Title Page
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Employee Name and Surname.
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Conducted on
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Trainer
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Home Store
Life and Brand _ Waiter's Evaluation
Appearance and Presentation
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Neatness and Cleanliness of Uniform.
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Grooming and personal hygiene
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Basic Food Safety and Hygiene
Guest Service
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Friendliness and approachability
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Attentiveness to customer needs
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Ability to handle complaints and difficult situations
Product Knowledge
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Familiarity with the menu
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Ability to describe dishes and make recommendations
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Menu Test
Effeciency
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Promptness in taking orders
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Timeliness in delivering food and beverages
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Ability to manage multiple tables
Teamwork
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Collaboration with colleagues
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Willingness to assist others
Salesmanship and Service
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Upselling and suggestive selling techniques
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Service Test
Point Of Sales
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Accuracy in entering customer orders into the POS system
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Efficiency in navigating the menu and modifiers
Payment and Processing
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Accuracy in processing various payment methods (cash, credit/debit cards, gift cards, etc.)
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Knowledge of any discounts, promotions, or coupons
Menu Modification
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Ability to accommodate customer requests and modifications accurately
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Familiarity with the process of adding or removing items from orders
Table Management
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Competence in managing tables within the POS system (opening, closing, transferring tables)
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Timeliness in updating table statuses (seating, ordering, paying)
Split checks and Combing checks.
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Proficiency in splitting bills among multiple guests
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Capability to combine multiple orders onto a single check
Voiding and Discount.
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Understanding of when and how to void items or apply discounts
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Adherence to restaurant policies regarding voids and discounts
Reporting and Reconciliation
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Ability to generate reports (sales, voids, discounts, etc.) from the POS system
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Accuracy in reconciling cash and card transactions at the end of the shift
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Accuracy in processing various payment methods (cash, credit/debit cards, gift cards, etc.)
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Knowledge of any discounts, promotions, or Vouchers
Strengths:
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Areas for Improvement
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Recommendations for Improvements
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Sign-off
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Trainer's Signature
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Date
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Trainee's Signature
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Date