AVIATOR NCL

Is the baggage gauge and barriers correctly positioned?

Is the FIDS signage correctly displayed?

Is the check in area clean and tidy?

Are handling labels available?

Are PRM forms available and completed correctly?

Was check in opened on time?

We're the correct number of desks opened and were the desks manned by the correct number of agents?

We're the passengers greeted politely and were the agents friendly?

Was the final destination confirmed by the agent?

Were the visa and ID requirements checked?

Was DGR signage referred to and questions regarding lithium batteries asked?

Was hand baggage weighed checked, tagged or DAA used?

Was record checked for bag eligibility and was excess baggage charged for if necessary?

Were heavy tags or transit tags used if applicable?

We're passengers informed of any delay if applicable?

Were passengers questions answered fully?

Were SSR codes entered for PRM passengers ?

Were passengers given direction towards security or was a gate number given?

Was flight closed down correctly and was stationery moved from unmanned desks?

Were the agents wearing the correct uniform standards?