Title Page

  • Team members name

  • Venue

  • Date of observation

  • Conducted by

Observations

  • Was there a welcome/acknowledgment within 10 seconds?

  • Was the welcome warm and genuine?

  • Was the welcome appropriate to venue and guests?

  • Did the team member smile?

  • Did they give 'em the pickle?

  • Would you have been happy with that welcome?

Preparations

  • When the guest is paying are they given the bill in a timely manner?

  • Is the change/receipt returned to the guest?

  • Are all guests given a "thank you"?

  • Is the farewell warm and genuine?

Notes

  • Please enter any supporting information

Test

  • What is the number one SHOWTIME value?

  • How long should it take for you to acknowledge a guest?

  • What are Number 1 and Number 6 of the SIX STEPS

Feedback

  • Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.