Deputy Manager

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Personnel

Our People

• Uniform clean, ironed and shirts tucked in

  Yes

  No

  N/A

• Name badges worn

  Yes

  No

  N/A

• Clean Polished shoes, jewellery as per guidelines

  Yes

  No

  N/A

• Staff visible on department giving great service. Staff observed being interactive and able to advise customers. Pocket guides carried.

  Yes

  No

  N/A

Standards

• Shop floor standards SELs<br>

  Yes

  No

  N/A

• Shop floor standards POS

  Yes

  No

  N/A

• Price Integrity Safe & legal. Daily completion and all next steps signed off.

  Yes

  No

  N/A

• Review of back office work load screen

  Yes

  No

  N/A

• Overcharges review, all departments reviewed and green for week

  Yes

  No

  N/A

• Team leader completes all brochure activity on time weekly. Missing pos ordered.

  Yes

  No

  N/A

Warehouse Standards

• Stock is grouped with signage

  Yes

  No

  N/A

• No waste left unattended

  Yes

  No

  N/A

• No build up of damages

  Yes

  No

  N/A

• Ambient warehouse is condensed, marshalled with no odds

  Yes

  No

  N/A

Trade

• Promotion ends to plan and to wgll

  Yes

  No

  N/A

• Pocket planner signed off for department

  Yes

  No

  N/A

Safe and legal

• Safe and legal books completed to wgll with next steps and no gaps

  Yes

  No

  N/A

• Long life date code scanning completed as per chart

  Yes

  No

  N/A

• Out of code items recorded in safe and legal

  Yes

  No

  N/A

KPIs

• Waste delivered to budget

  Yes

  No

  N/A

• Not scanned performance is reviewed daily with evening team

  Yes

  No

  N/A

• BWR better than 90%

  Yes

  No

  N/A

• Lows and over process is being followed with correct areas decked and investigated. Targets being met.

  Yes

  No

  N/A

• Fresh food count compliance 100%

  Yes

  No

  N/A

• Waste delivered to budget

  Yes

  No

  N/A

• Ooc is delivered below 8%

  Yes

  No

  N/A

• Damages delivered below 10%

  Yes

  No

  N/A

• Stock record accuracy is green

  Yes

  No

  N/A

• Customer favourites delivered to 98% daily

  Yes

  No

  N/A

• Shrink dashboards being used with no mis gap scans

  Yes

  No

  N/A

• Absence below 3%

  Yes

  No

  N/A

• Team 5 green

  Yes

  No

  N/A

• Wages/Overtime controls, requested on time and not overspent

  Yes

  No

  N/A

• Staff searches completed

  Yes

  No

  N/A

• Team leader one 2 one completed

  Yes

  No

  N/A

• Reviews up to date

  Yes

  No

  N/A

• Right for twilights delivered when you are duty

  Yes

  No

  N/A

• Expenses green

  Yes

  No

  N/A

Quality

• Wibi checks completed and No poor quality product on sale

  Yes

  No

  N/A

• Cleaning standards across shop delivered

  Yes

  No

  N/A

Range

• Department is full

  Yes

  No

  N/A

• Able to describe the days gaps and reasons from gapscan

  Yes

  No

  N/A

Result Page

• Signature below

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