Title Page

  • Name of Business / Applicant

  • Licensing Officer

  • Conducted on

  • An application is being made for an Animal Activity Licence covering the activity of providing accommodation for other people's dog, specifically home boarding. This is required by the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 and is defined in Schedule 1 to the regulations.
    There are generic conditions that all Animal Activity Licences have to comply with in Schedule 2 to the regulations and then specific conditions for breeding are set out in Schedule 4, Part 3. The licence conditions and guidance on how to comply with these are also available in the DEFRA document 'guidance notes for conditions for providing home boarding for dogs - October 2018'. this document is available on our website at the following address;

  • Charnwood Borough Council's Animal Activity Licence website

  • This document provides a summary of the inspection and the Licensing Officers assessment against the licence conditions. It will also confirm the Licensing Officers risk rating and resulting star rating, which determines how long the licence is issued for. We will also give you information on what you can do if you are not happy with any of the Animal Activity Licensing process.

  • Is a Veterinary Inspector accompany the Licensing Officer on this visit

  • Name of Veterinary Inspector

  • Civica Reference Number


  • Applicants Name

  • Address

  • Main Telephone Number

  • Other Telephone Number

  • E-mail Address

  • Is the applicant over 18

  • Business Name

  • Website Address

  • Has the applicant, or any person who will have control or management of the establishment, ever been disqualified from;

  • Has the applicant, or any person who will have control or management of the establishment, been convicted of any offences under the Animal Welfare Act 2006

  • Has the applicant, or any person who will have control or management of the establishment, ever had a licence refused, revoked or cancelled


  • For information about how and why we may process your personal data protection rights or how to contact our data protection officer, please view our Privacy Notice.


  • Address of premises to be licenced

  • Telephone Number

  • E-mail Address

  • Have they obtained the appropriate planning permission for this business use

  • Is there a Head Office Address

  • Head Office Address

  • Telephone Number

  • E-mail Address

Additional Details


  • Name of usual veterinary surgeon

  • Name of veterinary practice

  • Address

  • Telephone number

  • E-mail Address


    Details of Emergency Key Holders
  • Name

  • Address

  • Telephone Number

  • Alternative Number

  • E-mail Address


  • Do they have public liability insurance to cover the business activities

  • What steps are they taking to obtain such insurance

  • Name of the Insurance Company

  • Policy number

  • Period of cover

  • Amount of cover (£m)


  • Is the business certified by a UKAS accredited body

  • Further details of the UKAS accreditation


  • There are two fees associated with this application, the application fee which should have been paid at the time of the application and also then a licence fee which needs to be paid once the decision to grant the licence has been made.

  • Has the application fee been received

  • How much application fee was paid for this application

  • How was the application fee received

  • Receipt Number

  • Has the licence fee been received

  • How much licence fee was paid for this application

  • How much licence fee was paid for this application

  • How was the licence fee received

  • Receipt Number

  • Please can you arrange to pay the licence fee ASAP.

Specific Details

Designated Rooms

    The following rooms have been designated as a home boarding room
  • Description of designated room

  • How many designated rooms are they

Other Dogs

  • How many 'non home boarding' dogs live at this property

  • Where are they kept

Employees / Volunteers

  • Is there any employees associated with this business activity

  • How many employees are there

  • Is there anyone else who assists in this business activity

  • Who else assists in the business activity

General Conditions


  • This section details the general licence conditions from Schedule 2 of the Regulations that you need to comply with and the Licensing Officer will indicate for each licence condition the following;
    Yes (Green) - You have complied with this licence condition.
    Yes but review (Amber) - You just need to look at this a little bit further to be considered fully compliant.
    Yes will be (new) (Amber) - this will be in place once the licence is issued.
    No (Red) - you have not complied with this licence condition.
    If Yes, is not selected then the Licensing Officer may also select all or part of the guidance from that particular licence condition for your information and to assist you in complying with the licence condition. Further text may also be provided.

1.0 Licence Display

  • 1.1 A copy of the licence must be clearly and prominently displayed on any premises used for the licensable activity.

  • The licence must be displayed in a public-facing area of the premises such as the entrance or reception area.

  • 1.2 The name of the licence holder followed by the number of the licence holder’s licence must be clearly and prominently displayed on any website used in respect of the licensable activity.

2.0 Records

  • 2.1 The licence holder must ensure that at any time all the records that the licence holder is required to keep as a condition of the licence are available for inspection by an inspector in a visible and legible form or, where any such records are stored in electronic form, in a form from which they can readily be produced in a visible and legible form.

  • 2.2 The licence holder must keep all such records for at least three years beginning with the date on which the record was created.

  • Electronic records must be backed up

3.0 Use, number and type of animal

  • 3.1 No animals or types of animal other than those animals and types of animal specified in the licence may be used in relation to the relevant licensable activity.

  • 3.2 The number of animals kept for the activity at any time must not exceed the maximum that is reasonable taking into account the facilities and staffing on any premises used for the licensable activity.

  • The licence conditions must clearly state the numbers of dogs permitted at the premises. Undeclared breach of this number can invalidate the licence, especially if not reflected in increased staffing levels.

  • Each dog or dogs from the same family unit must have access to a room for itself, where it can sleep, go to hide, and be kept separate from other dogs, particularly if the proprietor is absent. Rooms must be of sufficient height for a human adult to stand in

  • The following are NOT acceptable rooms or spaces: o A conservatory o Garage (unless converted to current standards for human habitation) o Cupboard o Cellar (unless converted to current standards for human habitation) o Loft (unless converted to current standards for human habitation) o Balcony o An outside building, structure or shed

  • Hallways and bathrooms can be used as designated rooms as long as the other conditions in this guidance can be met, for example, in relation to space allowances, temperature and ventilation.

  • If a barrier is used to divide a designated room, this can be used as multi designated rooms, as long as each area still meets the conditions outlined in this guidance. The barrier must be firmly fixed to the walls, and be a minimum of 1.83 metres high with a maximum of 50mm x 50 mm mesh. Each area must have a minimum floor area of 6m2.

  • This figure must include any dogs kept permanently on the home boarder’s premises.

4.0 Staffing

  • 4.1 Sufficient numbers of people who are competent for the purpose must be available to provide a level of care that ensures that the welfare needs of all the animals are met.

  • At the minimum there must be provision for a competent person to assist with care and supervision if the licence holder is absent for an extended period.

  • 4.2 The licence holder or a designated manager and any staff employed to care for the animals must have competence to identify the normal behaviour of the species for which they are caring and to recognise signs of, and take appropriate measures to mitigate or prevent, pain, suffering, injury, disease or abnormal behaviour.

  • Suitable and sufficient training of people responsible for the care of the animals must be demonstrated to have been carried out in the following areas: o Dog welfare, including recognising poor welfare and understanding the 5 welfare needs; Dog handling; Dog behaviour; Cleanliness and hygiene; Feeding and food preparation; Disease control; Recognition and first aid treatment of sick animals.

  • Training must be a minimum of an OFQUAL regulated level 2 qualification in a relevant subject, or clear evidence of knowledge and experience.

  • 4.3 The licence holder must provide and ensure the implementation of a written training policy for all staff.

  • The training policy must be reviewed and updated on an annual basis and must include: o annual appraisal o planned continued professional development o recognition of knowledge gaps o Use of online courses and literature o If no staff are employed the licence holder must demonstrate their own knowledge development.

  • It will be applicable to any members of staff and can be shown by engagement with courses, written or online learning, keeping up to date with any research or developments for specific species and the documentation of the annual appraisal.

  • Evidence of staff attendance or completion of the training must be provided

5.0 Suitable Environment

  • 5.1 All areas, equipment and appliances to which the animals have access must present minimal risks of injury, illness and escape. They must be constructed in materials that are robust, safe and durable, in a good state of repair and well maintained.

  • The home must be well maintained and in good repair. There must not be any sharp edges, projections, rough edges or other hazards, such as chemicals and loose cables, which may present risk of injury to a dog.

  • No standing water from cleaning or urine is acceptable. Drainage must be permanently unblocked, with liquids able to run off into drains immediately.

  • Any drain covers in areas where dogs have access must be secure and designed and located to prevent toes/claws from being caught.

  • Doors and windows to the outside must be escape proof, securable, strong enough to resist impact and scratching, and to prevent injury. External doors/gates must be lockable. Those involved in the care of the dogs must have easy access to keys and/or any key code in case of emergency.

  • All outdoor fencing must be strong and rigid and kept in good repair to provide an escape and dig proof structure. Where dogs have access to mesh, the diameter of the wire must not be less than 2.0 mm (British Standard 14 gauge welded mesh). Mesh size must not exceed 50mm x 75mm.

  • Timber, if used, must be of good quality, well maintained and any damaged areas sealed or over-clad. Wood must be smooth and treated to render it impervious.

  • Each designated room must have a securable, full height door for access and security (this can include doors made of safety glass). Internal doors should open inwards in order to protect the health and safety of attending people and reduce the risk of escape. Where this is not feasible there must be a procedure in place to demonstrate safety. Where appropriate, doors to designated rooms must be kept shut at night. Each designated dog room must have a secure latch or other secure closing device.

  • All interior surfaces to which dogs have access must be maintained in good order and repair. Wherever possible, interior surfaces must be smooth, impervious and able to be cleaned. They must be kept suitably clean. Floors must be non- hazardous for dogs to walk on, in particular to avoid slipping.

  • Any electrical sockets and appliances in the dog designated rooms and where the dogs have access to must be secure and protected against damage

  • 5.2 Animals must be kept at all times in an environment suitable to their species and condition (including health status and age) with respect to—

  • (a) their behavioural needs,

  • (b) its situation, space, air quality, cleanliness and temperature,

  • Dogs must not be restricted to areas when climatic conditions may cause them distress. Temperature regulation must aim to keep the ambient temperature above an absolute minimum of 10°C and below a maximum of 26°C.

  • Dogs must be monitored to check if they are too hot or too cold. If an individual dog is showing signs of heat or cold intolerance steps must be taken to ensure the welfare of the dog. A dog must be able to remove itself from a direct source of heat.

  • Heaters must not be sited in a manner or location where they present a risk of burning or electric shock / electrocution to dogs or humans, or a risk of fire. Open fires/wood burners must have adequate protection/guards in place.

  • (c) the water quality (where relevant),

  • (d) noise levels,

  • Excessive noise must be avoided.

  • (e) light levels,

  • (f) ventilation.

  • Ventilation must be provided to all interior areas to avoid excess humidity

  • Dogs must not be exposed to draughts

  • 5.3 Staff must ensure that the animals are kept clean and comfortable

  • The licence holder and staff should ensure that dogs benefit from adequate routine grooming and other health regimes as needed and agreed with the owner e.g. cleaning of eyes or keeping long fur from matting. This should include attention to coat, teeth, ears and nails and inspection for parasites.

  • 5.4 Where appropriate for the species, a toileting area and opportunities for toileting must be provided.

  • Dogs must have regular opportunities throughout the day for toileting in the secure area and / or during exercise, taking into account individual needs. They must have at least 4 opportunities per day

  • 5.5 Procedures must be in place to ensure accommodation and any equipment within it is cleaned as often as necessary and good hygiene standards are maintained. The accommodation must be capable of being thoroughly cleaned and disinfected.

  • Designated rooms must be inspected daily and kept in a clean condition, in accordance with the documented cleaning and disinfection procedure.

  • Dogs must be removed from their designated room whilst it is being cleaned.

  • 5.6 The animals must be transported and handled in a manner (including for example in relation to housing, temperature, ventilation and frequency) that protects them from pain, suffering, injury and disease.

  • Transport must be in accordance with existing legal requirements.

  • Dogs must be suitably restrained using a dog crate, dog guard or transport harness. Dog crates must be of adequate size, designed to provide good ventilation and firmly secured, out of direct sunlight and away from heating vents.

  • Vehicles must be regularly cleaned and disinfected.

  • Leaving dogs in vehicles must be minimalised and dogs must never be left unattended in a car or other vehicle where the temperature may pose a risk to the animal.

  • If transporting dogs by road, sufficient breaks must be offered for water and the chance to go to the toilet.

  • Where the business uses vehicles to collect and return dogs, the dogs must be collected from and returned to houses on a lead to minimise the risk of any dog escaping.

  • 5.7 All the animals must be easily accessible to staff and for inspection. There must be sufficient light for the staff to work effectively and observe the animals.

  • Where practicable this must be natural light, but artificial light must be available. Where artificial lighting is used, this must be within a range of 10 to 12 hours daily.

  • Lights must be turned off to provide a period of darkness overnight.

  • 5.8 All resources must be provided in a way (for example as regards. frequency, location and access points) that minimises competitive behaviour or the dominance of individual animals.

  • There must be multiples of all resources (food, water bowls and sleeping areas), equal or greater than the number of dogs in any communal area.

  • Dogs must be carefully monitored, especially at feeding times.

  • 5.9 The animals must not be left unattended in any situation or for any period likely to cause them distress.

  • Dogs must have human company. Dogs must not be routinely left alone for more than 3 hours in a 24 hour period, or shorter intervals as necessary for the individual health, safety and welfare of an individual dog.

6.0 Suitable Diet

  • 6.1 The animals must be provided with a suitable diet in terms of quality, quantity and frequency. Any new feeds must be introduced gradually to allow the animals to adjust to them.

  • Adult dogs must be fed at least once per day and in accordance with the individual dog’s needs.

  • The diet must be agreed with the dog’s owner.

  • Dogs must be separated for feeding unless written consent from owners has been received permitting otherwise.

  • 6.2 Feed and (where appropriate) water intake must be monitored, and any problems recorded and addressed.

  • Dogs must be monitored if they remain inappetent (without appetite) for longer than 24 hours and if there are concerns, veterinary advice must be sought.

  • The general condition of all long stay dogs must be monitored and dogs displaying significant weight loss/gain must be evaluated by a veterinarian and treated as necessary.

  • Veterinary advice must be followed if feeding debilitated, underweight or ill dogs, or those with specific dietary requirements

  • 6.3 Feed and drinking water provided to the animals must be unspoilt and free from contamination.

  • Dry food must not be left out for more than 24 hours. When wet feed is fed it must be removed before the next feeding time.

  • Refrigeration facilities for feed storage must be provided. Feed must be stored away from risk of vermin and in appropriately cool and dry places.

  • 6.4 Feed and drinking receptacles must be capable of being cleaned and disinfected, or disposable.

  • Receptacles must be non-porous.

  • Receptacles must be cleaned daily and disinfected at least once a week. If damaged they must be disposed of.

  • 6.5 Constant access to fresh, clean drinking water must be provided in a suitable receptacle for the species that requires it.

  • Fresh water must be provided daily in a clean receptacle and changed or refreshed as often as necessary.

  • Fresh water must be available at all times in each designated room.

  • 6.6 Where feed is prepared on the premises, there must be hygienic facilities for its preparation, including a working surface, hot and cold running water and storage.

  • In establishments where staff are employed a separate hand wash basin with an adequate supply of hot and cold water must be provided for them to wash their hands. This must be connected to a suitable drainage system.

  • Soap and hygienic hand drying facilities must also be available.

7.0 Monitoring of behaviour and training of animals

  • 7.1 Active and effective environmental enrichment must be provided to the animals in inside and any outside environments.

  • A programme must be agreed with the owner of each dog setting out enrichment both inside and outside including, grooming, socialisation and play. All dogs must receive appropriate toys and / or feeding enrichment unless veterinary advice suggests otherwise. Owner’s written consent must be obtained. Potential competition between dogs must be avoided when feeding enrichment takes place and use of items should be monitored.

  • Items must be checked daily to ensure they remain safe. Damaged items should be removed from use.

  • 7.2 For species whose welfare depends partly on exercise, opportunities to exercise which benefit the animals’ physical and mental health must be provided, unless advice from a veterinarian suggests otherwise.

  • Opportunities to exercise must involve at least one walk per day. Consideration must be given to life stage, physical and mental health and breed when planning daily exercise.

  • No more than 6 dogs per person can be walked at one time and owner’s consent is needed to walk with other dogs. Dogs must be familiarised with each other beforehand.

  • Dogs which cannot be exercised must be provided with alternative forms of mental stimulation

  • Outdoor areas must not be used by more than one dog at any one time unless they are from the same household or prior written consent has been obtained from owners.

  • The outdoor area must be cleared of all potential hazards after each use. Faeces must be picked up between dogs/occupancy and at least daily.

  • Where artificial turf is used, it must be maintained in good repair to avoid ingestion hazards.

  • Dogs must not have direct access to bins. The outdoor/garden area of the premises and any other area to which the boarded dogs may have access, must be secure and safe.

  • Dogs must be prevented from having unsupervised access to ponds, pools, wells and any other garden feature that might pose a threat.

  • 7.3 The animals’ behaviour and any changes of behaviour must be monitored. Advice must be sought, as appropriate and without delay, from a veterinarian or, in the case of fish, any person competent to give such advice if adverse or abnormal behaviour is detected.

  • All staff must be able to identify abnormalities, and in particular dogs that are anxious or fearful about contact.

  • The behaviour of individual dogs must be monitored daily and changes in behaviour and/or behaviours indicative of suffering, stress, fear, aggression and anxiety must be recorded and acted upon. Records of assessment must be kept.

  • Dogs likely to, or showing, signs of being nervous or stressed must be located in a suitable part of the house, bearing in mind their individual disposition. This could include: elderly dogs; nervous dogs; dogs on some medications. Where a dog is showing signs of being nervous, stressed or fearful, steps must be taken to address this.

  • 7.4 Where used, training methods or equipment must not cause pain, suffering or injury.

  • Training must be reward based (i.e. reward desired behaviour and ignore unwanted behaviour).

  • 7.5 All immature animals must be given suitable and adequate opportunities to—

  • (a) learn how to interact with people, their own species and other animals where such interaction benefits their welfare, and

  • (b) become habituated to noises, objects and activities in their environment.

  • Documented processes must be in place to accommodate the needs of dogs under one year of age.

8.0 Animal Handling and Interactions

  • 8.1 All people responsible for the care of the animals must be competent in the appropriate handling of each animal to protect it from pain, suffering, injury or disease.

  • Dogs must always be handled humanely and appropriately to suit the requirements of the individual dog and to minimise fear, stress, pain and distress. Dogs must never be punished so that they are frightened or exhibit aversive behaviour.

  • Those involved in home boarding, including all family members over the age of 16, must have the competence to handle dogs correctly and be able to identify dogs that are anxious or fearful about contact. They must also have the ability to recognise and act upon undesirable behaviours.

  • 8.2 The animals must be kept separately or in suitable compatible social groups appropriate to the species and individual animals. No animals from a social species may be isolated or separated from others of their species for any longer than is necessary.

  • A policy must be in place for monitoring new dogs coming into a home boarding environment.

  • It must be possible for all newly introduced dogs to be kept away from other dogs if required and it must be demonstrated as to how this is achieved.

  • It is not recommended that cats are resident on the premises if dogs are being home boarded. If there are resident cats, the licence holder must identify potential stressors to the cat/s and demonstrate how these would be mitigated in order to protect the cats’ welfare.

  • Small pets must be accommodated separately from boarding dogs e.g. in an area/room which the dog cannot access. Animals kept in the garden or outdoor exercise area (e.g. rabbits and guinea pigs) must be able to be kept separate and away from boarding dogs. The licence holder must demonstrate that the welfare needs of the small pets are being met.

  • 8.3 The animals must have at least daily opportunities to interact with people where such interaction benefits their welfare.

9.0 Protection from Pain, Suffering, Injury and Disease

  • 9.1a Written procedures must be in place and implemented covering

  • i) feeding regimes,

  • (ii) cleaning regimes,

  • (iii)transportation,

  • (iv)the prevention of, and control of the spread of, disease,

  • (v) monitoring and ensuring the health and welfare of all the animals,

  • (vi)the death or escape of an animal (including the storage of deadanimals);

  • 9.1b Written procedures must be in place and implemented covering the care of the animals following the suspension or revocation of the licence or during and following an emergency.

  • 9.2 All people responsible for the care of the animals must be made fully aware of these procedures.

  • 9.3 Appropriate isolation, in separate self-contained facilities, must be available for the care of sick, injured or potentially infectious animals.

  • Provision must be made for the isolation of sick/injured/infectious animals and those that might reasonably expected to be carrying serious infectious diseases.

  • Where isolation facilities are provided by the attending veterinary practice, a letter must be provided by the practice stating that they are prepared to provide such facilities. If not the stated isolation protocols must be followed.

  • Dogs showing signs of infectious disease must not be allowed in any shared outside exercise area.

  • Protective clothing and footwear must be worn when handling dogs in the isolation facility, and sanitation protocols adhered to. Whilst in use, the clothing must be kept in the isolation unit and not be removed other than for cleaning and disinfection.

  • Any dogs in the isolation facility must be checked regularly and unless a separate person is caring for them, they must be visited after the other dogs.

  • Separate feeding and water bowls, bedding and cleaning utensils must be stored in the isolation unit ready for immediate use.

  • 9.4 All reasonable precautions must be taken to prevent and control the spread among the animals and people of infectious diseases, pathogens and parasites.

  • An up-to-date veterinary vaccination record must be seen to ensure that dogs have current vaccinations against canine parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis, leptospirosis and other relevant diseases. Vaccination against other diseases such as kennel cough (Bordetella bronchiseptica/ Canine parainfluenza virus) may be required by the establishment.

  • Certification from a veterinarian of a recent protective titre test may be accepted instead of a booster vaccination as required by the establishment. The certificate must state that it is valid for the current period of boarding. It is the decision of the home boarder whether to accept such a certificate.

  • Primary vaccination courses must be completed at least 2 weeks before boarding.

  • Vaccines used must be licensed for use in the UK. Homoeopathic vaccination is not acceptable.

  • Dogs must have been appropriately treated for external and internal parasites in accordance with veterinary advice before entry to the home boarding environment. If there is evidence of external parasites (fleas, ticks, lice) the dog must be treated with an appropriate product authorised by the Veterinary Medicines Directorate and licensed for use on animals in the UK. Treatment must be discussed with a veterinarian before administering. Consent from the owner is required.

  • 9.5 All excreta and soiled bedding for disposal must be stored and disposed of in a hygienic manner and in accordance with any relevant legislation.

  • This must be in a clearly-marked bin which is emptied either daily or when full, whichever is the sooner. Excreta and soiled bedding must be removed in accordance with the documented cleaning and disinfection procedure.

  • Storage of excreta must be away from areas where animals or food is kept.

  • 9.6 Sick or injured animals must receive prompt attention from a veterinarian or, in the case of fish, an appropriately competent person and the advice of that veterinarian or, in the case of fish, that competent person must be followed.

  • When a dog is suspected of being ill or injured a veterinarian must be contacted for advice immediately and any instructions for treatment recorded and strictly followed with further guidance sought if there is an on going concern.

  • 9.7 Where necessary, animals must receive preventative treatment by an appropriately competent person.

  • Any preventive treatment must be with consent from the owner and under the direction of a veterinarian.

  • 9.8 The licence holder must register with a veterinarian with an appropriate level of experience in the health and welfare requirements of any animals specified in the licence and the contact details of that veterinarian must be readily available to all staff on the premises used for the licensable activity.

  • The name, address and telephone contact number, including out of hours provision, of the veterinarian used by the establishment must be readily available to those caring for the dogs. The veterinary practice must be within a reasonable travel distance

  • Agreement must be made and documented between the dog owner and licence holder with regards to which veterinarian is to be used.

  • 9.9 Prescribed medicines must be stored safely and securely to safeguard against unauthorised access, at the correct temperature, and used in accordance with the instructions of the veterinarian.

  • All courses must be completed to the specifications given by the veterinarian.

  • Any unused medications must be returned to the owner, nominated contact or prescribing vet.

  • A fridge must be available to store medicines which require being kept at certain low temperatures.

  • 9.10 Medicines other than prescribed medicines must be stored, used and disposed of in accordance with the instructions of the manufacturer or veterinarian.

  • 9.11 Cleaning products must be suitable, safe and effective against pathogens that pose a risk to the animals. They must be used, stored and disposed of in accordance with the manufacturer’s instructions and used in a way which prevents distress or suffering of the animals.

  • The choice of cleaning and disinfectant products must be based on suitability, safety, compatibility and effectiveness. Disinfectant products must be virucidal as well as bacteriocidal.

  • Cleaning and disinfection products must be used in accordance with the manufacturer's instructions.

  • Staff using cleaning products must be competent in the safe use of detergents and fluids. Cleaning products must be kept entirely out of the reach of animals, and must never be left in designated rooms or where dogs might access them.

  • Standing water must not be allowed to accumulate due to the possibility of pathogens residing in these moist environments.

  • Grooming equipment must be kept clean and in a good state of repair. If provided by the owner, it must only be used on that dog and must be sent home with the dog.

  • Toys must be cleaned and disinfected between use by different dogs, disposed of,or returned to the dog’s owner (if they came in with the dog).

  • 9.12 No person may euthanase an animal except a veterinarian or a person who has been authorised by a veterinarian as competent for such purpose.

  • A dog may only be euthanased by a veterinarian

  • Euthanasia must be humane and effective.

  • The licence holder must keep a record of all euthanasia and the identity of the qualified veterinarian that carried it out. The owner or designated main point of contact must be contacted to give consent. Unless imperative for the welfare of the dog, euthanasia must not take place until consent is given.

  • 9.13 All animals must be checked at least once daily or more regularly as necessary to check for any signs of pain, suffering, injury, disease or abnormal behaviour. Vulnerable animals must be checked more frequently. Any signs of pain, suffering, injury, disease or abnormal behaviour must be recorded and the advice and further advice (if necessary) of a veterinarian must be sought and followed.

  • Presence or absence of faeces and urine must be monitored daily. Any abnormalities must be recorded and acted upon as appropriate.

  • Dogs must be handled at least twice daily as part of their care and enrichment regime, unless handling them would pose a risk to employees or cause stress to the dogs.

10.0 Emergencies

  • 10.1 A written emergency plan, acceptable to the local authority, must be in place, known and available to all the people on the premises used for the licensable activity, and followed where necessary to ensure appropriate steps are taken to protect all the people and animals on the premises in case of fire or in case of breakdowns for essential heating, ventilation and aeration or filtration systems or other emergencies.

  • Presence or absence of faeces and urine must be monitored daily. Any abnormalities must be recorded and acted upon as appropriate.

  • Entrances and fire exits must be clear of obstructions at all times.

  • Suitable firefighting, prevention and detection equipment must be provided and maintained in good working order. As a minimum, the home must have at least one working smoke detector (or other suitable fire detection system) installed in a suitable location on each separate level / floor of the property. Where appropriate there must be a carbon monoxide detector

  • There must be a plan for accommodation of the dogs should the premises become uninhabitable.

  • There must be a documented policy in place for dealing with emergencies, including extremes of temperature and weather conditions (both hot and cold).

  • All electrical installations must be installed by appropriately qualified persons and maintained in a safe condition; and sited such that they do not present a risk.

  • All equipment must be maintained in a good state of repair and serviced according to manufacturer’s guidelines.

  • 10.2 The plan must include details of the emergency measures to be taken for the extrication of the animals should the premises become uninhabitable and an emergency telephone list that includes the fire service and police.

  • 10.3 External doors and gates must be lockable.

  • 10.4 A designated key holder with access to all animal areas must at all times be within reasonable travel distance of the premises and available to attend in an emergency.

  • There must be a designated person available for emergencies.

  • A reasonable distance would, in normal conditions, be interpreted as no more than 30 minutes travelling time.

Home Boarding Dogs Specific Conditions


  • This section details the specific licence conditions from Schedule 4 - Part 3 of the Regulations that you need to comply with and the Licensing Officer will indicate for each licence condition the following;
    Yes (Green) - You have complied with this licence condition.
    Yes but review (Amber) - You just need to look at this a little bit further to be considered fully compliant.
    Yes will be (new) (Amber) - this will be in place once the licence is issued.
    No (Red) - you have not complied with this licence condition.
    If Yes, is not selected then the Licensing Officer may also select all or part of the guidance from that particular licence condition for your information and to assist you in complying with the licence condition. Further text may also be provided.

12.0 Home

  • 12.1 Dogs must be accommodated within the home.

  • There must be no use of external construction of buildings, cages or runs for the home boarding of dogs.

  • In a home environment, the accommodation provided covers two areas; o Indoor: There must be sufficient space available to provide an individual sleeping area for each dog with the ability to keep each dog in a physically separate room if required. This also allows each dog the choice of somewhere to go. o Outdoor: There must be direct access to a suitable and secure hazard free external area/garden. The area / garden must only be for use by the licence holder (not shared with other properties).

  • The home must include its own entrance.

  • 12.2 The home must include—

  • (a) direct access to a private, non-communal, secure and hazard-free external area, and

  • (b) a secure physical barriers between any dog and any entrance to or exit from it.

  • The private, non-communal space can include a balcony or patio.

13.0 Suitable Environment

  • 13.1 Dogs from different households may only be boarded at the same time with the written consent of every owner.

  • There must be a mandatory (documented) trial familiarisation session for all dogs prior to stay. This also includes familiarisation with resident dogs.

  • 13.2 Each dog must be provided with its own designated room, where it can be kept separate from other dogs.

  • Once dogs are familiarised with each other they may want to be together and should not be shut in their own room alone.

  • Dogs from the same household can be kept together with written consent from the owner

  • 13.3 Each dog must have a clean, comfortable and warm area within its designated room where it can rest and sleep.

  • The sleeping area must provide a clean resting place for comfort and warmth and be situated out of draughts.

  • The sleeping accommodation floor area must allow the dog to be able to sit and stand at full height, stretch, wag its tail and to walk and turn around without touching the sides. The available / clear floor area must be a minimum of twice that required for a dog to lay out flat.

  • All beds and bedding areas must be kept clean, dry and parasite free.

  • Unless instructed otherwise by the dog’s owner, soft bedding materials must be provided and adapted if necessary for old, young or infirm dogs to help regulate their body temperature. If a dog chews or destroys its bedding, it must be replaced with an alternative.

  • Bedding must be made of a material that is easy to wash/disinfect, or is disposable.

  • Bedding must be changed, cleaned and disinfected between dogs.

  • 13.4 Each designated room must have a secure window to the outside that can be opened and closed as necessary.

  • Window opening restriction devices must be used as necessary to prevent access/escape.

  • 13.5 A dog must not be confined in a crate for longer than three hours in any 24- hour period.

  • 13.6 A dog must not be kept in a crate unless—

  • (a) it is already habituated to it,

  • (b) a crate forms part of the normal routine for the dog;

  • (c) the dog’s owner has consented to the use of a crate.

  • The crate, of a suitable size and construction, must be provided by the owner.

  • Some dogs may choose to sleep in their crate during the day and overnight. The crate door must be left open to allow the dog to choose where it sleeps.

  • 13.7 Any crate in which a dog is kept must be in good condition and sufficiently large for the dog to sit and stand in it at full-height, lie flat and turn around.

14.0 Suitable Diet

  • 14.1 Each dog must be fed separately in its designated room unless its owner has given written consent to the contrary.

15.0 Monitoring of Behaviour & Training

  • 15.1 Any equipment that a dog is likely to be in contact with and any toy provided must not pose a risk of pain, suffering, disease or distress to the dog and must be correctly used.

  • Items such as leads must be removed when the dog is in the home environment.

  • Items specific to a particular dog must be identified and recorded as such.

  • Toys must be suitable for the dogs present, and checked regularly to ensure they are in good condition and safe.

  • 15.2 Each dog must be exercised at least once daily as appropriate for its age and health.

  • Prior written consent from owners must be obtained to: o Enable a dog to be walked outside the home environment / garden o Enable a dog to be let off the lead o Enable a dog to be walked with dogs other than those from its household

  • No more than six dogs must be walked at the same time.

  • 15.3 Dogs which on the advice of a veterinarian cannot be exercised must be provided with alternative forms of mental stimulation.

  • This can include positive interaction with people and additional forms of toy and food enrichment and must take place at least twice a day

16.0 Housing with, or apart from, other dogs

  • 16.1 Written consent must be obtained from the owner or owners (as the case may be) to keep dogs together in a designated room.

  • Each dog (or dogs from the same household) must still be allocated a designated room.

  • The licence holder must be able to separate dogs into different rooms should the need arise.

  • 16.2 Unneutered bitches must be prevented from mating.

  • In season bitches must not be accepted for boarding with dogs from other households.

  • Entire males must not be on the premises if an in season bitch is boarded.

  • 16.3 If any person aged under 16 years resides at the home, there must be procedures in place to regulate the interactions between the dogs and that person.

  • If children are in residence on the premises, there must be a procedure in place to safeguard the children and the dogs.

  • The licence holder is required to undertake an assessment of the risks of home boarding to include the risk to or caused by children who are likely to be at the property.

17.0 Records

  • 17.1 A register must be kept of all the dogs at the premises which must include—

  • (a) the dates of each dog’s arrival and departure;

  • (b) each dog’s name, age, sex, neuter status, microchip number and a description of it or its breed;

  • (c) the number of any dogs from the same household;

  • (d) a record of which dogs (if any) are from the same household;

  • (e) the name, postal address, telephone number and email address of the owner of each dog and emergency contact details;

  • (f) in relation to each dog, the name, postal address, telephone number and email address of a local contact in an emergency;

  • (g) the name and contact details of the dog’s normal veterinarian and details of any insurance relating to the dog;

  • (h) details of each dog’s relevant medical and behavioural history, including details of any treatment administered against parasites and restrictions on exercise;

  • (i) details of the dog’s diet and related requirements:

  • (j) consent forms;

  • (k) a record of the date or dates of each dog’s most recent vaccination, worming and flea treatments;

  • (l) details of any medical treatment each dog is receiving.

  • 17.2 When outside the premises, each dog must wear an identity tag which includes the licence holder’s name and contact details.

18.0 Protection from pain, injury, suffering and disease

  • 18.1 Before a dog is admitted for boarding, all equipment to be used by or in relation to that dog must be cleaned and disinfected.

  • 18.2 A preventative healthcare plan agreed with the veterinarian with whom the licence holder has registered under paragraph 9(8) of Schedule 2 must be implemented.

Higher Standards

  • A number of higher standards have been agreed. Meeting the higher standards is optional but is the only way to gain a higher star rating. The higher standards are classified in to two types: required (blue) and optional (red) and are outlined in the activity guidance document. To qualify as meeting the higher standards, the business needs to achieve all of the required higher standards as well as a minimum of 50% of the optional higher standards.


  • Does the business comply with the following required higher standards

  • There must be a designated other person or member of staff who can cover any emergency or absence of leave so that the dogs are never left alone.

  • There must be a clear plan setting out two walks per dog each day for a minimum of<br>20 minutes each. There must be an alternative form of enrichment planned for dogs which cannot be exercised for veterinary reasons for the same periods of time.

  • Dogs must be exercised at least twice per day. Each dog must have a written daily exercise regime including lead exercise and free running in a secure area. There must be an alternative form of enrichment planned for dogs which cannot be exercised for veterinary reasons for the same periods of time.


  • Does the business comply with the following optional higher standards

  • A person responsible for the care of the dogs with a relevant OFQUAL regulatedLevel 3 qualification must be present during the working day.<br>

  • Any outside space will have two secure physical barriers between any dog and any entrance/exit.


  • Have they met all required higher standards (blue) and 50% of the optional higher standards (red)

Risk Rating

  • This licence application and visit is regarding

  • As the application is for a new business activity then your activities are automatically 'higher risk'. This is because we have no previous history and your business activities are not fully operational.

  • If you are an existing licence holder then your activities have been risk rating by the Licensing Officer and used to determine both your star rating and length of licence to be issued. Further information is available in the DEFRA guidance 'Procedural guidance notes for local authorities' which is available on our website below;

  • 'Procedural guidance notes for local authorities'

  • The following risk ratings apply;

  • Compliance History - Inspections

  • Documented evidence from formal inspections over the previous three years reveal consistent and high levels of compliance in terms of welfare standards and risk management.

  • Formal inspection over the previous three years reveal some degree of non-compliance that has required the intervention of the inspector for the business to ultimately recognise and address these.
    More serious breaches would attract other enforcement action: suspension, revocation, prosecution.

  • Compliance History – follow up action

  • No evidence of follow-up action by local authority in the last year apart from providing the licence holder with a copy of the inspection report, or sending them a letter identifying some minor, administrative areas for improvement (e.g. minor record keeping issues).

  • Follow up action by the local authority, such as sending them letters, triggered by low level non-compliance that is not addressed, or the business does not recognise the significance of the need to address the non-compliance.

  • Compliance History – re-inspection

  • No re-inspection necessary (apart from standard unannounced inspection) before next planned licence inspection / renewal

  • Re-inspection necessary to ensure compliance.

  • Complaint History – complaints to the LA

  • No complaints received direct to the LA that are justified in relation to welfare standards or procedural issues during the previous three years.

  • Low level substantiated complaints identifying concerns over the business / licence holder have been received within the previous three years.

  • Complaint History – complaints to the business

  • Licence holder records and documents any feedback received directly, in order to demonstrate compliance and willingness to address issues, and can provide evidence of this.

  • Licence holder does not record feedback received directly or show willingness to address any issues identified.

  • Appreciation of welfare standards - enrichment

  • Sound understanding by the licence holder of relevant environmental enrichment applicable to the activity (guided by expert advice), with demonstrated implementation.

  • Little environmental enrichment present, inconsistently used and its importance not understood or really valued.

  • Appreciation of hazards / risks

  • Licence holder clearly understands their role and responsibilities under the legislation. Hazards to both staff and animals clearly understood, properly controlled and reviewed with supporting evidence where applicable.

  • Licence holder not fully engaged with their role/responsibilities, lacks time to fulfil role, no system for review and reassessment of hazards to both animals and staff.

  • Appreciation of hazards / risks - maintenance

  • A suitably planned maintenance, repair and replacement program for infrastructure and equipment is in place.

  • No planned maintenance program. Building, installations and equipment allowed to deteriorate before action is implemented.

  • Appreciation of hazards / risks – knowledge and experience

  • Staff have specialist and appropriate knowledge of the taxa / species that are kept. There is sufficient staff, time and resource for daily, adequate routine monitoring, evidenced through records and staff rotas.

  • Key staff lack experience / knowledge of the species. Staff appear overburdened and / or unsupported by management, corners being cut.

  • Appreciation of hazards / risks – dealing with issues

  • Clear defined roles / responsibilities of staff, with clear processes for reporting and addressing any identified issues.

  • Lack of any process, or ownership and responsibility within the business to identify and deal with issues.

  • Welfare management procedures – written procedures

  • Written procedures / policies clearly documented, implemented and reviewed appropriately.

  • Limited written procedures / polices. No overall strategic control or direction.

  • Welfare management procedures – supervision of staff

  • Appropriate supervision of staff evident where applicable.

  • Inadequate supervision of staff evident on inspection or from the training records.

  • Welfare management procedures – record keeping

  • All required records maintained and made available.

  • Poor standard of record keeping, records out of date or appear to be being manufactured – relevance of records not appreciated.

  • Welfare management procedures - training

  • Planned training programme for staff to review and assess competency, with documented training records.

  • Little or no evidence of relevant training or system for review and reassessment.

  • Total Score

  • The business activities are considered to be


  • Is this application for one animal activity

  • If you have applied for more than one animal activity then you will be issued with the lowest risk rating that you receive, the following details your star rating for this activity only.


  • Has this business met the minimum standards that are required for this business activity

  • Does the non compliance with the minimum standards have no direct impact on the welfare on the animal and that can be dealt with immediately or ASAP

  • The Licence cannot be granted on this occasion.

  • The business will be classified as MINOR FAILINGS in the scoring matrix.

  • Has the business also met all of the compulsory higher standards and 50% or more of the optional higher standards

  • The business will be classified as HIGHER STANDARDS in the scoring matrix.

  • The business will be classified as MINIMUM STANDARDS in the scoring matrix.


  • The business activities wee classified as


  • The Scoring Matrix

    The Scoring Matrix.png
  • Using the scoring matric from the DEFRA document 'Procedural guidance notes for local authorities' then the following length of licence and star rating has been granted by Charnwood Borough Council

  • 1 star.png
  • Add media

  • 2 star.png
  • 3 star.png
  • 4 star.png
  • 5 star.png


  • If you wish to dispute the star rating given in respect of your business activity, as not reflecting the animal welfare standards and risk level of their business at the time of the inspection, then Charnwood Borough Council have a process in place to appeal your risk rating.

    First of all though you should discuss your reason for appealing with the 'inspecting officer' so that there is an opportunity to help explain how the rating was worked out, and this needs to be done as soon as possible.

    If you still wish to appeal then businesses have 21 days (including weekends and bank holidays) following the issue of their licence in which to appeal the star rating, and the appeal should be made in writing (including e-mail to the local authority).

    The appeal will be determined by the Health and Safety and Business Engagement Manager or the Head of Regulatory Services and they have 21 days (including weekends and bank holidays) from the date they receive the appeal to consider the appeal, within which they must issue a decision to the business.

    This should not be used if the business has made improvements to their business and wishes to be reassessed - in this case, they should apply for a re-inspection (see next).


  • To ensure fairness to businesses, Charnwood Borough Council have a procedure in place for undertaking re-inspections at the request of the business for re-assessing their star rating.

    The re-inspection mechanism applies in cases where business with ratings of '1' to '4' have accepted their rating and have subsequently made the necessary improvements to address non-compliance identified during the local authority's previous inspection. Businesses should be aware that re-inspection for re-rating purposes could lead to a lower rating being awarded rather than an increase in rating.

    There is a charge of £120 if the business requests to be re-inspected for risk rating purposes. The request should be made in writing (including by e-mail) and should outline the case for a re-inspection, i.e. it should indicate the actions that have been taken by the business to improve the level of compliance or welfare since the inspection and, where appropriate, should include supporting evidence.

    The re-inspection should be carried out within three months of receipt of the request. There is no limit to the number of requests but the fee will be charged each time. If the case made by the business is not substantiated or insufficient evidence is provided, then the local authority can refuse to undertake a re-inspection on that basis.

    Further information is available in the DEFRA document 'Procedural guidance notes for local authorities'.


  • The star rating is added to your licence which must be displayed in a prominent position. In addition, Charnwood Borough Council will maintain a list of licensed businesses and their associated risk ratings on our website.


  • At least one visit will be carried out to during the term of a licence.

    Unannounced inspections can also be carried out and should be used in the case of complaints or other information that suggests licence conditions are not being complied with or that the welfare of the animals involved in a licensed activity is at risk.


  • During the course of an inspection the inspector may choose to take samples for laboratory testing from the animals on the premises occupied by an operator. The operator must comply with any reasonable request of an inspector to facilitate the identification, examination and sampling of an animal including ensuring that suitable restraints are provided if requested.


  • If you need to vary your licence for any reason then you need to discuss the variation and reasons why with the Licensing Officer. If the variation is an administration only change then there will be a charge of £17. If a visit is required to assess the variation then the charge will be £70. It will be the Licensing Officer that determines whether a visit is required.


  • If you need an additional copy of your licence then there will be a charge of £4.


  • A local authority may at any time vary a licence:

    (a) On the application in writing of the licence holder, or

    (b) On your their initiative, with the consent in writing of the licence holder.

    (c) In addition to the above a local authority may suspend, vary or revoke a licence without the consent of the licence holder if:
    i. The licence conditions are not being complied with,
    ii. There has been a breach of the Regulations,
    iii. Information supplied by the licence holder is false or misleading, or
    iv. It is necessary to protect the welfare of an animal.
    Such a suspension, variation or revocation of a licence will normally take effect 7 working days after the decision has been issued to the licence holder unless the reason is to protect the welfare of an animal in which case you may stipulate that the decision has immediate effect.

    The decision to vary or suspend the licence must be notified to the licence holder in writing, explain the reasoning for the decision, and provide information regarding when the suspension, variation or revocation comes into effect and the rights of the licence holder, as well as any specific changes that you deem necessary in order to remedy the situation.

    The decision to vary or suspend a licence should be dependent on the severity of the situation, if an operator fails to meet administrative conditions or provide information when requested then this could potentially lead to the suspension of a licence if it happens repeatedly. Revocation of a licence should occur in an instance where poor welfare conditions are discovered or it would otherwise benefit the welfare of the animals involved to be removed from the activity. Variations can occur if adjustments need to be made, whether that is to the licence itself or to the premises/animals referred to in the licence.

    Under paragraph 16(2) of the Regulations if it is necessary to protect the welfare of an animal the local authority may specify in the notice of suspension, variation or revocation that it takes immediate effect.

    A local authority notice must be delivered in one of three ways, in person; by leaving it at or sending it by post to the person’s current or last known postal address; or by emailing it to the person’s current or last known email address.

    Following the issuing of the notice the licence holder will then have 7 working days to make written representation. Upon receipt of this you must decide whether to continue with the suspension, variation or revocation of the licence or cancel the decision to make changes to the licence. If the licence has been altered to protect the welfare of an animal then you must indicate that this is the reason and whether the change is still in effect.

    The business will not be able to trade once the suspension of a licence has come into effect and cannot do so until the decision is overturned by either the local authority upon being satisfied that licence conditions are being met or by the First-tier Tribunal who may decide the local authority’s decision was incorrect.

    If a licence is suspended for a significant period of time then the local authority should ensure that the animals are checked on regularly to ensure that the welfare of the animals is maintained.

    As with applications the licence holder may appeal to a First-tier Tribunal if they do not agree with the decision made by the local authority. This must be done within 28 days of the decision.

    Note that if representation is not responded to within 7 working days of receipt then the initial decision the local authority made is deemed to be overturned, this is also the case if a licence which is initially suspended has no further action taken on it within 28 days.


  • It is an offence to breach any licence condition. It is also an offence not to comply with an inspector’s request in the process of taking a sample from an animal. Samples should be as non-invasive as possible however inspectors may deem more invasive samples necessary if there are concerns over the welfare of the animals, the provision for sampling is primarily aimed at veterinarians carrying out inspections and it is not expected that samples be taken by those without the training to properly and safely do so.

    It is also an offence to obstruct an inspector who has been appointed by a local authority to enforce the Regulations. Committing either of these offences could result in an unlimited fine.

    Anyone who carries on any of the licensable activities without a licence is liable to imprisonment for a term of up to six months, a fine or both, section 30 of the Animal Welfare Act 2006 allows for local authorities to prosecute for any offences under that Act.


  • An inspector may not enter any part of premises which is used as a private dwelling unless 24 hours' notice off the intended entry is given to the occupier, parts of the dwelling which are not a private dwelling may be entered by an inspector if the premises is specified in a licence as premises on which the carrying out of an activity is authorised or is a premises on which he reasonably believes an activity to which a licence relates is being carried on.
    A justice of the peace can issue a warrant authorising an inspector or constable to enter a premises on the request of an inspector or constable using reasonable force if necessary in order to search for evidence of the commission of a relevant offence.
    The justice will only issue a warrant if there are reasonable grounds for believing that a relevant offence has been committed on the premises, or that evidence of the commission of a relevant offence is to be found on the premise, and that section 52 of the Animal Welfare Act 2006 is satisfied in relation to the premises
    All other considerations from the Animal Welfare Act 2006 also apply.


  • Local authorities should advise each licence holder in writing 3 months before their licence expires that they will need to renew it.

    The licence holder must apply for a renewed licence at least 10 weeks before their current licence expires if they wish to continue to operate the licensable activity without a break.

    Local authorities must carry out an inspection of the premises before renewing the licence. The form of the inspection will depend on the licensable activity in question.

    Consider the inspection report (and any response from the applicant) when deciding whether to renew the licence or not.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.