Tools and Processes

Understands the mechanics of the window
- how to turn on and off
- (red button) how to open
- how to lock
- stocking the coin machine

Comfortable with POS
- 'store/recall' buttons
- pulling an out of order meal up
- car descriptors

Window Competencies

Enthusiastically greets guest with a welcoming comment
- How are you today?
- Good Morning!
- Welcome to Chick-fil-A!
- Hi there!

Confirms order with the guest

*Keep talley (example 1-1111-1)

Has drink and straw (at minimum) ready to hand the guest while taking payment


Asks each guests, "any ketchup, mayonnaise or other sauces" if not indicated on the order via the headset person

Engages guest if waiting on food for any period of time

- Should not be chatting it up with other TMs

Checks bag before handing it out

* Does not mean they have to deconstruct bag but they should glance for sauces, napkins, utensils, etc

Does not allow drinks to go out with residual liquid on side of cup or a raised lid

Makes an appropriate closing statement such as "Have a great day!" Or "Thank you for dining with us"

Says "My pleasure!" every time someone says "Thank You"

*Keep talley (example 1-1111-1)

Bagging orders

: At an appropriate time have TM bag for themselves. They should
- appropriate 2 napkins per item (ask them to make sure they understand this process)
- use a practical bag for the order
- put items in top up and not on their side (i.e. Grilled nuggets, clamshells, etc)
- put appropriate condiments with item (i.e. Salads, soup, etc.)
- clear monitor upon bagging completion

Understands secondary needs when there is no one at the window
*If they are not presented with a slower period to demonstrate this knowledge, ask them to verbalize it

Cleaning area including sanitize wipe down at some point

- napkins and straws
- sauces
- mints and hand wipes

*How is their general pace when not engaging guests.

Takes advantage of stagnant business and NEVER stands around doing nothing
* Their pace should be productive and full of energy (This is an eval standard all are graded on)

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.