1-2-1

• Name

• Conducted on

  Date
• Location
  Address

Sales Performance - Year to Date

• Period

• DTH %

  100% +

  80% - 99%

  less than 80%

• SABB %

  100% +

  80% - 99%

  less than 80%

• UPGRADES %

  100% +

  80% - 99%

  less than 80%

• Feedback / Actions

Attachments - Year to Date

• FAMILY %

  60% +

  48% - 59%

  less than 48%

• SPORTS %

  20% +

  16% - 19%

  less than 16%

• MOVIES %

  16% +

  13% - 15%

  less than 13%

• MULTISCREEN %

  14% +

  11% - 13%

  less than 11%

• BROADBAND/TALK %

  60% +

  48% - 59%

  less than 48%

• Feedback / Actions

Quality - Year to Date

• NPS SCORE

  80 +

  60 - 79

  less than 60

• NPS RESPONSE RATE

  15% +

  10% - 14%

  less than 10%

  15% +

• MYSTERY SHOP

  90% +

  80% - 90%

  less than 80%

  N/A

• GOLD ADDRESS MATCHING %

  90% +

  85% - 89%

  less than 85%

• EMAIL CAPTURE %

  85% +

  80% - 84%

  less than 80%

• DROPOUT %

  10.5% or less

  10.6% - 13%

  higher than 13%

• FIRST BILL PAYMENT FAILURE %

  16% or less

  17% - 20%

  higher than 20%

• 3 MONTH CHURN %

  6% or less

  7% - 10%

  higher than 10%

• Feedback / Actions

Employee Comments

• Would you like any support with any areas of your performance?

• Do you have any questions or points that you wish to discuss?

Manager Comments

• Projected PDP score based on year to date performance and behaviours

• Managers Feedback

• I have read and agree that the above is an accurate account of the 1-2-1 meeting.

• Employee Signature

  Sign

• Manager Signature

  Sign