Title Page
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Team members name
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Venue
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Date of observation
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Conducted by
Observations
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Does the Team member follow up consistantly?
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Do they use positive communication whilst following up?
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Do they tailor their follow up to each guest, i.e. personalised service?
Preparations
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Did the team member 'give 'em the pickle'?
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Please enter supporting information
Notes
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Please enter any supporting information
Test
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Provide an example of 'giving 'em the pickle'
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What should you do if there is an issue/complaint from a guest?
Feedback
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Now give the team member feedback remembering the following - feedback should be given on facts not opinions, don't make it personal, feedback is to help improve behaviours or continue positive behaviours, feedback should be short and accurate. Please give a short summary of the feedback given below.
