menu
-
Ability to describe dishes and make recommendations
-
Menu Test
Effeciency
-
Promptness in taking orders
-
Timeliness in delivering food and beverages
-
Ability to manage multiple tables
Teamwork
-
Collaboration with colleagues
-
Willingness to assist others
Salesmanship and Service
-
Upselling and suggestive selling techniques
-
Service Test
Point Of Sales
-
Accuracy in entering customer orders into the POS system
-
Efficiency in navigating the menu and modifiers
Payment and Processing
-
Accuracy in processing various payment methods (cash, credit/debit cards, gift cards, etc.)
-
Knowledge of any discounts, promotions, or coupons
Menu Modification
-
Ability to accommodate customer requests and modifications accurately
-
Familiarity with the process of adding or removing items from orders
Table Management
-
Competence in managing tables within the POS system (opening, closing, transferring tables)
-
Timeliness in updating table statuses (seating, ordering, paying)
Split checks and Combing checks.
-
Proficiency in splitting bills among multiple guests
-
Capability to combine multiple orders onto a single check
Voiding and Discount.
-
Understanding of when and how to void items or apply discounts
-
Adherence to restaurant policies regarding voids and discounts
Reporting and Reconciliation
-
Ability to generate reports (sales, voids, discounts, etc.) from the POS system
-
Accuracy in reconciling cash and card transactions at the end of the shift
-
Accuracy in processing various payment methods (cash, credit/debit cards, gift cards, etc.)
-
Knowledge of any discounts, promotions, or Vouchers
Strengths:
-
undefined
Areas for Improvement
-
undefined
Recommendations for Improvements
-
undefined
Sign-off
-
Trainer's Signature
-
Date
-
Trainee's Signature
-
Date
