Title Page
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Team members name
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Venue
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Date of observation
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Conducted by
Observations
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Does the team member display product knowledge when interacting with guests?
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Please enter supporting information
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Does the Team member offer a recommend?
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Is the recommend relevant and genuine?
Preparations
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Has the team member attended a pre shift brief?
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Are the following the customer journey?
Notes
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Please enter any supporting information
Test
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What are you targets/goals for today based on the information you were given at the pre-shift brief?
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Ask question regarding deals, weekly rundown, product range etc.
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Please enter supporting information
Feedback
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Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.
