Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Perform the Excellent Behaviors - Enthusiastic greeting, shake hands, introduce yourself, smile, super high energy
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Interaction time - time to rent the car. Is it 5 min or less?
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Priority Pass - CARP reservations
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Preparation - Cars clean and ready (show room clean)
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Add media
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Follow up/Thank you calls? Contracts E/F/G?
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3 critical questions?
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Problem resolution +1 service. Using SF Log?
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Invitation to return using a business card.
