Information
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Branch Name
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Conducted on
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Prepared by
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Location
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What percentage of the cars are clean?
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Were the cars on the lot clean and ready to rent?
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Did the employees at the branch demonstrate team cohesiveness?
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Were the employees at the branch enthusiastic and ready to help customers and each other?
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Did the employees at the branch adhere to Enterprise Dress Standards?
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Were the goal boards updated?
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Did the employees know their IPC, Income, CDW stats?
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Did any branch employee stand out in either a positive or negative light?
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Were the employees shaking hands with customers upon arrival?
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Were the employees thanking the customers for their business?
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Was the overall condition of the branch "Andy" ready?
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Did the Branch Manager exude a customer service attitude?
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Did the branch manager lead by example?
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Were there any challenges within the branch that you noticed?
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Did you observe notable areas of improvement?
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What are your closing comments regarding your visit?
