XX Shopper

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Cashier

• Name of cashier:

• Cashier greets you. They are smiling and make you feel welcome

  Yes

  No

  N/A

• Cashier asks if you would like to buy the "unlimited beverage bar". When you say you want water, they attempt to sell again by recommending some of the items available

  Yes

  No

  N/A

• Cashiers asks if this is your first time visiting the restaurant.

  Yes

  No

  N/A

• Your order is rung in to the register accurately

  Yes

  No

  N/A

• You receive a receipt and reservation slip

  Yes

  No

  N/A

• You are thanked sincerely.

  Yes

  No

  N/A

• You are given a tour to describe the buffet and how it works. .

  Yes

  No

  N/A

• Please give a detailed description of your experience with the cashier.

Server

• Name of server:

• Upon sitting down, you are warmly greeted by the server within 2 minutes

  Yes

  No

  N/A

• The server introduces themselves by name and signs the reservation slip.

  Yes

  No

  N/A

• After introducing themselves, the server recommends an item to you.

  Yes

  No

  N/A

• Item recommended:

• During your visit, the server comes back to your table at least twice.

  Yes

  No

  N/A

• We're you offered hot rolls in the dining room?

  Yes

  No

  N/A

• Server cleared your plates and conversed with you.

  Yes

  No

  N/A

• At the end of your visit, you are thanked and invited to return.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the server.

Food Bars

• Name of food bar employee:

• Food bars are well maintained.

  Yes

  No

  N/A

• The food is stocked and the bars are clean.

  Yes

  No

  N/A

• All food items are labeled.

  Yes

  No

  N/A

• The attendants on the line interact with you and make you feel welcome.

  Yes

  No

  N/A

• Hot food is served not, cold food is served cold.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the Food Bars.

Stir Fry

• Name of Stir Fry Chef:

• Stir fry station is manned with a chef.

  Yes

  No

  N/A

• Chef greets you as you approach the station.

  Yes

  No

  N/A

• Your order is prepared efficiently and as ordered.

  Yes

  No

  N/A

• You are thanked sincerely by the chef.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the Stir Fry.

Steak.

• Name of steak employee:

• An attendant is present and greets you.

  Yes

  No

  N/A

• You are asked how you would like your steak cooked.

  Yes

  No

  N/A

• The steak is cooked to your desired doneness.

  Yes

  No

  N/A

• The steak is moist with hints of seasoning.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the steak.

Bakery

• The bakery is fully stocked and clean.

  Yes

  No

  N/A

• Warm cookies are served warm.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the bakery.

Restrooms

• Restrooms are clean

  Yes

  No

  N/A

• Restroom is stocked with are required paper items and soap.

  Yes

  No

  N/A

• Restroom smells clean.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the restrooms.

Manager

• Name/description of the manager:

• A manager is visible during your visit.

  Yes

  No

  N/A

• A manager personally visits your table.

  Yes

  No

  N/A

• Manager is wearing a company shirt and name tag and looks professional.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the manager.

Building exterior.

• Sidewalk and exterior is free of any trash, gum, or buildup.

  Yes

  No

  N/A

• Please give a detailed description of your experience with the building exterior.

Buffet Overview

• Price was a good value for the items on the menu.

  Yes

  No

  N/A

• Food selection was varied and interesting

  Yes

  No

  N/A

• Overall, I felt welcomed, like my business was appreciated.

  Yes

  No

  N/A

• Based on this visit, I would return to this restaurant.

  Yes

  No

  N/A