Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

  • Are easyJet uniform standards adhered to?<br>See GHM 1.3.5

  • Is the aircraft met by ground crew on arrival?

  • Are the customers supervised on the ramp?

  • Are the customers supervised on the ramp?

  • Are the ground crew aware of immigration requirements? i.e. international or domestic flights

  • Are the ground crew clearly visible at all times?

  • Do immigration queues meet easyJet requirements?

  • Is there adequate immigration control signage in place?

  • Is the 3+1 script adhered to?<br>"Hello/Good Morning/Afternoon/Evening. How can I help you?"

  • Is the 3+1 script adhered to?<br>"I'm sorry for the inconvenience caused"

  • Is the 3+1 script adhered to?<br>"Thank you/Goodbye"

  • Is each customer greeted with a smile as per 3+1?

  • Are bags delivered within the agreed bag times?

  • Do the FIDs in the baggage hall show the correct flight details?

  • Is there a lost and found office in the baggage hall?

  • Are current versions of paperwork given to customers with baggage queries?

  • Does paperwork show GH contact details and opening times?

  • Is the paperwork available in relevant languages and is there access to the Extranet?

  • Is World Tracer used? If not, what is the method?

  • In regards to damaged baggage, does the GHA have all relevant materials available?

  • Do ground crew know the procedure should they receive a misrouted bag? (i.e. raise a GSR)

  • Is the lost and found office manned?

  • Add signature

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