Manager KPI Store Check

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Sales - 20%

• Are ALL staff aware of personal/store and Yes Champions targets and performance?

  Yes

  No

  N/A

• Does the store complete and send the End Of Day tracker and Text without fail every night?

  Yes

  No

  N/A

• Do ALL staff know the 'Hot Offers' Top 5 on Yes Cental?

  Yes

  No

  N/A

Admin - 20%

• Have All Optus, Force and Cellnet invoices been received correctly?

  Yes

  No

  N/A

• Is End of Day being completed correctly and within allowed cash variance?

  Yes

  No

  N/A

• Have Serial On Hand been completed and sent on both MONDAY & FRIDAY

  Yes

  No

  N/A

• Complete a contact Audit. Is the contract clinch within the CPC allowed variance?

  Yes

  No

  N/A

Stock - 20%

• Is store at last 90% compliant to the Optus Hero Handset requirements?

  Yes

  No

  N/A

• Is the store stocked with both post and Pre paid sim replacements?

  Yes

  No

  N/A

• Is the stock securely stored at all times ?

  Yes

  No

  N/A

• Does store have sufficient and sensible stock of non hero handsets for the local market?

  Yes

  No

  N/A

Staff - 15%

• Are all Clients greeted within 10 seconds/10 steps in a friendly and helpful manner?

  Yes

  No

  N/A

• Do staff Offer their name during the greeting of EVERY transaction?

  Yes

  No

  N/A

• Are all staff aware of NPS and what the score is M2D for the store ?

  Yes

  No

  N/A

• Are ALL staff adhering to Optus Uniform Standards Document?

  Yes

  No

  N/A

• Are the staff getting weekly 1-1 sessions with store manager and being provided with feedback to help develop the team and its individuals?

  Yes

  No

  N/A

• Are ALL staff up to date and complete with Online learning modules?

  Yes

  No

  N/A

• Is the retail directory up to date under the managers name ?

  Yes

  No

  N/A

Store - 15%

• Is the store clean and tidy including the back office ?

  Yes

  No

  N/A

• Is everything in the store working? I.e TV's and Demo phones. If not can tanager provide case ID?

  Yes

  No

  N/A

• Are All accessory gondolas full with no empty prongs?

  Yes

  No

  N/A

Extra - 10%

• Is the manager in their store by 8:30 each shift?

  Yes

  No

  N/A

• Did manager carry out an energetic morning meeting regardless of staff numbers?

  Yes

  No

  N/A

• Is banking being completed daily?

  Yes

  No

  N/A

• Are managers asking Chris or Steve for help with anything that they do not know the process for

  Yes

  No

  N/A

Overall comments.

• General comments about store visit

• Signature of Assessor

  Sign