WLSE SPRINT

• Conducted on

  Date

• Prepared by

• Location
  Address

Say Hello

• Greet within 10 seconds?

  Yes

  No

  N/A

• Give their name and shake the customer's hand?

  Yes

  No

  N/A

• Wear a name tag and lanyard?

  Yes

  No

  N/A

• Immediately re-engage?

  Yes

  No

  N/A

• Come out from behind the counter?

  Yes

  No

  N/A

Probe & Respond

• Tell me about your current service provider...

  Yes

  No

  N/A

• Will this be for personal or business use?

  Yes

  No

  N/A

• How do you keep in touch with friends/family?

  Yes

  No

  N/A

• What other devices do you use to communicate or for entertainment ? (Laptop, tablet etc)

  Yes

  No

  N/A

• Ask additional probing questions?

  Yes

  No

  N/A

Include

• A visual aid to show the plan such as collateral, plan, brochure, interactive plan builder or Sprint.com?<br>

  Yes

  No

  N/A

• Demo the device for the customer?

  Yes

  No

  N/A

• Come out from behind the counter to make their recommendation?

  Yes

  No

  N/A

Needs

• Recommend only one plan/one phone?

  Yes

  No

  N/A

• Explain features, advantages and benefits?

  Yes

  No

  N/A

• Make accessory recommendations?

  Yes

  No

  N/A

• Walk to the accessory wall? (Zone selling)<br>

  Yes

  No

  N/A

• Use an assumptive close?

  Yes

  No

  N/A

• Attempt to overcome objections?

  Yes

  No

  N/A

Teach

• Complete the customer information sheet?

  Yes

  No

  N/A

• Set bill expectations?

  Yes

  No

  N/A

• Perform ready now service?

  Yes

  No

  N/A

• Inform the customer about the C-Sat survey?

  Yes

  No

  N/A

• Explain that their only passing score is very satisfied?

  Yes

  No

  N/A

• Confirm that ready now services were offered?

  Yes

  No

  N/A

• Give the customer their business card?

  Yes

  No

  N/A

• Associate signature

  Sign

• Manager signature

  Sign