ARE Mystery Shopper

• Venue

• Completed on

  Date

• Prepared by

Store Presentation

• Was all digital signage operational, are signage and point of sales material professionaly displayed?

  Yes

  No

  N/A

• Was the outlet appealing externally as well as the store clean, tidy and well presented?

  Yes

  No

  N/A

• Were food display cabinets well stocked, fresh and appealing?

  Yes

  No

  N/A

• Were beverage fridges well stocked?

  Yes

  No

  N/A

• Are the floors, walls and baseboards clean and in good condition?

  Yes

  No

  N/A

• Please provide suggestions and feedback in relation to the overall appearance of this outlet

• Are floors, tables and seating clean and in good conditon?

  Yes

  No

  N/A

• Are the front counter lines clear and clutter free?

  Yes

  No

  N/A

• Attach photos of location

  Media

Staff Presentation

• Were all the staff member's wearing their appropriate & full uniform

  Yes

  No

  N/A

• Was the staff member wearing a name tag?

  Yes

  No

  N/A

• Did the staff member present themself in a professional manor, clean uniform and tidy appearance?

  Yes

  No

  N/A

• Any further comments

Product Observations

• What product(s) did you order?

• How was your overall experience of the product?

• Were you satisfied with the presentation and appearance of your food?

• Attach photographs of your order

  Media

• Add media

  Media

Placing The Order

• Were you greeted with a friendly smile and welcome at the counter

  Yes

  No

  N/A

• Was the staff member knowledgeable and attentive, make suggestions and attempt to upsell or onsell another menu item?

  Yes

  No

  N/A

• Did the staff member confirm the final amount and provide direction on<br>what to do/where to go prior to collection?

  Yes

  No

  N/A

• How long did the order take to arrive?

• What was the staff members name or a description of the employee?

• Yes

  No

  N/A

Dining Area & Surround's

• Was the table wiped clean and free of debree?

  Yes

  No

  N/A

• Was the floor around the table clean?

  Yes

  No

  N/A

• Were staff proactively cleaning tables, removing rubbish, and appearing helpful to customers.

  Yes

  No

  N/A

• Did any staff member approach you or any other customers and ask if you were enjoying everything and/or request you to use the QR code on the tables or leave a google review

  Yes

  No

  N/A

Customer Satisfaction

• Were you satisfied with the presentation and appearance of your food?

  Yes

  No

  N/A

• What suggestion(s) for improvement (if any) would you like to make, regarding the service you received today?

• Upload a picture of your order

  Yes

  No

  N/A

Comments and Sign-Off

• Auditor Signature

  Sign

• By signing this form you acknowledge the following; that you have reviewed this report with the auditor, that you have 10 days to correct any of the negative findings in this report. Failure to correct negative findings within the specified time will result in disciplinary action up to and including termination of employment.

  Sign