easyJet Arrivals Audit

Are easyJet uniform standards adhered to?<br>See GHM 1.3.5

Is the aircraft met by ground crew on arrival?

Are the customers supervised on the ramp?

Are the customers supervised on the ramp?

Are the ground crew aware of immigration requirements? i.e. international or domestic flights

Are the ground crew clearly visible at all times?

Do immigration queues meet easyJet requirements?

Is there adequate immigration control signage in place?

Is the 3+1 script adhered to?<br>"Hello/Good Morning/Afternoon/Evening. How can I help you?"

Is the 3+1 script adhered to?<br>"I'm sorry for the inconvenience caused"

Is the 3+1 script adhered to?<br>"Thank you/Goodbye"

Is each customer greeted with a smile as per 3+1?

Are bags delivered within the agreed bag times?

Do the FIDs in the baggage hall show the correct flight details?

Is there a lost and found office in the baggage hall?

Are current versions of paperwork given to customers with baggage queries?

Does paperwork show GH contact details and opening times?

Is the paperwork available in relevant languages and is there access to the Extranet?

Is World Tracer used? If not, what is the method?

In regards to damaged baggage, does the GHA have all relevant materials available?

Do ground crew know the procedure should they receive a misrouted bag? (i.e. raise a GSR)

Is the lost and found office manned?