12.13 Holiday Audit

Information

Store Front - 5 PTS

Window signage, including Holiday Hours sign, nesting tables and Window Mannequins are set up per directive.
There is a clear aisle into the store and to the Shoe Section.

Schedule is completed and posted. Manpower Planning is according to sales projection. I.E Minimum hours are scheduled with any extra hours being scheduled on weekends as directed specifically or approved by DSM. HC is following Holiday work schedule.
Sales Planning Notebook is up to date with Sales Team Roster (with all new Team Members included), Sales Performance Tracker, YTD Sales Tracker, Vacation Calender, and 4/5/4 Calender.
Sales Tracker is completed before opening each morning with daily sales, % gain or loss, total sales for month, daily SPH and monthly SPH and labor % tracked weekly. All weekly and monthly percentages are to be up to date.

Most recent shipment is completed within 24 hours and worked into correct departments.
Traffic aisles through the shoe aisles are clear of boxes, ladders, ect.
All shoes in the shoe room are displayed on sales floor.
All shoes are located on shleves in shoe-room by dept., vendor, and in size order. There are no shoes on floor. Shoes are as low as possible for easy access. (I.E All lower space is utilized first before moving shoes to top shelves)
.97 ending shoes are tagged using the price gun and orange price stickers.
Hardgoods backstock is properly organized and labled. Each item is represented on the salesfloor.
All Layaway and hold merchandise are labeled correctly and located in designated area and none are past due.

A detailed Daily Gameplan is completed before the store opens. Daily Gameplan includes schedule, zones, goals, and breaks for each employee. Bin Check information is filled out and completed. Contest and POS information is filled in.
Pre-Shift Discussion is being covered with each staff member throughout the day and is being checked off.
The Merchandise Pricing Clipboard is hung at the register and contains the most current information from manifest or emails for active POS sales.
Email is being checked on a daily basis by the opening Coach. Items are added to the Daily Gameplan as needed or email is placed on the Merchandise Pricing or Merchandise Movement clipboard until effective or completed.
Register counter top is clean and has no paperwork or merchandise laying on it.
Register are is stocked with register tape, orange soiled/damaged tags, bags, defective tags, tape, stapler and staples, hold tags, packet book, register down receipt book, online application tear pad, and MVP Tear Pad.
Gift Card and MVP card holders are displayed on the counter top and an adequate supply of cards is on hand.
Cap wall and accessory pad is set up per latest visual direction.

Shoe benches and fixtures are spaced 6'4" off the wall.
There is a clear aisle to the Register area from the shoe department.
Table tops are stocked with 69.99 and under clearance shoes. 4 or less are organized underneath the table per the latest visual direction. All shoe boxes are tagged with the correct clearance price.
A display is outside the box laced and tagged for each style of shoes on the top and underneath the table. A display should be on top of each stack of shoes.
Footwear wall is organized and presented per the latest visual direction.
All footwear POS sales are set up on the wall and all sales shoes are tagged per direction.
All display shoes have a label inside shoe and label is completed correctly.
Nesting tables are utilized per the latest visual direction.
Footwear Accessory/Shoe Care fixture/gondola is in the shoe dept. and is clean, kept full looking and merchandised per standards.
Socks are organized per the latest visual direction.

Apparel sections are set up and positioned per the current visual direction.
All 7X11 Sale Signs are in place and items are organized on racks as directed. I.E Items are easily identifiable and organized so it is easy for the customer to shop.
All Permanent Markdown items are organized in their section and signed per direction unless there is a 4.97/9.97 rack at the store front or other high traffic area.

There is an aisle between big ticket items so customers can shop the section easily.
Bulk items including benches, fitness Machines, etc. are represented on the sales floor with Tech Tags attached.
All clearance fitness machines are bulk displayed on the sales floor in their boxes and tagged with sales price.
All big ticket displays are in working order with no parts missing. Display is tight and steady with Tech Tags attached.
There are two ball bins. One for balls and one for Nike Mini balls. All balls are inflated to maximum size and bin height is equivalent to inventory levels. Bins are located in Accessory pad.
Inflatable Table(s) are set up per visual direction.

Team Members are greeting each and every customer within 10-15 seconds of him or her entering the store. If busy, the Team Members is making the customer aware we will assist them as soon as possible.
Team Members are following the COP Mentality.
Team Members are staying within 10-15 ft of all customers - even those who are "Just Looking"
Footwear Staff always comes out of the backroom with at least 2 pairs of shoes.
Add ons are attempted with every sale.
Sale and or clearance items are mentioned to all customers.
Cashiers use the MVP Rewards Program each time a sale is made.
Team members are positioned in the "Red Zone" whenever possible.
There are no team members positioned in the "No Fly Zone" unless utilizing the register.
Team Members are aware of all current contest.
Customers are told, "Thank You for shopping " the whether they purchase anything or not.