Title Page
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Team members name
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Venue
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Date of observation
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Conducted by
Observations
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Does the team member smile?
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Do they look confident in their environment?
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Are they dressed to impress?
Preparations
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Are they taking care over the details?
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Are they an ambassador for customer service?"
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Are all food and drink items being served at appropriate pace?
Notes
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Please enter any supporting information
Test
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How long should it take for mains to served?
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What is the 3rd step of the SIX STEPS?
Feedback
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Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.
