Information
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Date of job
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Engineer name
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Job number
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Customer name
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Customer address
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Type of feedback
- SMS
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Feedback questions
SMS
1-thinking about the engineer visit, how likely are you to recommend sky to a friend or colleague?
2-rate the overall performance of the engineer who installed your sky tv
3-rate the engineer ensuring your sky tv was fully functional before they left
Email
1- thinking about the engineer visit, how likely are you to recommend sky to a friend or colleague?
2-arriving on time
3-clearly explaining what work was required to be done
4-quality of the work carried out
5-cleanliness
6-demonstrating how to get the best out of you sky products
7-ensuring that your tv was fully up and running before they left
8-rate the overall performance of the engineer who installed your sky tv
9-did the engineer leave any contact information should you encounter any issues (yes/no)
10-do you have any other comments/suggestions that could improve sky's tv installation process -
Scores given. (Question number/score)
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Visit type
- install
- service
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Work carried out
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Evidence
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SEG card left?
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Reason for scores
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Health and safety used?
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Equipment used
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Additional notes about the job
