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1 Post check & NPS
1 Post check & NPS
south3

1 Post check & NPS

Bskyb customer post check

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Free 1 Post check & NPS Checklist

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Information

  • no label

  • Customer job number/name

  • Engineer tech No, Name and Payroll No

  • Conducted on

  • Location

  • Did the engineer arrive on time?

  • Did the engineer clearly explain what work was required?

  • Can you score the quality of the work carried out by the engineer 0 being very poor to 10 being excellent

  • Manager - quality of the work carried out by the engineer 0 being very poor to 10 being excellent

  • Did the engineer clean up behind himself?

  • Did the engineer mention any other products that you can get as a sky customer such as on demand, sky go

  • Manager - check anytime + has been set up

  • Was your sky television left fully up and running when he left

  • If not can you explain why?

  • Manager - check functionality of system is it fully working?

  • Did the engineer leave his contact details for any problems you may encounter with your sky system?

  • Thinking about the engineer how likely would you recommend sky to a friend? O definitely not to 10 definately

  • Did the engineer mention - to expect a customer survey by text/email?

Manager

  • Photo dish

  • External cable and entry points

  • Internal cable and entry points

  • Telco installation and broadband

  • Do you have suggestions on how my engineer could have improved the quality of his visit today?

  • Managers comments

  • NPS/CSAT/POD LT

  • Engineers comments

  • Managers name

  • Engineers name

1 Post check & NPS
south3

1 Post check & NPS

Bskyb customer post check

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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