Information
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Customer job number/name
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Engineer tech No, Name and Payroll No
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Conducted on
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Location
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Did the engineer arrive on time?
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Did the engineer clearly explain what work was required?
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Did the engineer clean up behind himself?
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Did the engineer mention any other products that you can get as a sky customer such as on demand, sky go
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Manager - Did the engineer talk about On Demand?
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Manager - Is On Demand working?
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Was your sky television left fully up and running when he left
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If not can you explain why?
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Manager - check functionality of system is it fully working?
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Did the engineer leave his contact details for any problems you may encounter with your sky system?
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Did the engineer mention - to expect a customer survey by text/email?
Manager
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Photo dish
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External cable and entry points
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Internal cable and entry points
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Telco installation and broadband
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Are there any H&S compliance concerns?
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Details of any H&S concerns
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Use of Eyebolt Evidence
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Do you have suggestions on how my engineer could have improved the quality of his visit today?
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Managers comments
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NPS/CSAT/POD LT
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Engineers comments
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Managers name
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Engineers name
