12/5/13 Events Observation Checklist - V1

• Restaurant Number

• Restaurant Manager

• PIC

• DT or Dinning Room?

  DT

  Dinning Room

  Both

• Conducted on

  Date

• Prepared by

Guest Service

• Correct product description given - Fajita Ranch Melt: fajita chicken topped with grilled onions, fire roasted red & green peppers, melted pepperjack cheese with taco sauce plus ranch sauce on sourdough bread?

  Yes

  No

  N/A

• Correct product description given - Biscuit Promotion: a fried egg with American cheese and choice of bacon or sausage on the new warm flaky and buttery home-style biscuit?

  Yes

  No

  N/A

• Please rate your guest service experience

  5

  4

  3

  2

  1

• GS Employee using smart selling?

  Yes

  No

  N/A

• Order taking process was smooth? (Please provide specific details)

  Yes

  No

  N/A

Product Delivery

• Correct product build(s)?

  Yes

  No

  N/A

• Wrapped with grease resistant half wrap and placed in the mid-size box with white side facing up

  Yes

  No

  N/A

• Overall product quality - fajita ranch melt

  5

  4

  3

  2

  1

• Overall product quality - biscuits<br> Biscuits are warm and flaky but NOT falling apart<br> Eggs should be fresh with a firm, yellow yolk. They should have no off odors or discolored yolks

  5

  4

  3

  2

  1

Prep

• Set ups are prepared according to job aid

  Yes

  No

  N/A

• Vegetable set-ups are stored refrigerated within a 2-day shelf life

  Yes

  No

  N/A

• Chicken set-ups are stored refrigerated within a 4-day shelf life<br> Note: if vegetable and chicken set-ups are stored in the same pan, a 2-day refrigerated shelf life should be used

  Yes

  No

  N/A

• Peppers are stored frozen in the original package with the opened plastic bags folded closed

  Yes

  No

  N/A

• Defrosted grilled onions are prepped according to current procedures

  Yes

  No

  N/A

• Defrosted chicken fajita pieces are prepped according to current procedures

  Yes

  No

  N/A

• Sourdough bread is defrosted for minimum of 3-hours

  Yes

  No

  N/A

• Each loaf is labeled within a 10-day freezer-to-destroy shelf life

  Yes

  No

  N/A

• Pre-buttered sourdough bread is labeled within a 2-day refrigerated shelf life

  Yes

  No

  N/A

• Biscuits are thoroughly defrosted for 5-hours before use

  Yes

  No

  N/A

Cooking/Toasting/Assembly

• Sourdough bread is toasted to a golden brown (reference bread job aid #1279)

  Yes

  No

  N/A

• Microwave timer is set to 1:08 (button#9)

  Yes

  No

  N/A

• Butter flavored vegetable shortening applied to each biscuit before toasting

  Yes

  No

  N/A

Key Observables

• Comments/Observations

• Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

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