WLSE

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• WLSE

• Employee Name

• Conducted on

  Date

• Prepared by

• Location
  Address

GREET

• Greet within 10 seconds? "Welcome to Sprint..."

  Yes

  No

  N/A

• Greet at the door / Open door for customer?

  Yes

  No

  N/A

• Did the rep greet with a smile?

  Yes

  No

  N/A

• Wearing a name tag and lanyard?

  Yes

  No

  N/A

UNDERSTAND

• Ask a BASIC qualifying questions?

  Yes

  No

  N/A

• Ask a DEVICE qualifying question?

  Yes

  No

  N/A

• Ask a DATA qualifying question?

  Yes

  No

  N/A

• Ask a LIFESTYLE qualifying question?

  Yes

  No

  N/A

• Ask a SPC qualifying question?

  Yes

  No

  N/A

• Ask an ACCESSORY qualifying question?

  Yes

  No

  N/A

EDUCATE

• Talk about UNLIMITED?

  Yes

  No

  N/A

• Discuss Sprint One up?

  Yes

  No

  N/A

• Recommend just one rate plan?

  Yes

  No

  N/A

• Use brochure when talking about the plans?

  Yes

  No

  N/A

• Mention TEP or APPLECARE+?

  Yes

  No

  N/A

• Recommended one phone?

  Yes

  No

  N/A

• Mention trading in an old device?

  Yes

  No

  N/A

• Discuss the term "READY NOW" multiple times throughout?

  Yes

  No

  N/A

• DEMO DATA?

  Yes

  No

  N/A

• Did the rep walk threw zone selling process?

  Yes

  No

  N/A

SELL

• Did the rep attempt to use an assumption close?

  Yes

  No

  N/A

• Try to overcome objections?

  Yes

  No

  N/A

TRANSFORM

• Use the customer information form?

  Yes

  No

  N/A

• Have the customer sign and initial the contract?

  Yes

  No

  N/A

• Discuss SPRINT PHONE CONNECT in depth?

  Yes

  No

  N/A

• Confirm READY NOW services? If yes, which were offered?

  Yes

  No

  N/A

SOLIDIFY

• Discuss C-SAT and affirm the customer is VERY SATISFIED?

  Yes

  No

  N/A

• Thank them for their business and give business card?

  Yes

  No

  N/A

• Employee signature

  Sign

• Supervisor signature

  Sign