Title Page
-
Team members name
-
Venue
-
Date of observation
-
Conducted by
Observations
-
Is the team member presented to venue standard?
-
Are they ensuring their area of work is presentable?
-
Are menus/drinks/food/brochures etc that are being given to guests presentable and to spec?
Preparations
-
Are the cleaning/tidying as they work?
-
Have the pre shift checks been completed for this shift?
Notes
-
Please enter any supporting information
Test
-
What is the number 2 value of SHOWTIME
-
Pick cocktail - Ask team member for specs
-
Pick food dish - Ask team member question about dish
Feedback
-
Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.
